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Reviews

(310)
(87)
(26)
(46)
(463)
  • Product Quality
    2.9 (114)
  • Return Claim MadeYes (25) · No (111)
  • Shipping
    2.6 (87)
  • Warranty Claim MadeYes (11) · No (123)

Reviewer Photos & Videos

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Ash

AshGreater Melbourne (Outer), VIC

Zero star if I had a choice

published

I bought a powertrain set for my 15 year old son for Christmas. I only received some bits and pieces of parts. I contacted crazy sales everyday since that day and all I get is we are looking into it or you have to contact Fastway because they might have misplaced it during transit. When I call Fastway the say we will deliver it tomorrow. Guess what tomorrow never came. I also got hanged up from the customer service and was not even angry or threatening.
My advice do not buy anything from crazy sales I think this people are scammers rip offs and criminals. Return my money you liars.

Shipping
5 comments
Crazy Sales
Arthur M.Crazy Sales

Hi Ash,

Our sincerest apology for the inconvenience that has caused you. In order for us to assist you further may we ask for your order id?

Ash
Ash

Hi Arthur I have send a few emails to one of your customer representatives named Marlon. You can contact him and get all the details.

Crazy Sales
Arthur M.Crazy Sales

Terrible communication.

published

Sent two messages regarding my order, no reply even 4 days later. Tried to contact them to cancel my order after reading these reviews, no reply. Tried to message again a few days later to find out what the go is, no reply. My order has been stuck on 'processing' for almost 2 weeks. Not really impressed.

Return Claim MadeNo
12 comments
Crazy Sales
Arthur M.Crazy Sales

Hi Frank,

Our sincerest apology for the inconvenience that has caused you. In order for us to assist you further may we ask for your order id?

Frank I
Frank I

80768534

Crazy Sales
Arthur M.Crazy Sales

Michele Walker

Michele WalkerGreater Melbourne (Inner), VIC

  • 2 reviews
  • Verified customer

A total rip offu

published

I purchased some bottom up blinds valued at $149. When I received them they could not be attached to my window frame and I needed an opening window to attach them which mine wasn’t. This was not clear on the website when I purchased them.
I complained and asked if I could return them. They wanted photos of unopened boxes which I sent. After weeks of going back and forward they told me there was a $100 return charge to be deducted from my refund. Less my shipping costs I could have ended up with $15 and they were free to resell the blinds.
I would NEVER shop with this company again they are a rip off.

Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
1 comment
Crazy Sales
Arthur M.Crazy Sales

Hi Michele,

We sincerely apologise for the inconvenience that has caused you. In order for us to assist you further may we ask for your order id?

Stella

StellaPerth, WA

Absolutely useless

published

Have had an ongoing issue with this company since beginning November/December, ordered a table, the table came parts were broken and some parts were missing holes where you screw the rails on for the drawers. Finally today I receive what they say is the apparent part? Opened up this huge box with mega amounts of plastic in it. To find 1 tiny side panel with no holes. Absolutely useless to me and the table. There are 2 drawers which is 4 panels? They sent 1 panel and with no holes. Now I have a useless table that I can't attach the drawers to and I feel like this has been a total waste of my time and money and effort really. It has now been thrown out
Quality is terrible so is the customer service . Do not buy off this company it's a joke.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
6 comments
Crazy Sales
Arthur M.Crazy Sales

Hi Stella,

We sincerely apologise for the inconvenience that has caused. In order for us to assist you further may we ask for your order id?

Stella
Stella

79513511

Stella
Stella

It's not good enough really


Looking for answers

Looking for answersGreater Melbourne (Metropolitan), VIC

Pricing

published
Return Claim MadeNo
Warranty Claim MadeNo
5 comments
Crazy Sales
Arthur M.Crazy Sales

My preference is for a refund.

Crazy Sales
Arthur M.Crazy Sales

Suti Elija

Suti ElijaSydney, NSW

Fantastic pergola

published

The goods is in good condition, easy to install, value match with the goods, wonderful service, very easy process for the first buyer, so many options and delivered on time.

