Please note that Rent My Estate have rebranded to Cubbi as of August 2015.
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Cubbi
Emma Z.Canberra 2600, ACT
Cannot make contact with anyone from Cubbi
I have just started using Cubbi. The advertising section is great and I've had a lot of interest. However, when Cubbi has been reviewing the tenants, they seem to have made a mistake with the estimated income and there is also uncertainty regarding one of the referees. I just want to be able to follow up with them on this but there is no phone number to do so. No one is available on the live chat and no one has responded to my email, sent over 24 hours ago. I'm worried that I wont be able to contact anyone ever using this service.
1 comment
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JeremyGreater Melbourne (Inner), VIC
- 15 reviews
- Verified customer
Makes it very easy for landlord and tenants
I've been using Cubbi for nearly 1 year now and although I've had some interesting hurdles with a tenant, Cubbi has always made it easy to make sure all problems can be addressed and recorded. The site works well on desktop/mobile, easy to navigate.
Shoutout to Ben who has always been very helpful.
My key feedback would be:
-The ability to easily have multiple entities for account management
-Native mobile application for iOS/Android.
-Allow landlords to update tenant information
1 comment
MikeCubbi
Thanks Jeremy. I've given Ben a digital high five. Great feedback thank you very much.
- Multiple entities - Well pointed out! Although there are some workarounds it would be great to have multiple entities within the one account.... Read more
- Mobile app - We made the website using a mobile-first design so it works best on mobile (vs desktop) but I agree it would be better on a native mobile app. - Allowing owners to update tenants info - we allow tenants to update their own info but we don't allow owners to do it on their behalf (yet) because a user's profile information is linked to the everything within the tenancy like leases etc so it's a delicate one - but all possible in the future nonetheless. Thank you so much for sharing.Similar opinion? Write a review on ieatwords.com.au!
TikiiiMetropolitan Adelaide, SA
- 3 reviews
Hate Cubbie.
The most ridiculous payment plat form for tenants. Constantly spams my email account.
Multiple times tried direct debbiting my account 3 days before rent is due, even though I said it needs a to be taken out on a certain dates. Caused me to incur multiple dishounor fees.
Cant make one single payment to pay rent and water bill as system doesn't recognise the one payment.
This is a cheap option for landlords.
3 comments
MikeCubbi
Hi Tikii. I have sent you a private email to resolve the allocation of your payment issue. You are right - it would be good to allow one payment to pay off two types of bills (eg Rent and a Water bill... Read more
). At the moment if you don't pay the exact amount owing of a Water bill in one transaction Cubbi will automatically allocate it as Rent by default. In these instances, we can re-allocate the payment.Hi Mike, i asked your representative Ben twice if monies could be reallocated. This is his exact response below
"Unfortunately, we are not able to split the payments manually, as they are automatica... Read more
lly allocated. The solution here is to repay the water bill"MikeCubbi
Hi Tikiii. Looks like you may have written this comment before I responded to your private message - I'm not sure. Sometimes comments and posts can take a little while to show up here because they hav... Read more
e a verification system I think. As I mentioned privately we actually made it clear to the team that all payments could be now be re-allocated (instead of a limited amount) between now and when we make the update. Your review created a round table discussion and we all agreed it was best all payments could be re-allocated manually by our development team. It's a tricky one (updating the allocation system) because there is no room for error. Thanks again for your honesty and clear private emails with suggestions for improvement.Similar opinion? Write a review on ieatwords.com.au!
