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Reviews

4.8

2,458 reviews
5
(2,142)
4
(187)
3
(37)
2
(21)
1
(71)
  • Product Quality
    4.5 (92)
  • Return Claim MadeYes (6) · No (102)
  • Shipping
    4.3 (73)
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Reviewer Photos & Videos

Gorgeous Gail

Gorgeous GailSouth East Queensland, QLD

  • 2 reviews
  • Verified customer

Online Excellence

published

Stocks difficult to find products like Serioxyl conditioner. Quick shipping and efficiently working website makes dealing with this company, a dream come true. After selected “please notify me when product back in stock”, I was advised and was able to purchase. The link Emailed to me allowed me to go directly to the product. quality is always great.



Review collected in partnership with Cosmetics Now

Alejandro

AlejandroDarwin, NT

  • Verified customer

Incorrect product advertised and returns process unnecessarily difficult

published

I purchased a 100mL bottle of Hugo Boss Sport Eau De Toilette through the Amazon AU Store. Cosmetics Now sent a 30mL bottle instead. When I enquired why a 30mL bottle was sent, the response was "Amazon made a mistake with the listing".

I started that I'd like to return the product and have the postage reimbursed. Cosmetics Now have not responded after several days and have made the process of a simple return unnecessarily painful. Most disappointing is that they did not apologise for the mistake, but instead blamed Amazon. Cosmetic Now deserve a one star rating for terrible customer service.



Caveat emptor!

sue

sueGreater Melbourne (Inner), VIC

  • 2 reviews
  • Verified customer

Fabulous coverage

published

Excellent service. Easy to find what I wanted. Delivery quick and as per tracking details. Love the product. Have been using for many years. Dermablend best product on the market for coverage of skin damage.

Review collected in partnership with Cosmetics Now

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Susan Turns

Susan TurnsSouth East Queensland, QLD

  • Verified customer

Perfect

published

AAA+ Will buy from them again. Outstanding, very quick with shipment and delivery. Packaged amazingly so nothing could get damaged. Awesome company. Very professional. Very prompt. Very caring. Thank you

Review collected in partnership with Cosmetics Now

Bianca Fernandez

Bianca FernandezMetropolitan Adelaide, SA

  • Verified customer

Perfect website to get my favourite products for hair and skin care

published

Perfect website to get my favourite products for hair and skin care, sometimes a little bit slow deliveries but is a good service. All that I would need for my skin routines can get it from Cosmetics Now.

Review collected in partnership with Cosmetics Now

Evie V

Evie VSydney, NSW

  • Verified customer

Gorgeous moisturiser, easily located on the site and purchased on line.

published

Cosmetics Now is so easy to navigate with a great range of products - and they arrived on time. I purchased the Origins Gel Moisturiser - a fantastic product with great hydration and easy to apply.

Review collected in partnership with Cosmetics Now

  • Verified customer

This product is a must have for me. Shame its out of stock when I need it usually.

published

Easy to find the product I was after. It was out of stock for months though so was glad to get the notification that it was available again. I love this product. Its high protection sunscreen and mineral which is important for my skin condition. I wear this every day.

Review collected in partnership with Cosmetics Now

Sarah

Sarah

  • 4 reviews

Best customer service hands down

published

Honestly so surprised by how amazing the customer service is for this company. The post office didn’t tell me the product arrived and it was sent back but their service team were beyond helpful, lovely and prompt and resent with no additional cost. The product was amazing too. So impressed by this company cannot recommend highly enough. Thank you

Diddi

DiddiSouth East Queensland, QLD

  • Verified customer

Love this product so much !!!

published

Really easy to find what brand you want! Ordered the Peter Thomas Roth Acne Clearing Wash and absolutely love it. Clears up my acne on my Face, Shoulders and chest in about a week!!
Love it !!!

Review collected in partnership with Cosmetics Now

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Trish Anderson

Trish AndersonSouth West, WA

  • Verified customer

Excellent product

published

It was very easy to find what I wanted on the website
Arrived well packaged in great time
Love the product
I will definitely use this company again particularly as the product I bought isn’t available in stores near me

Review collected in partnership with Cosmetics Now

Frances

FrancesGreater Melbourne (Outer), VIC

  • 4 reviews
  • Verified customer

Love Cosmetics Now

published

The Cosmetics Now website is easy to use, and they post items out quickly. The prices are great and I keep coming back when I need to stock up on makeup.

Review collected in partnership with Cosmetics Now

  • Verified customer

They sent the wrong product and they knew it!

published
  • Verified customer

Worst service I have ever received!

published

Worst service I have ever received! I ordered from cosmeticsnow.ca. My ordered was supposed to be delivered in 7-12 days, and it has been over a month, and the tracking is still indicating the parcel is sitting in Sweden. When contacting customer service, they told me that “sometimes we need to have a bit of patience”!!!

  • Verified customer

Quick postage, super easy

published

Found what I wanted with a quick search, it was at a very reasonable price, cheaper than in local stores and was delivered to my door within 3 business days. Love the Chi products and would recommend them to everyone!

Review collected in partnership with Cosmetics Now

Pam Campbell

Pam CampbellSouth East Queensland, QLD

  • 2 reviews
  • Verified customer

Best hand cream I have used

published

This is the third tube I have used. The cream blends in well, and a small amount goes a long way. The thicker cream is more efficient than more liquid hand lotions available. It lasts well during everyday activities.

Review collected in partnership with Cosmetics Now

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Lisa

Lisa

  • 3 reviews
  • Verified customer

Happy.

published

It looks like Jane Iredale discontinued one of my favourite eye shadow colours, Peach Sherbet, so did a mad scramble online & found Cosmetics Now still has colour in stock. Very happy girl.

Review collected in partnership with Cosmetics Now

Jimmy W.

Jimmy W.Central, SA

Easy to order. Cheap? Not so much!

published

Easy to order, glad that they have products that not available at the local stores where I am from. However, product price in advertised emails CHANGED (increased) at actual web site. In New Zealand we would call that FALSE Advertising! And it's illegal!

Deborah

DeborahSouth East Queensland, QLD

  • 2 reviews
  • Verified customer

Great product. Precision.

published

Great price and prompt delivery. Received exactly as described. Great quality product at a competitive price. Have dealt with this company numerous times and have always had very good service and delivery.

Review collected in partnership with Cosmetics Now

Katie Quinnell

Katie QuinnellSouth East Queensland, QLD

  • Verified customer

Just what I wanted!

published

I could not buy this product anywhere but I found it at Cosmetics Now. Delivery took about a week and was dropped off with no hassle. I will definitely shop here again.

Review collected in partnership with Cosmetics Now

Wisam B.

Wisam B.

  • 2 reviews
  • Verified customer

Soo good, others will notice a difference.

published

Cosmetics Now never disappoints... I have been using Agadir shampoo and conditioner for about 8 years now. My barber always comments how healthy and strong my hair is. Once you try it, and use it regularly for a month, you will see a massive difference.

Review collected in partnership with Cosmetics Now

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Questions & Answers

Albertwang

Albertwangasked

Hi. Is Reuzel Daily Shampoo/Scrub Shampoo/Conditioner sealed?

No answers
pammy

pammyasked

Are their perfumes real not copies?

2 answers
Anchi
Anchi

Sorry, but I don't know

Rhiannon C.
Rhiannon C.

I'm asking the same question.

DJ K

DJ Kasked

The deodorant stick (clean) is dry. Do I have to wet it to use it? There are no instructions as to use. Thanks,

No answers

Get an answer from our members and Cosmetics Now representatives

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