Product Quality
Shipping
1 comment
Crazy Sales
Arthur M.Crazy Sales

The reviewer stated that an incentive was offered for this review


Carole.L

Carole.L

  • 2 reviews

Shade sail gazebo 3x3 M

published

One of the best quality gazebo I have ever come across. The frame work is very strudy and the sail has a attractive butterfly design, which is of excellent quality too.
I highly recommend this product. Thank you Crazysales sales for your integrity and professionalism.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Crazy Sales
Arthur M.Crazy Sales

Syed

SyedGreater Melbourne (Inner), VIC

Ordered a bed frame last month in December 25th. I have contacted more than 10 times. Never received the delivery.

published

Terrible customer service team and wost experience so far! I wanted to speak to manager in regards to my order and they did not even lodge the complain such a pathetic service.

1 comment
Crazy Sales
Arthur M.Crazy Sales

Hi Syed,

We sincerely apologise for the issue you encountered. In order for us to assist you further may we ask for your order id?


Dr. Rod

Dr. Rod

  • 2 reviews

Shoddy Company: Don’t Do Business With Them. The Risk Is Too High

published
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
11 comments
Crazy Sales
Arthur M.Crazy Sales

Hi Dr. Rob,

We sincerely apologise for the inconvenience that has caused. In order for us to assist you further may we ask for your order id?

Dr. Rod
Dr. Rod

80148554

Crazy Sales
Arthur M.Crazy Sales

Again, our apologise for the inconvenience. Upon checking one of our phone representatives advised you to contact the courier regarding the delivery of your item and you agreed.

  • Verified customer

Disappointed

published
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Crazy Sales
Arthur M.Crazy Sales

Hi Raz,

Our sincerest apology for the inconvenience that has caused you. In order for us to assist you further may we ask for your order id?


San D.

San D.Greater Melbourne (Inner), VIC

Very Bad

published

I ordered a treadmill via Crazy Sales. Its been 10 days after purchasing still I didn't get it. Misleading information on the website and now I need wait another 5 days till they investigate the issue.
No update for a query, very very poor customer service.
Hate this.

Shipping
Warranty Claim MadeNo
3 comments
Crazy Sales
Arthur M.Crazy Sales

Hi San,

We sincerely apologise for the inconvenience that has caused. In order for us to assist you further may we ask for your order id?

San D.
San D.

80417371

Crazy Sales
Arthur M.Crazy Sales

Tew

TewGreater Melbourne (Inner), VIC

  • 5 reviews

TV Cabinet - only 1 box of two arrived

published

I'm really disappointed at the way this company and its couriers have treated their customers.
I thought I had it bad with them only to read of multiple instances of customer abuse.

I received my first box of two and nobody appears to know what they were doing
Every one of them was telling me a different story about where the second parcel was and when it was going to be delivered. Each one gave me a different date but no one took ownership of the problem.

Seriously no matter how good your prices are (debatable) lack of communication, professionalism or customer care will be your downfall! I would never have anything to do with you lot ever again!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Crazy Sales
Arthur M.Crazy Sales

Hi Tew,

We sincerely apologise for the inconvenience that has caused. In order for us to assist you further may we ask for your order id?


Brett

BrettSydney, NSW

  • Verified customer

Hopeless customer service

published

Bought a tv cabinet. One parcel arrived and the other has been misplaced. Crazy sales won’t help. Tell me different things each time I call. Won’t reply to my emails.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
10 comments
Crazy Sales
Arthur M.Crazy Sales

Hi Brett,

We sincerely apologise for the inconvenience that has caused you. In order for us to assist you further may we ask for your order id?

Brett
Brett

Order number 80346158

Brett
Brett

Missing item - incomplete delivery

published

I ordered a TV cabiney end December and still waiting today for one of two cartons. After 4 phone calls to Toll no trace of the missing carton. This has been going on for 2 weeks now and we have our tv sitting on the floor which is frustrating. Onus keeps coming back to me to contact Toll!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
1 comment
Crazy Sales
Arthur M.Crazy Sales

Hi Daniellet,

We sincerely apologise for the inconvenience that has caused. In order for us to assist you further may we ask for your order id?


You will pay more to get your items

published

You will never receive your order until you pick them up. Very bad experience, I will never buy from them again. Never arrived. Have been asking for updates and was never given any. Was told that they would deliver by a day they never showed.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
3 comments
Crazy Sales
Arthur M.Crazy Sales

Hi Janet,

We apologise for the inconvenience that has caused. In order for us to assist you further may we ask for your order id?