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lilmeh
- 3 reviews
Really buggy and unreasonable for tenants
I am a LL, and judging from my tenants experience with applying through Cubbi, I would never put my prospective tenants through that pain. The apply button doesn't exist on the desktop web version, and the mobile web version is buggy at best (lots of freezing). On top of that, there are very unreasonable and unusual mandatory questions that as an experienced LL, REAs will never ask of tenants (and indeed as tenant, I would never want to answer). Because they are set as mandatory, you CANNOT submit until these are answered, which means as an LL,...Read more
I will never receive potential tenants who might just be slightly short of the bill (e.g. they must have BOTH the mobile (why mobile and strictly mobile?) number AND the email address of former employers, they MUST have a cover note (it's a tenant application, not a job application?), etc.). It's just ridiculous and really limits my business options, I suggest Cubbi reviews actual applications out there and not make random assumptions because that doesn't contribute to "better" customer experience, but a worse one.1 comment
MikeCubbi
Hi Lilmeh, thanks for the review. Very interesting feedback. We're just in the process of finishing up the development of Instant Rent Payments but this area, the Application, is getting a revamp very... Read more
very soon so great timing! I was unable to find your name anywhere in our system but I have sent you a private message on Product Revew, I'd love to hear more. Our application form has about the same number of questions most application forms that real estate agents use, maybe it just feels like it's more due to the format and it's a bit clunky at the moment. We do ask for a few additional words (cover letter) to help the tenant express more about themselves, we did this because we found most tenants would try to message the owner more information about themselves in addition to the application. We will consider making this optional, thanks! About the mobile and email of the employer - we recommend calling the employer and then email if they don't respond, as I did as an ex property manager. We'll keep reviewing that, appreciate the thoughts! The last thing we want is to limit your tenant acquisition, which is why all our listings are upgraded to a 'Highlight' on realestate.com.au for free. Thank so you so much for sharing your thoughts.Similar opinion? Write a review on ieatwords.com.au!
VikSouth East Queensland, QLD
- 3 reviews
- Verified customer
Don't waste your time
Service definitely does not live up to what they promise,
Service is generic and inaccurate
Always behind\late in replying and correspondence
Organise repayments beyond move out dates
Great in supplying the most basic of information linked to government sites.
Might be OK for the most basic of requirements - ie. you need someone to google how to apply for your bond back or send you a link to your tenancy agreement.
I let (I take full responsibility as I let Cubbi look after the tenancy as long as i did) my tenants get to $4000+ in arrears.
No...Read more
3 comments
MikeCubbi
Hi Vik, Michael here.
On behalf of Cubbi I would like to sincerely apologise for your experience with Cubbi. I have shared your review with the team and we are all very deflated to hear your words but... Read more
Thanks Michael,
Your apologies wont be getting my tenants back nor will they recover any money owing or prevent any further time wasted. You don't manage the property? Your site states "manage your pr... Read more
MikeCubbi
Thanks for the additional comments Vik. Appreciate your vote on the idea of the service. I think we can all agree some improvements need to be made in a few areas. We're up for the challenge! Your ser... Read more
vice was terrible and not up to our normal standard, sorry it came across as us trying to water it down.Similar opinion? Write a review on ieatwords.com.au!
genXreviewerSydney, NSW
- 23 reviews
- Verified customer
User friendly but incomplete
I had my property advertised with an agent for 5 weeks, and they hadn't found a tenant. I noticed they offered
**1 x ten minute inspection per week***
If you're a tenant & you liked thel look of my property but couldnt make it, too bad. Or is it me the landlord that should be told 'too bad'. I tried my best in these 5 weeks, changed the blinds, added some shelves, decorations, lamps.. dropped the price $25.. got professional photos done... no luck.
It was time to take matters into my own hands. I fired the agent, & found Cubbi.
I was...Read more
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This service would be perfect only if you have no problem with your tenant
Very slow response, like there is no one working there at all, my last query was responded 1.5 day after.
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Its about time we got a FANTASTIC service like Cubbi !!
Cubbi is very easy to use, the customer service via the online chat are extremely knowledgable, helpful and prompt. The fees for my rental to be managed are very affordable compared to a conventional real estate agent. Everything is taken care of by Cubbi of which a regular agent would do.
I feel confident with the whole Cubbi experience.
Because its all online, I can log in whenever i need to and get answers, see rental payments progress, and just generally manage my account. The convenience is absolutely fantastic!!!
