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Reviews

(0)
(0)
(0)
(1)
(3)
  • Product Quality
    2.7 (3)
  • Return Claim MadeYes (1) · No (2)
  • Customer Service
    1.0 (3)
  • Warranty Claim MadeYes (1) · No (3)


Andrew

AndrewGreater Melbourne (Inner), VIC

Disgusting Customer Service - boycott this horrible business so they go bankrupt

published

Terrible communication, bad customer service. I'm pretty forgiving generally but I cannot accept this disgraceful business' customer service. Received email saying my order is delayed, can pick up on Monday (instead of Friday). Went in on Tuesday and was advised my order was cancelled and item sold to someone else because I did not pick it up immediately on the Monday. No email, no communication of any kind...so bad luck to me. They have lost another customer forever. I urge everyone else to do the same. There's plenty of other fantastic businesses out there that deserve your custom.

Customer Service
Return Claim MadeNo
Store LocationWest Melbourne
Warranty Claim MadeNo
Product PurchasedNothing, they cancelled my order!
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Integrity? What integrity?

published
Customer Service
Product Quality
Return Claim MadeYes
Store LocationNotting Hill
Warranty Claim MadeNo
Product PurchasedBillion BiPAC 8700VAX-1600 Wireless Router
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Hats_Off

Hats_OffGreater Melbourne (Outer), VIC

  • 24 reviews
  • 7 likes

Customer service is dead at this place

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationNotting Hill, VIC
Warranty Claim MadeNo
See all answers
Evan

Evan

  • 2 reviews

Monitor went bad in 6 months, refused refund or replacement after several failed attempts at repair

published

Purchased a Dell U2718Q which broke within 6 months. Was advised to seek support from manufacturer directly, which I did but ended up being a giant waste of time as Dell have replaced my monitor with defective refurb units twice now.

After the 2nd failed attempt at repair, CPL laughed me off the phone when I asked for refund or replacement, telling me that my only recourse is with the manufacturer. This is not right for a (now) 8 month old monitor, especially one this expensive.

Don't be tempted by their cheap prices, it's not worth it for the terrible after-sales support they provide.

Product Quality
Warranty Claim MadeYes
Product PurchasedDell U2718Q

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