As of December 12th, Crazy Sales is currently offering customers a $10 coupon to encourage them to write a review, positive or negative. It is possible that reviews were written by customers who received such reward. These reviews adhere to ieatwordss Incentivised Customer Reviews Guidelines and may explain a spike in review numbers.
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Reviewer Photos & Videos
MaddieSouthwest, VIC
- 4 reviews
So soft!
I havnt slept this well in years! My mattress protector is soft! I wish I brought it a long time ago!! Fast delivery and great quality of bedding! Will absolutely purchase more!
1 comment
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The reviewer stated that an incentive was offered for this review
a joke
A MISSING PART turned into nearly 6 months of to-ing and fro-ing. Due to lack of space, when I did open the box, it was out of warranty. Silly me, I ASSUMED that ALL THE PARTS would be in the box. Repeated requests for photos, then they agreed to send the replacement part, as long as I paid for it as well as postage and handling. I agreed, because it is useless without the part. Then there were repeated requests for screen shots of proof of payment. Then Paypal told me they would refund me because Crazy Sales either didn't have a Paypal a...Read more
ccount or hadn't completed the registration. I sent that to Crazy Sales, who again insisted the fault was at my end and that Paypal were in error.... yeah sure. So I have wasted $200 on an implement that can't be used or sold due to a missing part and their incompetence... an absolute joke... Obviously they never had any intention of sending 'THE MISSING PART'... the joke is apparently on the customer...losers...1 comment
Arthur M.Crazy Sales
Thank you for contacting us. We are sorry to hear about the issue you have encountered with your order. May we ahve your order id please so we can further check for you?
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wayneSydney Surrounds, NSW
- 4 reviews
queen bed mattress
Hi there i urge anybody to not use this company as the warranty they offer is false. On may 29th 2022 i ordered a queen bed mattress they tell you how good they are 15 yr warranty so i ordered this mattress for my partner who has cancer 10 months after my partner who weighs under 50kgs the mattress sinks down on 1 side so i contact crazy sales by phone and the lady who has trouble speaking english says cant help i then emailed crazy sales they offer me $100 compensation i said no they then offered $200 again no, i asked for replacement or refund i got no reply I have now gone to fair trading and will be talking to ACA to get this company to stop ripping people off, Again please don't deal with this company
1 comment
Arthur M.Crazy Sales
Thank you for contacting us. We are sorry for the inconvenience caused. May we have your order id please so we can further check for you?
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poragausSydney, NSW
body massage chair
I was happy about ordering from Crazy Sales. It is often easy to end up with poor quality items from these discount Online outlets.The body massage chair i ordered good
1 comment
Arthur M.Crazy Sales
We are glad to hear that you appreciate our service. If you have any issue or concern with your order, feel free to contact us. We are more than happy to help you. Thank you for your continued support with Crazysales! Have a great day!
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The reviewer stated that an incentive was offered for this review
robGreater Melbourne (Outer), VIC
- 3 reviews
Crazy good TOLL bad
Toll transport going to loss them customers all day long they would be better off charging little more and use someone else.Toll are the worst just look at the reviews lucky to be business in 3 months time losing money for poor service.Crazy tried but no luck got refund on non delivery 2 weeks.
1 comment
Arthur M.Crazy Sales
Thank you for contacting us. We are sorry for the inconvenience caused. May we have your order id please so we can further check for you?
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DissapointedGreater Melbourne (Outer), VIC
Return policy
Ordered an item only to find it was discounted by 30% the very first day ... fair enough. Tried to cancel the order ... too late! Tried to return it. 20% handling fee ... ouch! If you plan to buy from Crazysales; read the fine print first. Most eBay sellers would offer full refund.
3 comments
Arthur M.Crazy Sales
Thank you for contacting us. We are sorry for the inconvenience caused. May we have your order id please so we can further check for you?
Thank you for your prompt reply ... the order id is 82101957. Purchased on behalf of my, brother Arthur Sinadino, of Noble Park, who is a pensioner. Cheers,
Arthur M.Crazy Sales
Thank you for your response. We apologise for the issue encountered, however please understand that once the item has been sent out and you decided to cancel the order, your case will fall under our 3... Read more
0 day Change of Mind Policy. We encourage all customers to review their order quantity and items specifications and features before completing checkout to avoid any disappointment due to the wrong order being placed.Similar opinion? Write a review on ieatwords.com.au!
i ordered a trampoline due to the isolation period and its still at the TOLL depo since 23/3/20!