I have already recommended Cubbi to friends who have rental properties!
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Other Real Estate Agents
happyfeet
- 15 reviews
- 28 likes
Trying to join up for last two days, not going well
Ok, I signed up and completed my first property as a landlord. The application took all my personal details, the current managing agent, uploaded my personal ID and then NOTHING. The system said we will generate a form for you to sign and then we can take over managing your property but this is where it all went bad. I checked my email and there was no form there. I then went to support to ask if they could send the form. No one replied. I logged back in, but there was no property listed so I don't know what happened to all my personal det...Read more
ails I sent them. Not a good start. Certainly nothing like the Air BNB system, that they think they can emulate. Here at least the owner of the property has control over their own property listing and NOT Cubbi. I don't know why they need to send the form, when I should be able to. I hope this can be fixed up soon, or will not be using their services.1 comment
MikeCubbi
Thanks for your review much appreciated and very sorry to hear your experience. I can see why it was so frustrating when you clicked to switch from an agent and entered your details in, because in the... Read more
end, it never said to allow up to 1 business day. Creation of the termination notice is a manual process for us because most landlords want us to review their Management Agreement before creating the termination notice to their agent to ensure the notice period is correct. I have consequently updated the wording so it's clear for the next person, thank you! On the other hand, if you went straight to create a listing or move an existing tenant into Cubbi, there is no manual process so no waiting for us humans. The idea is you should not need Cubbi support unless you need someone to talk to for advice or second opinion etc, the website does 95% of the heavy lifting. Even if you do use an agent, you don't need to use the Switch from an Agent feature - we just had a lot of landlords ask for it. I think we need to make this clear too! Thank you.Similar opinion? Write a review on ieatwords.com.au!
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MarcWide Bay-Burnett, QLD
- 19 reviews
- Verified customer
Less stress, better tenants, better returns
I am renting out two houses. Both needed new tenants at the same time (May 2018). For one I use Cubbi, for the other a normal real estate agent. Here is my real-life comparison.
First, let me spoil the plot already: It’s a difference like daylight and darkness. And Cubbi is the light:
House 1 is in Donvale (Melbourne suburb), which I have been renting out through different agents since the early 2000s.
House 2 is in Bundaberg, where I live. I just bought it and I use Cubbi to rent it out.
I had a little bit more work with the Cubbi house, but less trouble, less stress and got a better rent (and probably better tenants too) and of course I pay lower fees.
Here is why Cubbi was so much better: ...Read more
Less stress ---------------- Real estate agents tell you they take care of all the trouble with tenants. Wrong. As every landlord will tell you, tenant trouble reaches you anyway and you pay for it. And on top of the tenant trouble you will have agent trouble. Most of the time they do their job well, but believe me, often they don’t and whenever that happens you will pay for it. With Cubbi I have transparency and I have control of all the important steps of renting out a house. If something needs attention, I know it in real time and I can address it at once. The search for tenants met similar problems with both houses (good applicants withdrawing their application and lots of bad applicants). With my Cubbi house I was on top of all the problems and could solve them quickly. Very little stress. With house 1 the only thing I could do is wait for the next bad news from my agent. Stress. Better tenants. ------------------ It’s only logical that you get better tenants with Cubbi because: a) You get to know them yourself and you can use your instincts to choose (and of course you check the national tenancy database, IDs and income, which is easy because Cubbi does the legwork). With an agent you can only hope that the recommended tenants are good and that the checks have been done properly. They often weren’t with my Melbourne house (agent-managed). That’s normal, an agent wants to rent out your property as quickly as possible so they have less work. A bad tenant is mainly your problem and much less theirs. For agents it’s actually better to find a bad tenant quickly than a good tenant that takes time to find. b) Better choice because you attract more applicants: It’s your house and you care for it. That’s why you will always do a better job at presenting it. For an agent you are just one of many places he or she is managing. I can’t really blame agents for that, they have only limited time for every