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David GAU
- 12 reviews
Dodgy stuff!
Took my order and 12 days later contacted me to tell me there had been a 'warehouse error' and no stock was available. Have said that they will provide a refund, but I find it improbable that it could take them 12 days to work out they couldn't supply my order. I will add that this isn't the first time that I have had a problem with Cracka. I'll be buying from more reputable businesses in the future.
2 comments
You haven't looked into my case. The comments you've made do not relate to my situation at all.
I stand by my comments that this is a dodgy business, Fact is you took my money, knowing that you cou... Read more
ld not supply a product. You then waited 12 days to notify me. Utterly unacceptable and fraudulent behaviour.Similar opinion? Write a review on ieatwords.com.au!
MLLHawthorn
Cracka Wines are cracker
Very good wines, fast and efficient delivery, excellent price and good descriptions.
An extremely easy and rewarding way to buy wine!
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- Verified customer
Brilliant service, fantastic prices!
I can’t say how happy I am with the knowledgeable staff at Cracka, they have never steered me wrong with a recommendation and I am quite fussy. Prices are unbeatable and so is the selection if great wine.
1 comment
Dean T.Cracka Wines
Thanks for your review Kyle - glad to hear the phone sales team are getting you the good stuff! Cheers Dean Taylor CEO
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Great value.
Have saved heaps on Cracka Wine auctions. Mostly the wines have not disappointed. When one lot of wine didn't arrive the issue was dealt with promptly by a helpful, efficient customer service representative.
1 comment
Dean T.Cracka Wines
Thanks very much for your review.
Cheers Dean Taylor CEO
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PaulMelbourne
- 2 reviews
- 11 likes
Happily recommending Cracka Wines
Having bought from Cracka Wines for a few years now, I've not been disappointed by the overall quality of service and the excellent range of wines, both Australian wines and wines from abroad. All pockets are catered for and there are plentiful opportunities to buy wonderful wines at bargain prices. While I've had a couple of mediocre wines from the auction, this has never been an issue because I've picked up a dozen for the price of a couple of decent bottles, and has been more than compensated for by the superior wines I've picked up on other occasions. The email alerts are helpful if on the lookout for something special, but are easily stopped once no longer needed.
1 comment
Dean T.Cracka Wines
Thanks so much for your review Paul and for being such a loyal customer!
Cheers Dean Taylor CEO
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Good wine good fun
Good wine at good prices and easy to deal with. The mystery dozens deal's are very good value. The auctions are fun.
1 comment
Dean T.Cracka Wines
Hi Grape - great name!!
Thanks for posting about your experience at Cracka - and glad you got onto the mystery wines as they are definitely some of my favourites!
Cheers Dean Taylor CEO
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CatSydney
- 2 reviews
Great service!
Helpful sales person with great suggestions. Wine reviews also most useful and received several times a week. Prompt delivery. Great price.
1 comment
Dean T.Cracka Wines
Thanks very much for the 5 Star review Cat - and I am very glad to hear that our sales team are sending some top drops your way.
Cheers Dean Taylor CEO
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A very happy Cracka customer
My expectations of Crack providing access to very good wines at very reasonable prices have been exceeded. I continue to be a keen customer.
1 comment
Dean T.Cracka Wines
Thanks so much for the 5 star review Nick - great to hear that we are over delivering!
Cheers Dean Taylor CEO
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Tony G.Ballarat
Great wines with bargains to be had!
I have purchased quite a few boxes of reds and whites in the lead up to the summer socialising season. None have been disappointing and many have been exceptional value bought (patiently and selectively) on auction. Delivery to my local P/O has been prompt.
1 comment
Dean T.Cracka Wines
Thanks for the great review Tony - enjoy the Summer!
Cheers Dean Taylor CEO
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Andrew HSydney
Great bargains and service
I’ve used Cracka for a number of years. Always great prices often on really good wines.
I regularly receive emails and either click through and order online or in this case I emailed my sales contact directly who put the order through for me (all my details are on their files).
Great service for an online company who are always the best price in the market.
I’ve had a couple of average wines over the years and generally only go for wines with good ratings/pedigrees.
1 comment
Dean T.Cracka Wines
Hi Andrew. Thanks for taking the time to post your 5 star review.
Cheers Dean Taylor CEO
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you get what you pay for
Generally i thinkyou can get good wines from Cracka if you are selective.
Their product has improved since 7 years ago when i first used them
1 comment
Dean T.Cracka Wines
Hi Cam,
Thanks for your review and honest feedback. We'll do our best to improve the offering even further!
Cheers Dean Taylor CEO
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very good wine
i have perched i lot of red and white wine and i do pick my mark .. all good all my friends enjoyed it
1 comment
Dean T.Cracka Wines
Thanks for your review Whitey - glad your friends enjoyed your picks!
Cheers Dean Taylor CEO
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Good quality products
I don't purchase copious quantities of wine but whenever I have purchased from Cracka Wines I have always been completely satisfied with the product & the service.
1 comment
Dean T.Cracka Wines
Thanks Slipper - very glad to hear that you are one satisfied customer.
Cheers Dean Taylor CEO
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Haven't used it a lot-I always wait for online wines I like with prices that suit.