Ordered a trampoline, its still at the local TOLL depo since 23/3/20 and crazysales are doing nothing about it. while i understand the COVID-19 issue, other items arrived within 4 days.
3 comments
Arthur M.Crazy Sales
Thank you for contacting us. We are sorry for the inconvenience caused. May we have your order id please so we can further check for you?
i went direct to Toll, as when i asked for help from your customer reps they incorrectly told me I only lodged my query on the 8/4/20 ( when it was a week before) it was delivered after i lodged my s... Read more
econd complaint to Toll direct. 3 weeks later the box came pretty roughed up and because I am considered an essential worker i have yet had a chance to open it . I hope its not damaged.Arthur M.Crazy Sales
Thank you for getting back to us and for letting us know that the item has been delivered. We sincerely apologise for the inconvenience caused. Rest assured your feedback is well noted to improve our... Read more
service. If we could do something to assist you further regarding this issue or in case you encountered any issues with your item, just let us know, we are happy to helpSimilar opinion? Write a review on ieatwords.com.au!
Faulty Design and Shocking Customer Service
I ordered a wine rack for $149, it could not be assembled owing to faulty design. I was asked to pay $28 plus restocking charges of $40 if I were to return the goods as it was my fault not to be assemble the product. Customer service was shocking and did not want to know the real problem.
2 comments
The company has provided me a refund for the item. They finally understood the issue.
Arthur M.Crazy Sales
Thank you for contacting us. We are sorry for the inconvenience caused. May we have your order id please so we can further check for you?
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Sick of ISPBSSouth East Queensland, QLD
Absolutely Useless DO NOT BUY FROM THEM
Bought a mattress. Sent invoice and courier tracking number. Delivery Day came and passed. No mattress. Called crazysales. Useless. No Idea. Nobody knew where it was. Told will take 24hours to investigate. Called back after 1 hour and asked who is actually shipping the item. Told Toll Ipec. Contacted toll ipec, they told me that they never received the parcel. Took 10 minutes. Called back crazysales. Promised that I would have an answer monday and it would be shipped monday for delivery tuesday. Promised that. Called back monday to fins out tha...Read more
t is total crap. Followed by everytime you ask to speak to a supervisor you are told they are in "meetings"..called numerous times at different times of the day to be told the same thing, when this was questioned I was informed that they are wait for it..in meetings with a customer..an online store???Requesting refund, soooo uselesss The worst part is the run around and the lack of accountability. Its not the call centres fault just a cheap business. Do yourself the favour...just give them a miss and save yourself time, patience and money. If something goes wrong and it can, the least you can expect is someone to take ownership of the issue and fix it end to end, not in this company!!3 comments
Arthur M.Crazy Sales
Thank you for letting us know about this issue and it is not our intention to make you feel that way. May we have your order id please so we can pull it out from our record and so we can check this for you?
No. We did this dance over and over again. Screen your calls and listen to your customers. If you make a promise or a commitment, keep it. If nobody is prepared in your organisation to listen to custo... Read more
mer complaints passed your frontline CSR operators when obviously based on personal experience and reviews, Crazysales has issues, you just do not deserve peoples business. When customers can get more done themselves in 10 minutes and a phone call to a courier company, to locate the issue with lack of delivery than your company can in 24 hours, there is a problem. When you cannot tell a customer where the item is they have purchased, you have a problem. When you cannot commit to getting a replacement item to the customer ASAP after the date their original item that they purchased was meant to arrive and did not and you cannot locate it, you have a problem. When everytime you call the standard response on an ETA to get an answer is 24hours, you have a problem. If the problem is a courier company and you choose to continue to use them and this impacts your customers and your sales, and you accept this, you have a problem. And all of these things you could not care less about hence you lost my business and hopefully this serves as a WARNING, to anyone seeking to purchase from you, to just AVOID CRAZYSALES. And for Y'all out there, I got a refund! Phew!! Update as of the 8th of April. The Mattress showed Up! After already processing a refund and Crazysales having no clue as to what was happening! Don't worry crazysales, we rejected delivery as we went and purchased a mattress from a reputable company that know how to run and conduct a business!!! Again people the message is simple, crazysales = problems, total lack of accountability, unprofessional. AVOID.Arthur M.Crazy Sales
Thank you for your response. We sincerely apologise for the frustrations caused and it is not our intention to make you feel that way. We appreciate all the feedbacks you left and will make sure that ... Read more
this will be forwarded to our related department to improve our service. If we could do something to assist you further regarding this issue, just let us know, we are happy to helpSimilar opinion? Write a review on ieatwords.com.au!
