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CompleX Kitchen Questions & Answers
19 questions from our users
Chocoasked
Hello, I understand that you do ship to countries other than Australia, but may I ask how the warranty works in other countries? Many thanks
No answers
Fjordasked
Dear Complex Kitchen
I have submitted a warranty claim for a KM6304 to you 2 weeks ago and have had no response from a number of emails requesting assistance.
Please respond as we do not have a working stove for two weeks now.
No answers
Daryl C.asked
Building a house and looking at compleX kitchen ovens. We want to install two wall ovens and want them to match in colour.
Can you confirm that these two Siemen Ovens match in appearance?
SIEMENS HS636GDS2
SIEMENS CB674GBS3
My email [email removed]
1 answer
Marianna M.CompleX Kitchen
Hi Daryl,
Thank you for your question.
Yes, these models are from the same family and they match perfectly.
Kind regards
CompleX Team
MattyMasked
Is it true you remove or sell appliances without serial numbers being visible? Concerned that say buying a Miele product that could require Miele specialist service for repair may then refuse to offer assistance?
1 answer
Marianna M.CompleX Kitchen
Hi Matty, Unfortunately Miele does not let you register their appliances in Australia if bought from outside of Australia. To repair the appliance they only need the model number. The serial number only confirms that the unit is not bought in Australia so they do not provide warranty service. The unit itself is exactly the same of course, but Miele Australia did not make profit on the sale therefore no AU warranty provided.
We offer one year replacement/repair warranty with all products we sell also options for a second or third year. After the warranty period we offer part supply if required and it is still sold by the manufacturer.
Kind regards
ComplexKitchen Team
Stevo T.asked
I'd like to get an update on order 2744. I have emailed and filled in the online contact form, but have not heard back at all. I haven't had any communications since I paid for the order.
3 answers
Yes, it can be a bit of a scare but dont worry, due to time difference and they can be a bit slow it does happen
Marianna M.CompleX Kitchen
Hi Stevo,
The expected dispatch time for your appliance is around 2 weeks as it it advised on the web page of the product, shipping takes about one week. We are expecting the dispatch sometime next week. You will receive the tracking number as soon as it is available.
Kind regards
CK Team
Thank you Marianna.
Sue K.asked
I just sent a review but I dont seem to see it published
No answers
Sandraasked
Hi there, I am in Australia and wondering if the appliances have an australian plug or european?
2 answers
...well that depends on the product, most don't have a plug per say, they are hard wired and an electrician need install the item. In saying that, they work on the same current as in aust (not the US). If they do plug into a power point that might be an issue.
Hi, sparky was able to wire it straight in, no plug as such. No troubles at all. Cheers Alana
Janeasked
Hi,
I am looking to buy an induction cooktop to replace my ceramic cooktop. The dimensions of current cooktop are 490mm x 560mm x 42mm on the base where it fits into the cut out. I think this is standard. I believe that the Bosch induction 60cm cooktops will fit into this space?
I have found very good reviews for the PVS675FB1E here in Australia but you do not seem to have that model but instead have the PVS645FB1E which looks the same. Can you confirm that these are the same cooktop please?
Regards,
Jane
5 answers
Hi Jane, I am a customer of Complex Kitchen who bought an oven from them recently. You will have to email Complex Kitchens direct for an answer to this question. Cheers.
Marianna M.CompleX Kitchen
Hi Jane,
Could you please send an email to [email protected]?
Thank you
Complexkitchen Team
Ok thanks
Davidasked
I am renovating a house and require 6 aeg kitchen and laundry appliances. Are you able to send them to New zealand?
2 answers
Dear David,
The products that are sold by Complex Kitchen have no serial number so can not be serviced in Australia (or NZ). Many electricians will refuse to even install them. Make sure you read all the reviews before you purchase.
See my review in the 1 star review section
Fjord.
Marianna M.CompleX Kitchen
Dear Fjord, please stop spreading claims which are not true, thank you.