appointment. But you as the owner you have the time and motivation to really nail the open house. You can take better photos too. Some agents do a good job with their photos, I can’t complain about my Melbourne house, I admit. But I see so many bad photos in advertisements. Wrong lighting, blurry, dull colours. Some look like they have been taken with a mobile phone! You can take better pictures because you have much more time. Wait for the right lighting and experiment with settings in post processing programs. You don’t need an expensive camera, just a decent one. It took my agent two months to find a tenant for my Melbourne house, it took me four weeks for my Bundaberg house. And Melbourne has generally a better choice of tenants. I can only hope that my Melbourne tenants are good. But I am sure that my Bundaberg tenant is good, having met her myself. Better rent ------------- My Melbourne house (using an agent) was rented out for $20 per week less than expected (it was in fact $20 less than the rent I got last year!). I am sure, had I done it myself with Cubbi, I would have at least gotten the same rent as before. That’s not very hard is it? But the agent couldn’t do it! My Bundaberg house (using Cubbi) was rented out for $10 per week more than two agents had predicted. Lower fees -------------- I not only get better rent with Cubbi, I only pay much less in fees (2% instead of 8% of the rent). Initial fees are lower too. Emergency repair insurance included ----------------------------------------------- There is an emergency repair insurance included in the Cubbi fee. It’s not included in the much higher fees of my Melbourne agent. Better condition report -------------------------------- It seems that with an agent, the person who does the initial condition report is never the same as the one who does the final inspection (why, I don’t know, but I found they always change). This means things can be easily missed when a tenant moves out. I have had some unpleasant surprises when I came back to Melbourne and see my house after the tenant had moved out. With Cubbi you take videos (instead of only photos, as agents do), you fill in the report and at the end you check things yourself (all paper work done easily online, including signatures). It’s not pleasant work and with an agent you don’t have to do it. But it’s a vital task, you really need to do it yourself and not leave it to an agent. Tenants happier ---------------------- My applicants and final tenant liked the quick responses and that they dealt with the owner directly and not the middle man. And because they know me personally, the relationship is bound to be better (they are likely to treat the house better and not come with all kinds of unreasonable requests). How good are Cubbi’s website and processes? ------------------------------------------------------------ The process of advertising, managing requests, inspections, costs, applications, doing the contract, managing the bond and doing the condition report works very well. The website is mature, you are guided through all steps. You are in charge, you can take action immediately. Doing the contract, a tasks that every normal human hates, was fairly painless. Signatures and all paperwork was done electronically. I can even record expenses using the website, including saving scanned receipts for every purchase. How good are Cubbi’s people? --------------------------------------- Very good - fast responses, quick problem solving, motivated. Sometimes I got questions answered after working hours. Problems with Cubbi ---------------------------- 1 When prospective tenants apply to rent Cubbi asks them already for their banking details. And the tenant asks “why do I have to give my banking details already? My application is not even approved yet. There are no payments due.” Worse still, some won’t ask, they will simply walk away from the application process. And even worse: it’s the smart people with money on their accounts that are most careful and most likely to object to the practise. But those are precisely the people you want as tenants. Cubbi tells me that they have identified the problem and that this will change (when, I don’t know). As a work-around I have told my applicants that they can put in fake bank details and correct them once the application is approved. 2 Algorithm does not check bond amount. In Queensland the maximum allowed bond amount is 4 weeks’ rent. I did not know this and I entered one month’s rent as bond. The website accepted this for the advertisement and for the contract. Also here Cubbi informs me that in one of their next updates the website will check if the bond amount you enter is within regulations.1 comment
MikeCubbi
Thank you for taking the time to write this very the comprehensive review Marc. I think owners will find this very informative, thank you.
We definitely agree with those two problems (Bond Algorithm... Read more
and Bank Account Details in the application). Both of these will be fixed very soon.Similar opinion? Write a review on ieatwords.com.au!