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Black buffet
Bought a black buffet was chipped and painted over with black paint cheap and nasty i guess you get what you pay for will not buy from them any more
1 comment
Arthur M.Crazy Sales
Thank you for contacting us. We are sorry to hear about that. May we have your order id please so we can look it up for you and so we can further assist on this?
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NeilSydney Surrounds, NSW
Wrong product sent
I ordered a cement mixer and got a massage chair. They dont reply to most of my emails and then dont acknowledge my main concerns. They wont send me my cement mixer, or my money back so I can buy another one, until they get back the chair. Toll who are supposed to pick up the chair have been unhelpful, "sorry the person you are dealing with you matter is on lunch in the Phillipines" she will ring you back - she didn't - their message now says they are closed on weekends. Its been 10 days now. I just want my cement mixer or money to buy another one.
1 comment
Arthur M.Crazy Sales
Thank you for contacting us. We sincerely apologise for the inconvenience caused. For us to further assist you, may we have your order id please?
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PipngypCentral Queensland, QLD
- 8 reviews
- 1 like
- Verified customer
I was nervous but it worked out Ok
I was apprehensive about ordering from Crazy Sales. It is often easy to end up with poor quality items from these discount Online outlets.
The Garden Southern Cross style Windmill we ordered took a while to come and had one too many pieces of one item and one short of another. When I contacted CS they appeared helpful and we ended up receiving an entire replacement Windmill. So, I can only say that my experience with them was positive and the Windmill itself is great. As far as I can see, the items are sourced from third parties and that may account for the variations in quality which some of your reviewers have experienced.
1 comment
Arthur M.Crazy Sales
Thank you for your feedback. We are glad that you are enjoying your item. We take the high value of all the feedback we get from our customers.
Your feedback is highly appreciated. ... Read more
If you have any issues or concerns with your order, feel free to contact us. We are more than happy to help you. Thank you for shopping with us and have a great daySimilar opinion? Write a review on ieatwords.com.au!
Caution when ordering my not suit all needs
The product is as expected
The quality is not quite as good
It required adaptors to fit on wall outlets ( an added expense)
It now works well in the vanity.
All in all well worth the money spent
1 comment
Arthur M.Crazy Sales
Hi Robert,
We apologise for the issue you have encountered with our product rest assured that you feedback is highly noted and we will raise the issue with our technical team.
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The reviewer stated that an incentive was offered for this review
This was perfect
The mattress topper was the best it really helped me to have a good nights sleep and I don’t wake up with a sore back. Thankyou crazy sales for a good nights sleep
1 comment
Arthur M.Crazy Sales
Good day! Thank you for the feedback. Really appreciate it! It has always been our pleasure doing business with you. New products come in stock from time to time, so we hope you will visit our store f... Read more
requently and find products that you may be interested in.Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
EssieMetropolitan Adelaide, SA
False Advertising got a fake product
The one with the pink end is what i received. Im not happy with this. Ordered on the 6 March and the image you can cleary see it is different from what i received. It must have a black handle.I want a refund in full as this is not my fault
1 comment
Arthur M.Crazy Sales
Hi Essie,
We are sorry for the inconvenience that this has caused you. In order for us to assist you further may we ask for your order id?
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Alex W.Sydney, NSW
- 5 reviews
- Verified customer
Good service but slower shipping
Despite a number of other negative reviews, I had a good experience with this company. I bought a playpen for our bubba. I first ordered one product and then a few minutes later I saw one that I preferred. I was able to able to cancel the first order myself online and reorder my preferred item. On the downside I did have to get in touch to prompt them to process the refund for the first item and shipping did take over a week.
1 comment
Arthur M.Crazy Sales
Thank you for reaching out to us and for letting us know about this. We sincerely apologise for the issue you have encountered with your purchase. For us to assist you further, may we have your order id please so we can pull it out from our records?
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The reviewer stated that an incentive was offered for this review
Price Gouging Ar*eHole5
Discusting, price gouging prices on face masks and sanatising products, taking advantage of those in distress. When I saw your email this morning with super inflated prices I couldn't believe my eyes, you should be ashamed.
