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Reviews

4.6

219 reviews
5
(179)
4
(24)
3
(1)
2
(1)
1
(14)
  • Value for Money
    4.5 (36)
  • Transparency
    4.6 (27)
  • Customer Service
    4.6 (42)
  • Booking Process
    4.8 (34)
  • Vehicle Condition
    4.6 (34)
  • Received Booked Vehicle
    • Yes (29)
    • No, I received a better vehicle (4)
Previous
Next
  • Verified customer

Very professional and helpful.

published

Car was provided through insurers for other party who damaged my vehicle whilst it was being assessed. Contact with Compass was quick and efficient it was great to have car delivered and collected from my home. All staff I dealt with were professional and polite and showed concern about the accident and how it affected me.



1 comment
Compass
Z. KeithCompass

Hi Julie, thank you for taking the time to leave us a review. We're glad to hear you had a great experience and enjoyed the rental vehicle. Best regards, Compass

Review collected in partnership with Compass

Meredith Gonzalez

Meredith GonzalezPerth, WA

  • 4 reviews
  • Verified customer

Best car hire I’ve tried!

published

The vehicle I got was way better than my broken one. The process was so quick it was a lifesaver for me having 2 young kids.



1 comment
Compass
Z. KeithCompass

Hi Meredith, we're so pleased to hear about your great experience with us, and thank you for taking the time to leave us a great review!

Review collected in partnership with Compass

  • Verified customer

great service

published

customer service was excellent
did not have to pay the bond due to not at fault
much the same vehicle
private use but meet most of our requirements



1 comment
Compass
Z. KeithCompass

Hi Shayne, thank you for the kind words. We're delighted to hear we were able to help you out during your time of need. Kind regards

Review collected in partnership with Compass

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  • Verified customer

good service

published

all good - no problems - staff very helpful. lots of communications. This is a long survey. The vehicle was excellent and clean

1 comment
Compass
Z. KeithCompass

Hi Anton, thank you for taking the time to leave us a review. We're glad to hear you had a great experience and enjoyed the rental vehicle. Best regards, Compass

Review collected in partnership with Compass

  • Verified customer

Perfect

published

The vehicle met my needs eliviating the stress of being in an accident with my other car. The service was prompt.

1 comment
Compass
Z. KeithCompass

Hi Haz, we're so pleased to hear about your great experience with us, and thank you for taking the time to leave us a great review!

Review collected in partnership with Compass

Pooria

PooriaMelbourne

  • 2 reviews

Most unreliable company I have ever seen

published
1 comment
Compass
Z. KeithCompass

Dear Pooria, I apologise you have had this experience. I would like to personally assist you. I will PM you my direct contact details so I can get this resolved for you straight away. Kind regards Nicole

  • Verified customer

Care share great affair

published

Supportive, concerned, accepting, informative, personable, service. Agreement and bond simple and easy to who needs a solicitor when all in layman’s terms, risks informed costs advised.

1 comment
Compass
Z. KeithCompass

Hi Neville, thank you for taking the time to leave us a review. We're glad to hear you had a great experience and enjoyed the rental vehicle. Best regards, Compass

Review collected in partnership with Compass

  • Verified customer

Great service

published

Very happy with Compass and the service they provided. Great to have the vehicle delivered and picked up from where suits you, thank you.

1 comment
Compass
Z. KeithCompass

Hello Jane, we're so pleased to hear about your great experience with us, and thank you for taking the time to leave us a great review!

Review collected in partnership with Compass

  • Verified customer

They were fantastic!!

published

Excellent and efficient customer service
Handling of claim process was easy, the vehicle was appropriate (thought it had a small crack in the windscreen right in the line of vision for the driver).

1 comment
Compass
Z. KeithCompass

Hello Sarah, thank you for taking the time to leave us a review. We're glad to hear you had a great experience and enjoyed the rental vehicle. We will inform the depot about the small crack in the windscreen! Best regards, Compass

Review collected in partnership with Compass

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  • Verified customer

Very satisfied

published

Very friendly customer service. I was overwhelmed that the car i was driven was very new which i didnt expect. I am very satisfied.