AndrewBrisbane
Great platform for tenants and owners alike
I've tried the usual route of renting out my townhouse through bricks and mortar agencies. I've also periodically looked online for alternatives. Now I've found Cubbi, I'll never look back.
The bricks and mortar option for me is much more expensive, particularly when you consider the week rent you say goodbye to each year for turning over a rental agreement, on top of the 8% fee for collecting the rent and passing it on to you. In my experience, inspections haven’t been performed with any attention to detail, if at all, unless I’ve actively ...Read more
managed the agent. Most of the work is done for you via the platform so the overhead is little more than it is through an agent. Renting a place is one of those things, for me at least, that is best done properly by one's self, as no one is going to look after your place better than you! cubbi gives you the benefits of establishing a positive relationship with your tenant on a human level, which will likely encourage them to treat your place well. For tenants, you have the opportunity to sus out your landlord, and establish a direct relationship with them, which will only encourage them to be prompt about sorting out issues when they arise. No more phone tag with a junior agent who lacks the interest and experience to adequately deal with your problem is pretty appealing to me (I also rent). As for the staff at Cubbi, I've found them to be highly engaged and really focussed on customer satisfaction. When things run smoothly I find the Cubbi processes easy to navigate. When I experience difficulties, Cubbi have always been prompt and flexible about smoothing out the wrinkles. Good service is easy to provide when things are going well - what makes all the difference is how one manages a situation with challenges. Cubbi has out done itself on multiple occasions, in my case.1 comment
MikeCubbi
Thanks for the great review Andrew. I could not have said it better myself. It's great to hear Cubbi is establishing great Owner-Tenant relationships and thus a better outcome for all. Michael
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Mr x123South East Queensland, QLD
- 5 reviews
- 2 likes
Weekly rent
As a landlord getting weekly rent via Cubbi is fantastic. Their support is invaluable and they do a great job. My rental unit was only on the market for less than a week before it rented. Thank you Cubbi!
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SalAdelaide
- 2 reviews
Not accessable
Try to get hold of the agent but couldn't as he didn't answer his phone for two days.
Tried to call the Cubbi for two days and they simply didn't answer and the machine hanged up on me.
Just doen't give me the mind comfort that a customer needs to trust the service.
2 comments
MikeCubbi
Hey Sal. Very sorry to hear about your troubles. I think you are referring to the owner of the property (not the agent). Cubbi does not have 'agents' because we don't operate like a typical real estat... Read more
e agency. Owners and Tenants rent property directly using our online platform. I have just tried to find your voice messages however I'm unable to. I've just sent you a private message to see if I can help you get in contact with the owner.yes, I mean the owner. That doesn't change the problem.
your system doesn't record the voice message, it only hangs up.
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Cat CSouth East Queensland, QLD
- 4 reviews
- 1 like
- Verified customer
Not reliable
Not reliable in terms of payments, often late direct debits, sometimes early. Website is quite poor, very few capabilities in ongoing administration of renting once initial and infrequent arrangements are made such as initial lease commencement.
1 comment
MikeCubbi
Hi Cat thanks for your review, sorry to hear you've experienced a few limitations with the service earlier this year! We've had a couple of major feature releases in the last couple of months and we h... Read more
ope they've helped iron out some of the issues and offered the tools for management on your dashboard that you need. I'll send you a private message to get the specifics and see if there's anything outstanding :)Similar opinion? Write a review on ieatwords.com.au!
Matt K.Darwin
- 10 reviews
- 11 likes
Extremely slow website
Few times trying to browse their website and I found extremely slow. Not sure what is going on with their system.
1 comment
MikeCubbi
Sorry to hear that Matt. I'm just going to private message you now to find our more details. Thanks for the heads up!
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Matt h
- 7 reviews
- 8 likes
- Verified customer
Fantastic alternative to conventional real estate agents
After many dealings with lacklustre real estate agents, thought I would try Cubbi. I am very pleased I did to find new tenants for our high end inner city free standing house. The online process to upload photos and floor plan was very easy. Online support was excellent and even helped with a silly error I made on the weekend. The house was only on the market for 4 days and we got 5 quality applications and a resultant long term corporate lease.