2 comments
Arthur M.Crazy Sales
Thank you for reaching out to us and for letting us know about this. We sincerely apologise for the issue you have encountered with your purchase. For us to assist you further, may we have your order id please so we can pull it out from our records?
Arthur M.Crazy Sales
Thank you for reaching out to us and for letting us know about this. We sincerely apologise for the issue you have encountered with your purchase. For us to assist you further, may we have your order id please so we can pull it out from our records?
Similar opinion? Write a review on ieatwords.com.au!
Never shopping here again
I purchased a slide and swing set for my 2 year old daughters birthday. My delivery was missing a box, I made over 15 calls and sent numerous emails to simply chase this up, they kept telling my they would chase this up and call me back, no one calls me back, no one replies to my emails. I paid over $300 for this set and over $100 for shipping. Dealing with This company was an absolute joke. I will never ever shop here again, and oh, I still haven't received the missing box!
1 comment
Arthur M.Crazy Sales
Thank you for reaching out to us and for letting us know about this. We sincerely apologise for the issue you have encountered with your purchase. For us to assist you further, may we have your order id please so we can pull it out from our records?
Similar opinion? Write a review on ieatwords.com.au!
HeidiMid North Coast, NSW
Wishing well
Loved it, looks great very happy and delivery didn’t take long definitely will keep shopping with crazy sales very affordable and great products and keep getting discounts which is great too
1 comment
Arthur M.Crazy Sales
Thank you for your feedback. We are glad that you are enjoying your item. We take the high value of all the feedback we get from our customers.
Your feedback is highly appreciated. ... Read more
If you have any issues or concerns with your order, feel free to contact us. We are more than happy to help you. Thank you for shopping with us and have a great daySimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Trisha J.Sydney, NSW
- 6 reviews
It's not exactly as advertised
Purchased a large dog grooming table recently. The measurements were not quite as big as shown on the website, and the quality is just "okay". Didn't return the table as the cost of shipping would have been too much.
1 comment
Arthur M.Crazy Sales
Hi Trisha,
Our sincerest apology for the inconvenience, in order for us to assist you further may we ask for your order id?
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Questions & Answers
Barbara E.asked
Hi, we purchased an electric cement mixer recently from Crazy Sales. We were only able to use it for about 2 hours and it suddenly stopped working. Does this happen often? It was quite pricy and I'm disappointed that is has stopped working. What are your recommendations please, this was only purchased this year. Is there a refund or warranty available, how can you assist please. Thanks
3 answers
Hi Barbara,
I would definitely start by contacting Crazy Sales direct. I believe that they are more an umbrella organisation through which manufacturers sell their products.
Start politely, as this is usually the best way!
Explain what has happened and ask what they can do to help.
Based on my experience, they should respond positively. Let me know how you go please.
Cheers, Ray.
Thank you, will do!
Arthur M.Crazy Sales
Thank you for contacting us Barbara. We are sorry to hear about that. May we have your order id please so we can look it up for you?
Jasonasked
I recently purchased a gazebo with sidewalls and sand bags. This all arrived in a box and no carry bag to cart it all around? For that price you would think it would come with a carry bag.
7 answers
Arthur M.Crazy Sales
Thank you for letting us know about this, however, for us to further check your concern, may we please have your Order ID or login email so we can pull it out from our record?
ID 81481137
Arthur M.Crazy Sales
Our apologies for the delay in response. We regret to inform you that we do not have carry bag for this item
miralis g.asked
I have read many bad reviews regarding crazysales after I made an order. It has been a view days and untill now I still can’t see that my order is on the process of delivery. I am afraid that this is scam
3 answers
Arthur M.Crazy Sales
Hi Miralis,
In order for us to assist you further may we ask for your order id?
81060816
Arthur M.Crazy Sales
Hi Miralis,
Thank you for getting back to us. Upon checking your order was dispatch last 14.02.2020 with tracking number 3366515016275 via Direct Freight Express. We were able to verify that your item was delivered last 18.02.2020 and it was received by Kane may we confirm if you know the mentioned name? Please let us know so that we can assist you with further assistance.
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Arthur M.Crazy Sales
We are glad to hear that you appreciate our service. If you have any issue or concern with your order, feel free to contact us. We are more than happy to help you. Thank you for your continued support with Crazysales! Have a great day!