1 comment
Compass
Z. KeithCompass

That's great to hear, Vivian! Thank you for your review. All the best, Compass

Review collected in partnership with Compass

Ian

IanSydney

  • Verified customer

Very impressed

published
1 comment
Compass
Z. KeithCompass
Wiseguy6

Wiseguy6Greater Melbourne (Metropolitan), VIC

  • 2 reviews
  • Verified customer

Excellent Service

published

Had an accident. Not my fault but not covered for a rental car. The insurance company mention companies like this that hire out rental cars when people have accidents. Did some research and settled on Compass. Couldn't have a asked for a better or more professional service. Car was delivered the same day we called. The process was quick and easy. Service like that is rare these days.

1 comment
Compass
Z. KeithCompass

Hello, thank you for taking the time to leave us a great review. We're delighted we were able to get you back on the road so quickly. All the best, Compass

Review collected in partnership with Compass

  • Verified customer

Flawless

published

I can’t fault compass. Excellent cars, even better customer service and constant updates. I would recommend to anyone in need of a car

1 comment
Compass
Z. KeithCompass

Hi Cooper, thank you for taking the time to leave us a review. We're glad to hear you had a great experience and enjoyed the rental vehicle. Best regards, Compass

Review collected in partnership with Compass

Brendan

BrendanMelbourne

  • Verified customer

Good service - good product

published

Customer service was good and went as explained.... would recommend this type of service if you are in a not at fault accident.

1 comment
Compass
Z. KeithCompass

Hello, thank you for telling us about your experience with us. It's always wonderful to hear positive feedback from our customers. Regards, Compass

Jacquelyn

JacquelynSouth Melbourne

  • 2 reviews

Very happy.

published

Service from all staff was really good. Very helpful as they deliver and pick up the vehicle which was new, clean and neat. We needed a car to be able to get to and from work, shopping and visiting elderly relative.

1 comment
Compass
Z. KeithCompass

Hello, we're so pleased to hear about your great experience with us, and thank you for taking the time to leave us a great review!

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  • Verified customer

From start to finish it was a great experience

published

Everything was done for me through the insurance company and the body shop. Easy process from beginning to end. A great experience.

1 comment
Compass
Z. KeithCompass

Hello Maree, thank you for your great review. We're glad to hear we were able to help you out during your time of need. All the best, Compass

Review collected in partnership with Compass

Amanda Hamilton

Amanda HamiltonTownsville

  • Verified customer

A Great Experience

published

Booking was fast and easy and the customer service and car provided were top quality. I am a nervous person naturally and the staff really made me feel at ease and comfortable... Overall a great experience!
Thank you Compass

1 comment
Compass
Z. KeithCompass

Hi Amanda, thank you for the kind words. We're delighted to hear we were able to help you out during your time of need. Kind regards

Review collected in partnership with Compass

  • Verified customer

Easy

published

Excellent service as there was not a problem with bookings. Delivery was easy and the quality of the car was faultless.

1 comment
Compass
Z. KeithCompass

Hello, thank you for your kind comments and taking the time to leave us a review. Regards, Compass

Review collected in partnership with Compass

Kathy

KathyMelbourne

  • 5 reviews
  • 1 like
  • Verified customer

Excellent service and easy

published

The whole process was simple. They made it easy for me to pick up and deliver the car. I would recommend them highly.

2 comments
Compass
Z. KeithCompass

Hello, thank you for telling us about your experience with us. It's always wonderful to hear positive feedback from our customers. Regards, Compass

Kathy
Kathy

My pleasure.

Review collected in partnership with Compass

  • Verified customer

It was great experian

published

The booking was easy and excellent customer service, I love the car it was new I wish it was mine.

1 comment
Compass
Z. KeithCompass

Hello, we're so pleased you've had a great experience with us, and thank you for taking the time to leave us a great review!

Review collected in partnership with Compass

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