Policy was easy enough to set up and this was the first and last time we will use CoverMore. The trip was cancelled due to COVID-19 and getting our claim approved was a nightmare.

We ended up doing all of the administration work between CoverMore and Flight Centre because CoverMore don't seem to take records of any emails or phone calls.

In the end, we worked our butt off to try and get our claim sorted and til this date, it is still on-going.

Ridiculous.

Had to cancel our trip due to the COVID-19 as a result cover-more will not refund 100% of the funds even though there is an international travel ban on with the potential to last up to next year. Even though our trip is not until the end of the year they decided to withhold funds from the refund.

Policy purchased on the 8/3/20 and then cancelled via email on the 22/3/20 within 15 working day cooling off period, received an automated response only, follow up email received another automated response “reply in 2 working days” 3 weeks later and still no response, another follow up email, got another automated response message. Please refund my $228 asap, it has been too long already.

I took out a 12 month international business policy in November 2022. After traveling to a few places the pandemic has hit and of course Covermore doesn't cover a pandemic. But as I can no longer travel internationally I want to cancel the remainder of my 12 month policy as it's worthless to me. Covermore claim that as it's been used there's no refund. But if I sell a vehicle my unused motor vehicle insurance is refunded. Covermore are not being fair to policy holders and don't deserve to exist post coronavirus.

Look, I understand everyone’s trying to do the best they can under the circumstances with Covid-19.....but just trying to get a response from Covermore is impossible! We booked our trip way back in October 2022. I’d like to think we’ll be getting some sort of refund on our flights, seeing as we can’t get to our destination....good luck if you’re trying to get through on the phone. I hung up after 1hr 43mins. Frustrated.

Purchased travel insurance in October 2022 for a trip in March 2020, and specifically paid extra for the 'cancellation' section. On the policy, there is absolutely no reason, in Cover-more's view, for a cancellation. And No 18 is epidemic, pandemic. Disappointing that I emailed on 6 April to ask questions - and still waiting for a response. Tried phoning and waited 1 hr 10. So tried the 'Chat' - waited well over an hour for that. Disappointing as I've been using Cover-More for 20 years and have recommended it.

This my first time my wife and I have used Cover-More travel insurance and we found it was very easy to set up, surprising given my ongoing medical condition. The policy was very good value in the circumstances. However given the COVID crisis we have had to cancel the trip before departure and Cover-More were great at this too, processing a refund for the remaining cover with no arguement.

Lodged a substantial claim during this difficult time (Feb 20). All correspondence and submissions by email, we were kept informed of progress of claim and it was paid in full in April. Thank you CoverMore.

Due to Covid-19, I no longer needed my insurance policy. After emailing CM on April 1st and an email reply promising a response in 2 day which never came, I emailed them again today, April 21. I also sat in a 'Chat Queue' for over 3 hours, only to be told the 15 day cooling off period had passed which is correct. Surely the cooling off period should no longer apply and a full refund or credit to the same value should apply? They offered a refund but withheld $65? The time taken for CM to respond is what I am most disappointed in. I have always used CM for travel insurance. Doubtful I will again.

I took out a 10 week policy in Oct 19 with $25,000 cancellation cover. My trip was cancelled by my tour operator before any travel bans in place. I have tried to do an online claim and it says my details are not correct (which they are not), I have tried to call and never get through and have emailed twice with no response. I have always used covermore but have not previously had to claim, extremely disappointing service.

Considering the current situation, the customer service I have received both on Live Chat and a Phone Call has been second to none. Well done Covermore. We will continue to avail ourselves to your services.

Spent almost a thousand dollars on a 6-month travel insurance policy with CoverMore. Had to return to Australia after just three weeks due to Coronavirus. E-mailed CoverMore from Colombia four weeks ago to ask what my options might be with regard to returning to Australia (ie whether or not this would be covered by my insurance policy - apparently not) but got no response. E-mailed them again two weeks ago after returning to Australia to cancel the remaining five months of my policy. Still no response.

Purchased Policy 720100213823 on 06/03/20. Emailed to cancel policy on 21/03/20 just within the cooling off period and got an automated message. I have since emailed three more times and have not received anything other than the automated email from them. I have used this company for prior travel insurance and not made any claims. Why are they ignoring me as they’ve had nearly four weeks to reply or contact me and are they doing the same to everyone and profiting from our cancelled plans...??

Always use Covermore, never anyone else. So easy, fast and reliable. They are sponsor partner of my AFL team as well so a win win situation for us. Never had to lodge a claim as yet but this will be our fifth time using Covermore.

Travel cancelled because of covid-19. Travel insurance apparently doesn't cover pandemics. Now we are offered a partial refund for our travel insurance even though we didn't travel anywhere and we weren't able to lodge a claim for the disgraceful Flight Centre charges for cancellation. Oh that's right, we didn't cancel... Called covermore to discuss and asked for a call back. Haven't received one. Thanks for not covering anything and charging me for a useless policy. Do not use.