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MichaelMSouth East Queensland, QLD
- Verified customer
Impressed.
My wife and I were both very impressed by the trouble Complex Kitchens had gone to re: packaging our glass cook top for a safe trip. It is now part of our new kitchen and at a very good price.
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PamelaNZAU
- 3 reviews
Is there a warranty rip off?
I see that Complex Kitchen is offering to sell extended warranty for an AEG BKP556320M wall oven.
AEG provides a 5 year manufacturer's warranty.
Is Complex Kitchen ripping people off for something they don't need to purchase?
1 comment
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Excellent Service
As many before meI was a bit sceptical.... Hungarian home address, Australian address and web site! But after awhile... nothing but praises; excellent communication, immaculate product and speedy, hassle free delivery and bullit proof packaging. And product was unavailable in Australia!!! Very happy customer!!! Vlad from Melbourne
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OlafRSydney, NSW
- Verified customer
Quick delivery and SUPER safe packaging
Ording something from Europe to ship it to Australia seems a bit risky, but it's not! They really know what they are doing, the oven was extremely professional and safely packaged and arrive in about 5 days (after shipped) in Sydney - really great.
The oven is amazing, heats up really fast, browns evenly and has lots of great programs. The included thermometer adds additional comfort for the cocking, so you don't miss when you beef is ready.
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Review collected in partnership with CompleX Kitchen
- Verified customer
Great service
Super impressed with CompleX Kitchen. They were fast and informative. My new stovetop arrived in perfect condition. Can not fault them, I would 100% recommend them to anyone, and 100% I would use them again
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- Verified customer
Good service
Took a bit longer than I thought to come out but they were very responsive and communicative throughout.
Product is great and much cheaper than in the shops.
Overall very happy
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- Verified customer
No Problems. Fast. Perfect condition.
My Bosch induction cooktop arrived 6 days after I ordered it. As others have mentioned packed incredibly well, as snug as a bug in a rug. I think induction can be a bit tricky in the wiring. I had my trusted electrician install it and it is working perfectly. It was $2,000 less than a well known and respected retailer was offering it for. In my opinion definitely worth the "risk". I was comforted by others who reviewed Complex Kitchen and mentioned they were skeptical but decided to go ahead. On the basis of the reviews i also ordered and it has worked out very well for me.
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- Verified customer
Excellent service
In short, I had a few issues with my appliance, but the team at Complex Kitchen were amazing and I highly recommend you trust them.
I bought a Bosch induction cooktop at a great price (half of the local cost), and the delivery was super smooth - took around 5 days to be delivered after they had it in stock (so in total perhaps 3 weeks from order to delivery, they were transparent on this on the website). The packaging was second to none.
Unfortunately after installation, it turned out that my cooktop has problems - one zone didn't work and tw...Read more
o other were overheating after 30min. After asking the electrician to check the connection, I contacted complexkitchen and they promptly told me to contact a repairer (I called Bosch after sales). Unfortunately after several appointments and a month of wait, Bosch could not repair my cooktop. I contacted complexkitechen and they replied the next day, telling me they would send a replacement unit asap at no cost. It took a couple of weeks to have it in stock, but it arrived last week and I got it installed. So definitely when something happens it is more complicated to resolve because you have to juggle between the repairer, complexkitchen and an electrician, instead of having the brick and mortar shop sort it out for you. However the service and the communication were fantastic and given the savings I made, it's not an issue for me.Similar opinion? Write a review on ieatwords.com.au!
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Sue K.Launceston, TAS
Pretty good...will buy again
I bought a AEG steam oven but the appliance is faulty as it would not steam. Even when the water drawer is filled with water. Adam contacted me to get a technician to look at it and he will pay for the repair. Still waiting for the parts to arrive. I am not fuss as long as it is warranted and paid for until fix. Other than the steaming I love the oven. Is working perfectly. Thank you. Will buy again from you.
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GlenSydney, NSW
- 2 reviews
- Verified customer
Super cheap appliance delivered in very secure wooden box.
I purchased a Bosch induction cooktop at a great price. The process from ordering to being delivered by Fedex took less than two weeks. In the terms and conditions it specifies that the product may be in used condition such as a factory second unit but it was 100% brand new. One set back is there is no manufacturer warranty, only a one year warranty by Complex Kitchen but you are saving heaps of money this way. The appliance arrived very securely in an external pine wood box with extra bubble wrap added inside the original cardboard box packag...Read more
ing inside. One tip is to order an appliance that is available in Australia as parts availability in the future for that product will be very easy to obtain. I would definitely purchase from Complex Kitchen again in the future. Cheers!1 comment
Marianna M.CompleX Kitchen
Hi Glen,
Thank you for your review we surly appreciate it! One thing though, we never sell factory seconds, all of our appliances are brand new and ordered from the manufacturer every single times.... Read more
Enjoy your new appliance and if you ever experience any problems even after the warranty period please get back to us and we do our best to sort it out for you asap. Kind regards CKSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with CompleX Kitchen
Delivered in bullet proof packaging
We budgeted for the standard Bosch 90cm induction cooktop, but when we found this site, we couldn't resist upgrading for a very small amount. After some concern about international delivery, we were pleasantly surprised by the Fedex notifications and on time delivery. And in an indestructible package! You'll need a screw driver!
Thanks team from ComplexKitchen. We are now looking a the Bosch ovens for a future order.
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- Verified customer
Great Service!
