Disgusting Customer Service - boycott this horrible business so they go bankrupt
Terrible communication, bad customer service. I'm pretty forgiving generally but I cannot accept this disgraceful business' customer service. Received email saying my order is delayed, can pick up on Monday (instead of Friday). Went in on Tuesday and was advised my order was cancelled and item sold to someone else because I did not pick it up immediately on the Monday. No email, no communication of any kind...so bad luck to me. They have lost another customer forever. I urge everyone else to do the same. There's plenty of other fantastic businesses out there that deserve your custom.
Integrity? What integrity?
I had specifications for a router and discussed them with the man at the desk. I was told that the router I had originally intended to buy would not work and I was guided toward a more expensive one I was told would work. It did not. I returned and asked for an exchange and this was refused. A number of excuses were given as the man proceeded to try to win an argument rather than address why I had been given incorrect information. No apology was given for the mis-selling. In front of another customer, the man proceeded to encourage me to lie to...the manufacturer so that the product would be declared defective. Then, he said, I would be able to return the product. I'm used to dealing with people who have integrity and who stand by the advice they give. I found him reprehensible, pathetic and a conman. Please don't make the same mistake I did and shop elsewhere
Customer service is dead at this place
The Notting Hill store wanted to charge me $50 to update the BIOS on a motherboard they sell so it could support AMDs new Gen 3 Ryzen CPUs (older boards wont boot at all with the new CPUs otherwise). They are entitled to charge for BIOS updates of course since they can't just offer the service for free to everyone but they wanted to charge me this fee even if I purchased all the parts from them myself. As I was about drop ~$900 in parts for a new build this rubbed me the wrong way. The job would have taken a skilled technician about 5-10 minute...s and it's the kind of thing that a decent computer store with technicians onsite wouldn't have hesitated to do to make a sale and generate some good faith which could have translated to future business and free word-of-mouth advertising. That's too much to ask of some outfits I guess so I took my business to another retailer 5 minutes away. Same parts, same prices, same request, and I was greeted with customer service excellence instead. In every respect. The CPL store had a cold, clinical sort of vibe that seemed to be reflected in their corporate attitude towards customers whereas there are other places that are warm, friendly, and all too willing to do a customer a good turn. While this wasn't exactly a bad experience, it was nonetheless a negative one.
Monitor went bad in 6 months, refused refund or replacement after several failed attempts at repair
Purchased a Dell U2718Q which broke within 6 months. Was advised to seek support from manufacturer directly, which I did but ended up being a giant waste of time as Dell have replaced my monitor with defective refurb units twice now.
After the 2nd failed attempt at repair, CPL laughed me off the phone when I asked for refund or replacement, telling me that my only recourse is with the manufacturer. This is not right for a (now) 8 month old monitor, especially one this expensive.
Don't be tempted by their cheap prices, it's not worth it for the terrible after-sales support they provide.
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