Janet Ruan
Janet Ruan

80232093

Crazy Sales
Arthur M.Crazy Sales

Incomplete Delivery

published

Late delivery, incomplete order delivered and a lousy customer service, very rude to their customers. Order has been delayed by 2 weeks, only received one item. Cannot assemble my product because of missing items. Ask me to call to the toll instead of them making efforts to resolve customer issues.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
5 comments
Crazy Sales
Arthur M.Crazy Sales

Hi Zahra,

We apologise for the inconvenience that has caused. In order for us to assist you further may we ask for your order id?

Zahra H.
Zahra H.

Hi. Its Order# 80202633

Crazy Sales
Arthur M.Crazy Sales

Hi Zahra,

Please be advised that we have already followed up with our courier regarding the delivery of your item. We will advise you once we received an update from our courier. Again, our apologise for the inconvenience.


Nicki

NickiPerth, WA

Excellent, very happy

published

Very easy to navigate through different categories and to browse for exactly what I was after. There, is an excellent range of products offering more than one option. The product quality is very good and there are good warranties attached.

Shipping
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Crazy Sales
Arthur M.Crazy Sales

The reviewer stated that an incentive was offered for this review


Never received both packages.

published

Ordered 2 large Buffets, received tracking number. Stopped working. ETA was for December 30, never arrived. Have been asking for updates and was never given any. Was told that they would deliver by a day they never showed. Customer service have said anything to get me off the phone. Have paid for 2 separate delivery fees and the delivery company keep saying that they're waiting for the 2nd buffet to arrive before sending all boxes. Will be asking for a full refund. 2 weeks later, 5 promised delivery dates, still nothing. Unfortunately too good to be true.

4 comments
Crazy Sales
Arthur M.Crazy Sales

We apologise for the inconvenience that has caused you. In order for us to assist you further may we ask for your order id?

Dani
Dani

Order number 80208135

Crazy Sales
Arthur M.Crazy Sales

Trampoline

published

Received trampoline but not the ladder,then I didn't get any screws to put it together wen I finally got the ladder,love the trampoline but it's not hard to get the packaging right.

Shipping
Return Claim MadeNo
Warranty Claim MadeNo
7 comments
Crazy Sales
Arthur M.Crazy Sales

We apologise for the inconvenience that has caused you. In order for us to assist you further may we ask for your order id?

Karen
Karen

The trampoline was for my granddaughter who is 2 she couldn't get on the trampoline as there was no ladder,then when it came it didn't come with anything to put it together.

Crazy Sales
Arthur M.Crazy Sales

Hi Karen,

In order for us to assist you further and provide the correct resolution on your case please provide us your order id. Thank you and looking forward to hearing from you soon.


Fantastic

published

Very easy transaction and really quick delivery I was impressed with the range of products available. The air fryer that I brought is excellent. It was really easy for me to navigate the store thankyou

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
Crazy Sales
Arthur M.Crazy Sales

The reviewer stated that an incentive was offered for this review


Page 1 of 47

Questions & Answers

Airu

Airuasked

Just bought a gaming chair from crazysales however I only just read the reviews about the website and now I’m honestly scared that something will go wrong with my order and apparently the customer service isn’t too great either. The order hasn’t been processed yet though, so how long will it take for the order to be processed? I’m giving this website the benefit of the doubt so please do not disappoint.

6 answers
Carole.L
Carole.L

Not sure what reviews you have read, but honestly there's no need to be stressing out. Crazysales are a honest company and Customer service are excellent too.
I have been a long standing customer for many years and everything I have ordered has always arrived.
When you log on to the Crazysales site you can check your order status.
I live interstate from Crazysales and have found they are actually quite fast with there deliveries. Every delivery guy that has been to my door has always been very polite too and always took care delivering it to my door.
Once your order is sent expect it to arrive within 2 - 5 days later. Honestly got no fault on my end how this company functions.

Crazy Sales
Arthur M.Crazy Sales

Hi Airu, May we ask for your order id?

Airu
Airu

80792732


Marizee

Marizeeasked

How long does it take to receive refund?

1 answer
Crazy Sales
Arthur M.Crazy Sales

Hi Marizee,

Thank you for contacting us. The refund normally takes 1-2 business for PayPal transactions and for Credit Card and Bpay Transaction takes 2-3 business days.


Stainless

Stainlessasked

Why do you tell lies ?

2 answers
Nicki
Nicki

Because they gave me $10 to write it

Crazy Sales
Arthur M.Crazy Sales

Hi Nicki and Stainless,

Please advised that we do not force our customers to leave a positive feedback it is optional.

Thank you!


Get an answer from our members and Crazy Sales representatives

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