November 7th 2018 Update: Second time around with Cubbi - equally as good
This was my seco...Read more
nd property let successfully through Cubbi. I contrast this with a recent agent experience, when we were encouraged to accept the first application (agenda of the agent is to get it let and get the commission), whereas we screened a number of prospective applicants to ensure we ended up with someone looking for a long term home, and long lease. The house is interstate, and even with the need to fly there to do open inspections, it was still well worth using Cubbi. The tenants loved the online application and I found it easy too. There were lots of enquiries and we secured first class, long term tenants. Being there for inspections allowed me to screen applicants before they applied. Eg an older man inspecting on behalf of a group of 5 students; another wanted to put the house on permanent AirBnb. Only negative is the video Condition Report. I prefer having multitude photos. Uploading video files take a lot of time, shaky picture.1 comment
MikeCubbi
Thanks for the great review Matt!
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Cammy P.Geelong
- 11 reviews
Excellent service
After finding a new place in the city, we rented out our old family house. Since it was our first time to do this, we though getting the services of a professional was the best way to go. We never regretted this decision since Cubbi made the entire experience as smooth as possible.
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If you want to rent, then use Cubbi.
This is probably my fourth time using Cubbi to rent and each time it has worked a treat. Excellent service.
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Peter BSouth East Queensland, QLD
- 2 reviews
- Verified customer
Excellent service, simple to use
Cubbi was easy to access and we have our second set of tenants through the agency. It made getting our message out there very simple and had maximum coverage. My only issue was a technical one with photo storage in the Library. Accessing photos was difficult on two occasions and hopefully will be remedied soon. Response time was quick with issues and we will use Cubbi again.
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It's so easy
The Cubbi team are always really helpful. Great interaction for those of us that need it
1 comment
MikeCubbi
Thanks Slyv
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Questions & Answers
Nancy G.asked
I order one I have not received it yet, can't talk to anyone when will I get it? It has been taken out of bank account a week ago. My name is Dorothy E Hill please let me know
1 answer
MikeCubbi
Hi Dorothy. I can't find your details anywhere- I checked both Dorothy and Nancy but no recent orders from both names. Can you email support [email protected], tell us what email address you use with Cubbi and what order you're referring too and when it was purchased. We'll get it sorted for you asap! Michael
Barbara S.asked
How many minutes are effective on the cubii?
No answers
Lalitasked
Hi, I have a two bedroom villa unit at Essendon North which is currently managed by an agent. I wish to migrate to Cubbi. The last tenant moved in on 26-02-2019 and the contract/agreement was signed on 04-02-2019. I am unsure about how to proceed. Please guide me through.
Lalit
1 answer
MikeCubbi
Hi Lalit, you just need to sign up and then click to add your first property and then select 'Switch from an agent'. You'll enter your agent details in and create a termination notice,sign it online and then it is sent to your agent requesting the information needed (including leases). If you're unsure on the notice period required you can upload your agency agreement and we'll tell you how many days notice you need to give. Typically it's 30. You can elect to have Cubbi send a trackable postage paid envelope to pick up the files on switch over day (or you pick them up), that's also the day your tenants sign up to start paying their rent through Cubbi. It's a guided process. PS I'm really sorry for the delayed response, the notification skipped the normal inbox. I hope it's not too late. Mike
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MikeCubbi
Thanks for the review. Very understandable and sorry for the frustration. I can see we sent you an email at 6:30pm (Friday) last night but now after receiving your review, I have sent you a private me... Read more
ssage to ensure everything is sorted. We're usually pretty contactable, you can schedule a call and we usually respond to emails within 2 hours on average (which we would like to reduce). Yesterday (Friday) we, unfortunately, had to reduce our Live Chat support due to the high support levels. Thanks again for your review, for using Cubbi and promise to always improve.