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Reviews

4.8

2,457 reviews
5
(2,142)
4
(187)
3
(37)
2
(21)
1
(70)
  • Product Quality
    4.5 (92)
  • Return Claim MadeYes (6) · No (101)
  • Shipping
    4.3 (72)
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Reviewer Photos & Videos

Shane Maher

Shane MaherGreater Melbourne (Metropolitan), VIC

  • Verified customer

Prompt service

published

I couldnt be happier. After a particular aftershave which is hard to find. A huge range to choices from and an easy to navigate website you couldn't ask for more than that

Review collected in partnership with Cosmetics Now

barbb

barbbCurtin 2605, ACT

  • 2 reviews
  • Verified customer

So quick and easy

published

I discovered Cosmetics Now stocks my favourite perfume by Serge Lutens. I've been using them for the past 3 years, and have found them to be reliable, and delivery's prompt.

Review collected in partnership with Cosmetics Now

Chris

ChrisSouth East Queensland, QLD

  • Verified customer

Great Service, Great Product, Excellent!

published

Couldn't be happier with my purchase, price and delivery service! Ordered before Christmas and arrived before estimated delivery date. Fantastic! I will be ordering again and in fact have already!

Review collected in partnership with Cosmetics Now

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Cindy H.

Cindy H.Greater Melbourne (Metropolitan), VIC

  • Verified customer

Cannot get enough

published

Beautifully presented perfume. Please do not stop making it. Extremely satisfied with packaging and delivery. Thank you for giving me such pleasure. The store was very easy to navigate. Would be nice to have au dollars instead of having to wait for the checkout.

Review collected in partnership with Cosmetics Now

Getawaygxl

GetawaygxlSydney, NSW

  • Verified customer

Happy with purchase

published

Product arrived within the time specified and was what was ordered. Produced looked as it should. We purchased as a gift and are happy with our purchase of the product.

Review collected in partnership with Cosmetics Now

KButton

KButtonSydney, NSW

  • 2 reviews
  • Verified customer

Great company

published

Cosmetics now had good communication. Tracking of parcel was easy and accurate.
Pricing of Marc Jacob lip gloss was great and the colour is perfect. Would buy from this company again.

Review collected in partnership with Cosmetics Now

Trish

TrishQueensland

  • 2 reviews
  • Verified customer

The best perfume of all.

published

I really am pleased to get this product as it is unavailable near where I live and I find it to be the best perfume I have used and I get a lot of comments about it. Thank you for being able to provide it. Have a Merry Christmas and a Happy New Year to you all.

Review collected in partnership with Cosmetics Now

Jeanne

Jeanne

  • 2 reviews
  • Verified customer

Fabulous products!

published

Great website and easy to navigate.
The products are genuine and of high quality. I have returned as a customer multiple times and always happy with the price, quality and delivery.

Review collected in partnership with Cosmetics Now

  • Verified customer

Cosmetics Now - poor communication following delay

published

Product received on the 8th business day from order and unhelpful response following two enquiries as to the reason for delay, as it was only coming from Melbourne. Also, as Crabtree & Evelyn Hand Therapy Set said to be a best seller, why is the Manufactured Day May 2017? It must have been sitting on a shelf somewhere for over 2 1/2 years.

Review collected in partnership with Cosmetics Now

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Reagzaur

ReagzaurPerth, WA

Poor service, poor response, poor postage.

published

Purchased a perfume that states that it would take 4-6 days to post in hopes to get it on time for a present. 5 days later finding out that they are posting from America and said will take 6-10 days. Tried emailing them but no response, had to call to get any information. Here I am 3 weeks later, the day I need the present and the order still not here. Just disappointing service and not guaranteed postage times. Recommend going somewhere else.

Red

RedMid North Coast, NSW

  • 2 reviews
  • Verified customer

I been using the silk therapy for years...and I so so love this product...so I'm trying conditioner.....

published

The answer to all 3 questions are the same...
Very very very satisfied with products...
The products suit my hair,makes it soft,healthy and gives it a nice shine.
Navigating the store was easy to find the products I needed...

Review collected in partnership with Cosmetics Now

Carmel

CarmelDarling Downs, QLD

  • 2 reviews
  • Verified customer

Great Neova products

published

easy to navigate the store and find many product that are available on that store site.
amazing product range available and one can only be satisfied.
the products I purchased are wonderful and I cold not be happier.

Review collected in partnership with Cosmetics Now

Vicky Deakes

Vicky DeakesGreater Melbourne (Outer), VIC

  • Verified customer

Happy with the product that I received

published

Very happy with the product I purchased and with the service I received. The site was easy to obtain and find the product that I was wanting to purchase. I have purchased this product before (though) not through this site which I will use in future. Very Happy with the whole experience.

Review collected in partnership with Cosmetics Now

Never ordering again

published

Have ordered my product over 2 weeks ago still haven't received it and cannot tell me where my parcel is. Company has the worse service and just take your money

Allie

AllieGreater Melbourne (Inner), VIC

  • 5 reviews

The first few purchases were great, then it all changed...

published
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Womanity

published

I purchased Thierry Mugler Womanity for my wife for her birthday - Delivery of the product from the US was within 5 days - Packaging was excellent and the perfume arrived undamaged - Thank you - will definitely use again

LMY

LMYMetropolitan Adelaide, SA

  • 2 reviews

Oldie but a Goodie

published

I purchased an "older" product from back in the 1970 era called "Climat" by Lancome. Beautiful fresh fragrance, not overpowering on the skin and a lovely perfume. Brought back memories of my youthful days. Thank you Cosmetics Now.

  • Verified customer

SHAME SHAME SHAME Poor customer service late misleading mail service

published

Was a loyal customer for many years but sad to say I won't be using them again. Misleading advertising with mail delivery times and prices are not reasonable anymore. No taking care of loyal customers AT ALL . And customer service never picks up phone or when they do its some angry guy shouting at you from a warehouse or something. It's unfortunate they have gone downhill with service and customer support. Shame because they WERE good. How foolish of them to think customer service is not a priority!! Much bettter options to go to now girls that will provide you with good customer service as should be.

C. Andersen

C. Andersen

  • 6 reviews

High-end perfume

published

I bought a high end perfume (over $350) off the Cosmetics Now website but the item was delivered from FragranceNet, which I find confusing as I thought they were two separate entities and FragranceNet does not receive good reviews. I was happy with the customer service and purchase price from Cosmetics Now. and have no complaints. The perfume smells like the real deal; if it is a fake, it's a good one. Not sure if I will buy from them again until I can find out more about the connection to FragranceNet. Would be interested to hear from anyone else who has had a similar experience.

Nick07

Nick07

  • 2 reviews
  • 2 likes
  • Verified customer

Excellent Customer Service

published

I have used Cosmetics Now for a few years and always get quality products arrive at my door. Recently I had reason to contact them about my coupon code discount. They were so helpful and nothing was a problem. I really appreciate the professional attitude they have. I will continue to use them for my beauty products. Thank you.

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Questions & Answers

Albertwang

Albertwangasked

Hi. Is Reuzel Daily Shampoo/Scrub Shampoo/Conditioner sealed?

No answers
pammy

pammyasked

Are their perfumes real not copies?

2 answers
Anchi
Anchi

Sorry, but I don't know

Rhiannon C.
Rhiannon C.

I'm asking the same question.

DJ K

DJ Kasked

The deodorant stick (clean) is dry. Do I have to wet it to use it? There are no instructions as to use. Thanks,

No answers

Get an answer from our members and Cosmetics Now representatives

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