Great to deal with! I saved heaps on big name AEG kitchen items. Adam is very helpful and prompt with enquires and advice. Goods arrived in excellent packaging via Fedex
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Miriam WhittenburyGreater Melbourne (Metropolitan), VIC
- 2 reviews
- Verified customer
Really as advertised
The Bosch cooktop was delivered on time and well packaged. Very easy to operate and the downdraft exhaust exceeded expectations. Excellent price and I would purchase from Complex Kitchens again.
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- Verified customer
Great Service Gaggenau fully integrated Dishwasher
Like other reviewers was skeptical, however my Gaggenau Dishwasher arrived in the most elaborate packaging Ive seen, original box enclosed by a custom timber crate further enclosed with bubble wrap for protection. The only real caveat here is that you do lose the original manufacturers warranty and are given warranty via the importer. My view is that the items are premium brands, especially Gaggenau and expect not to need the warranty, I ordered this as a test prior to ordering a full kitchen of Gaggenau appliances which I intend to do very soo...Read more
n. Generally the savings are significant and well worth the effort, dispatch was as per the website within 10 business days, airfreight was handled by Fedex to australia in less than 4 days, it is then transferred to Toll for final delivery, an excellent service together with detailed trackingSimilar opinion? Write a review on ieatwords.com.au!
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Misty M.Greater Melbourne (Inner), VIC
Saved nearly $2000! Couldnt be happier!
The Neff induction cooktop we wanted sells for $3500 at all the Australian retailers. Purchased the exact same one through this site for $1700. Arrived as described, and is just perfect! Very happy customer. Would highly recommend.
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PavGreater Melbourne (Metropolitan), VIC
- Verified customer
Great value.
Product reviews on-time, in perfect condition... And while cheaper than any physical retailer the warranty is significantly shorter as standard. Additionally, only one telescopic arm set is given and no manual in English.
1 comment
Marianna M.CompleX Kitchen
Hi Pav, We are happy to email you the English manual if needed, please send us an email. European accessories can differ from Australia by the manufacturer.
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AlanaSouth East Queensland, QLD
- 2 reviews
- 1 like
- Verified customer
Fantastic service!
I was a little skeptical at first but after reading all the reviews we took a chance and so glad we did. We've saved over $300 and it only took just over 2 weeks to arrive. Was very impressed how well the cooktop was packaged, nothing was going to break! Would definitely recommend purchasing through Complex Kitchen.
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MarkDSouth East Queensland, QLD
- Verified customer
New House Build
We are building a new house and were looking for a cost effective way to purchase European Appliances without having to get another loan just for the kitchen appliances! We settled on AEG, but in Australia there is no negotiation or discounts on the product. We stubled onto Complex Kitchen, read a few reviews and decided that for the items we wanted saving $3-4K was worth the risk. After now recieving all our goods from Complex, I am confident there is no risk here. Products came exactly on time. Were packed like they were heading to war!, Extr...Read more
a bubble wrap on all standard packagaing, then packed in a wooden crate, then wrapped in miles of bubble wrap, then wrapped in black plastic. All arrived witout an issue or any damage. Thanks Complex Kitchen, we recommend 100%.Similar opinion? Write a review on ieatwords.com.au!
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BenYeppoon, QLD
- 7 reviews
- 2 likes
Take that Gerry Harvey.....
After dropping a jar on my existing hob I was searching for a replacement. After being messed around by The Good Guys and Harvey Norman I did some more searching online and found these guys. Very skeptical about ordering a glass hob from Europe but the reviews seemed good. Took the plunge with an Aeg unit, cost including taxes and courier was $715. Same unit in Australia $1000 not including any delivery. Ordered on a Sunday, took a few days for them to get it from their supplier. Shipped via fedex to me on the Wednesday and was delivered the following Tuesday. Superbly packed in large amount of bubble wrap around wooden packing box. All in good condition. Fitted, and working ok. Very pleased.
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cntdayAU
- 3 reviews
- 2 likes
- Verified customer
Great service. Great product.
The cooktop arrived within 2 weeks to Brisbane and was very well packaged. Im $1k better off than Mr Norman. I would recommend this company and I will be using them again.
November 15th 2022 Update: Great service once again
This time I had a built in microwave delivered. Arrived on well packaged and within 2 weeks. Cant ask for better service really. Much cheaper than Australian retail shops as well.
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Questions & Answers
Chocoasked
Hello, I understand that you do ship to countries other than Australia, but may I ask how the warranty works in other countries? Many thanks
No answers
Fjordasked
Dear Complex Kitchen
I have submitted a warranty claim for a KM6304 to you 2 weeks ago and have had no response from a number of emails requesting assistance.
Please respond as we do not have a working stove for two weeks now.
No answers
Daryl C.asked
Building a house and looking at compleX kitchen ovens. We want to install two wall ovens and want them to match in colour.
Can you confirm that these two Siemen Ovens match in appearance?
SIEMENS HS636GDS2
SIEMENS CB674GBS3
My email [email removed]
1 answer
Marianna M.CompleX Kitchen
Hi Daryl,
Thank you for your question.
Yes, these models are from the same family and they match perfectly.
Kind regards
CompleX Team
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Marianna M.CompleX Kitchen
Hi Pamela,
Thank you for your question. Our company is located in Hungary, Europe not NZ or Australia, therefore our warranty conditions are different and our prices nearly half of your local supplie... Read more
r's. You only receive 5 years warranty from AEG if you buy the goods from them locally. AEG does not offer worldwide warranty and the European warranty is different from your NZ or AU warranty.