Linasked
Hello,
I am interested to get an AEG steam oven. Your price sounds very good. My only concern is the warranty. I intent to get an extended 3 years warranty. Do we approach the AEG directly for any fault? Thanks.
3 answers
No, you approach the retailer. They arrange the warranty repairs.
You contact Complex Kitchen direct for any warranty claims. You will not be covered with an AEG warranty.
Marianna M.CompleX Kitchen
Hi Lin,
Thank you for your question, please read more about our warranty here:
https://complexkitchen.com.au/warranty
Kind regards
ComplexKitchen
Jennyasked
Hello, do you offer the possibility of delayed delivery + delayed warranty start date for people renovating who need to plan ahead for their appliances but are not yet ready to install?
1 answer
Marianna M.CompleX Kitchen
Hi Jenny,
Thank you for your question. Yes, we certainly do, please send us an email after order and we will hold the dispatch till you give us the go ahead.
Kind regards
Complex Kitchen Team
aertexasked
Please can you confirm that prices quoted on your website in Australian $ include the Australian government Goods and Services TAx of 10%? Thank you
2 answers
Yes, our experience is that all prices are complete, including delivery.
Marianna M.CompleX Kitchen
Hi Aertex,
Thank you for your question, our prices are all inclusive, you have nothing more to pay, the goods are delivered to your door.
Kind regards
CompleXKitchen
Cesilia Kasked
Hi how do I know this is legitimate? Is there any way I can pay a deposit and the rest when I receive confirmation of shipping? Thans
2 answers
I bought a Miele warming drawer, paid using Paypal, and it arrived at my doorstep in perfect condition.
Marianna M.CompleX Kitchen
Hi Cesilia,
Thank you for your question, unfortunately we cannot take deposit, but you can use our Paypal payment option and enjoy the customer payment protection they offer. Please read our reviews to see what our existing customers say about us. We also recommend to order one appliance first and if you are perfectly satisfied you can always order more.
Kind regards
ComplexKitchen Team
Geoasked
Can I pay with a visa card? [email removed]
1 answer
Marianna M.CompleX Kitchen
Hi Geo,
Thank you for your question. We accept credit card payment through Paypal. You do not need a Paypal account.
Kind regards
CK Team
Jaylowasked
I’ve heard that Gaggenau Ovens in Australia will not sell spares or service ones not purchased in This country. How could I buy parts to fix my oven down the track?
1 answer
Marianna M.CompleX Kitchen
Hi Jaylow,
Thank you for your question. We sell spare parts for all appliances we sell, just send us an email with your order details.
Best regards
CompleXKitchen Team
Helenasked
Is the price quoted in Australian dollars?
Are there currency conversion fees/charges?
Is GST in Australia an extra fee?
Am looking at AEG bks892330M
No answers
Kirsty Pasked
I live in Australia and If I was to purchase an induction cooktop and something went wrong within the warranty period how does the issue get fixed?
1 answer
Marianna M.CompleX Kitchen
Hi Kirsty,
Thank you for your question.
If you have any warranty problems we will pay for the local repair or send you a new item. Please read more about our warranty here: https://complexkitchen.com.au/warranty
Kind regards
ComplexKitchen
Yvonneasked
I would like to find out how much import tax or tariff to pay on top of your bill if I’m buying Gaggenau x480-111?
2 answers
Marianna M.CompleX Kitchen
Hi Yvonne,
Thank you for contacting us.
Our total price includes all fees and taxes. You have nothing more to pay, just wait for the appliance to turn up on your doorstep.
Best regards
Compex Kitchen
Hi Yvonne,
I never had to pay anything over and above the price on the website.
Regards
Diana
Bev Tasked
Do you have a four burner gas cooktop with a closing glass lid. If so can you send me details.
1 answer
Marianna M.CompleX Kitchen
Hi Bev,
Thank you for your message, sorry we do not sell gas appliances.
Kind regards
CompexKitchen Team
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