I haven't used the service much until recently and can only say that the wine arrived in good time and in perfect condition. That is to say nothing broken but nothing will be tasted for at least a month from delivery.
1 comment
Dean T.Cracka Wines
Thanks for your response Jeff - I hope you love the wine!
Cheers Dean Taylor CEO
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CraigPerth, WA
- 3 reviews
- Verified customer
Smooth as Clockwork
Ordering was simple on the online system. I had previously registered so all went like clockwork. I was kept informed about progress along the way and it was delivered before I expected prior to Christmas. So all in all, terrific.
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Jeffg53Sydney
- 4 reviews
- 2 likes
Good product, good service
I have been buying wine from Cracka for quite a while. They have been consistently good in both their service and the wines.
1 comment
Dean T.Cracka Wines
Thanks for the feedback Jeff - we really appreciate it.
Cheers Dean Taylor CEO
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PopcornwithbutterSydney
- 3 reviews
- 4 likes
Shocking customer service
Wine ordered 8/12 for Christmas-still waiting and no replies from customer service despite multiple emails and fb messages. Not good enough.
1 comment
Dean T.Cracka Wines
Hi, We are very sorry to hear that. Can you send through the order details and we will follow up with Australia Post. Thanks
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RHMSydney
- 2 reviews
- 1 like
- Verified customer
Unrewarding rewards program
Am a regular customer of Cracka, purchasing wines once a month for the last year. They recently introduced a rewards program which is the most unrewarding waste of time I've ever experienced. They don't honour the advertised reward, sales staff are completely clueless and make promises which they then renege on ([name removed]), and the earn rate is not what is stated in their own terms & conditions. Basically misleading & deceptive conduct. Oh well, next stop NSW Office of Fair Trading!
2 comments
Dean T.Cracka Wines
Thanks for your messages Russell. I understand that my marketing manager tried to reach you earlier today by both phone and email. He has already left messages and is awaiting your response. I also n... Read more
ote that we have dealt with previous claims in this forum for reward points for unsolicited wine reviews, which were honoured despite them not falling within the terms and conditions of the program. Given we've been down this road with you before, I'll leave you and he to resolve things offline. Dean Taylor CEOHey Dean, thanks for your response. Angus and I did speak last Friday, and Angus agreed with me that the rewards points earn ratio per dollars spent was calculating incorrectly. Note, this issue was i... Read more
mpacting ALL customers, not just me. Angus advised it was caused by an incorrectly configured setting for the Cracka Rewards domain and he has now fixed it. He also let me know I was the first person to notice this, and it is the first time it has been raised.Similar opinion? Write a review on ieatwords.com.au!
VictorSydney
Dispointing buying experiences
I purchased a case of Champagne in November for X-Mas/New Year. Been told that the wine was not in stock and was offered a replacement “at no extra cost”, which I accepted. However, it turned out that a replacement wine was also not in stock. To cut a long story short, I still don’t have the wine and now waiting for a refund.
2 comments
Dean T.Cracka Wines
Hi Victor, I believe this was refunded on December 20. Please let me know if this is not the case and I will follow up with our customer service department.
Best Regards, Dean Taylor CEO
Got the refund. Thank you. Will shop somewhere more reliable next time.
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Let down by real dissinterest in customer
Purchased from Cracka on a number of times. Found wines very variable in quality from terrible to really good. When I got a real shocker of a chardonnay, I spoke to them and the disinterest was palpable .I was told to send it back .not really an easy task. My response to the disinterest will be to not buy from them again
1 comment
Dean T.Cracka Wines
Edward, Hi it’s Dean Taylor here the CEO. I’m very sorry to hear about this experience and would like to look into it further. Can you please provide me either the order or your customer number please?
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Questions & Answers
julesasked
lachasked
whats your phone number - the specials you text me wont go to check out and I want to buy by tonight!!
No answers
Angeasked
Have cracka wines been writing their own reviews?
3 answers
I don't believe so, at all. The review I wrote had nothing to do with anyone else but me. It was a true reflection of the way I felt about the Company, the People and the Products
Dean T.Cracka Wines
Absolutely not. As you can see, many of the reviews are for purchases that the team at Product Review have Verified.
However the CEO sent an email to purchasers asking people to push out favourable reviews. I was one and wrote an honest 3 star review. Good wines to be had but watch out for the sales 'tricks' so you cannot be sure all wines were tasted or that there was no arrangement with the winery on the RR. Double check before purchase is my advice.
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Dean T.Cracka Wines
Hello David, I have looked into your case and I see that you have purchased wines using a voucher code that was only sent to our very recent customers whom have opted in to our SMS communications, for... Read more
their use. Unfortunately it was leaked onto various websites such as OzBargain and Australian Frequent Flyer, and we had lots of fraudulent use of that code by non-recent customers, that we are currently chasing up. This overloaded the website and unfortunately stock levels could not update as quickly as purchases were processed thus some orders were taken for wines that sold out - all orders for which we had wines were fulfilled, even to those customers whom had misused the code. We apologise for this - we are currently working on a new online integration which will provide a better link between our website and stock levels, as well as fraud protection.