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Chinese Company faking as an Australian Company. I am so furious I got sucked in! Don't buy from China
During Covid it is now more important than ever to support Australian Companies. I searched all over their website to ensure I was buying Australian, so I thought! The only way I found out was from their email to me with my tracking details via FedEx shipped from Xiamen CN. They pretend to be Australian with the address of 361-363 KENT STREET,SYDNEY NSW 2000, Australia, there is no store at this address, looks like a private apartment block. No phone numbers. I AM MORTIFIED THAT I WAS DECEIVED INTO THINKING THIS WAS AN AUSTRALIAN BUSINESS. I will be reporting them to the Authorities as they are deceptive, using a .com.au address also. I am furious that I have sent my hard earned money over to China.
1 comment
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PhoenixSouth East Queensland, QLD
- 5 reviews
- Verified customer
Do not trust this Chinese company
I placed an order on 23 Mar 2020 for a Panoramic Canvas Prints which costed me $85.90. I received my order from China on 14 Apr 2020 (i.e. three weeks later) but the print sadly had damages on it. The pacel arrived completely fine and in original shape (i.e. it appears the parcel was not even slightly damaged during transportation). The defect was probably due to the printing technology or material used. Upon receiving the parcel and realising the defect, I logged into my online account at their website, and placed a return request but unfortun...Read more
ately have not heard from you since then. Simply put, my $85.90 went to the bin. As other have said, Chinese has registered this AU domain with a address located at Sydney. There would be no customer support if you place an order. Edit: they finally contacted me and offered a replacement
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LauraGreater Melbourne (Metropolitan), VIC
From phone photo to large canvas
I had a poor quality photo and Custom Canvas Online improved it and print a large 112*145 cm canvas that looks very good and at a competitive price too! Highly recommend them!
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karinaGreater Melbourne (Metropolitan), VIC
Great service & value for money
brought 6 canvas's on promo, website easy to use, email sent to you with preview, received quickly, good quality printing on canvas, very bright & vibrant. Disappointed not made in Aust as advised on website.
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The reviewer stated that an incentive was offered for this review
Still waiting on item.
Ordered two prints as i did not know it is a Chinise site using an Australian website,i was told it would be processed in 24 hours,it has being 16 days,the Australia Post tracking code does not work.
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Liam S.Sydney Surrounds, NSW
Great value and excellent service
Bought 2 x 3 Panel deals and they contact me to check some issues with the photos which was great. Items arrived quickly and frames were well packaged. Will use them again
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ChrisSouthwest, VIC
Excellent customer-focussed service.
I submitted a difficult print job with special requirements. The staff at CCO went out of their way to ensure that they met my needs including sending examples to me.
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Owen RGreater Melbourne (Metropolitan), VIC
- 2 reviews
Fast, cheap & great quality!
$69 for 3x 40x50cm | A personalised Three-Panel canvas wall display | Redeemable online ($387 Value)
Ordered these a number of years ago and still look amazing. Along came new bubs and we wanted some of our professional photos canvas printed. Return here, find the price is the same and quality equally as good.
Postage came incredibly fast (approx 7-8 business days) and couldn't be more impressed. Once again, great picture quality on a strong material. Email consultation on final image cropping happened early on to ensure that the pictures show...Read more
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Josephine BrouardSydney, NSW
Such sweet, helpful, excellent service
So glad I found Custom Canvas Online on the Internet! I wasn't sure what was best for my canvas and Betty in the Support team patiently made suggestions, and persevered when we struggled to download a hi-res JPG. The quoted price was more than reasonable, the end quality was great, and delivery was fast. I will definitely use them again. Josephine Brouard, Woolloomooloo, Sydney.
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marascoleGreater Melbourne (Outer), VIC
- 4 reviews
Fantastic price, FAST service and Fabulous Canvas!!
I spent quite a bit of time searching the internet for the lowest price for a large photo canvas that I required.
I found the lowest price on ‘Custom Canvas Online’ but having never dealt with them before I was worried that I had forgone quality. I need not have worried as when the canvas arrived by courier (only the following week) I was very happy with the result.
I was also contacted by the lovely ‘Betty’ to make sure that I was happy.
I am happy!! Thank you!
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CatherineGreater Melbourne (Metropolitan), VIC
Always Amazing Service & Quality
Constant updates, amazing quality and customer service - pleasure to deal with and will always recommend this company and service to family and friends - always excited to order and then receive
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The reviewer stated that an incentive was offered for this review
Vivienne edwardsHobart, TAS
- 2 reviews
Photos on canvas
My 4 canvas prints arrived today. I was so excited to unwrap and hang them. They are fantastic. Even better than I imagined. Great finish. Great product. Great prompt service. Many thanks
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JanineGreater Melbourne (Outer), VIC
- 2 reviews
Nice work, as ordered.
Ordered 3 x panoramic photos on acrylic, no hanging fixtures as wanted it flat on the wall. Delivery was timely, nice quality prints with true colour. The 3mm acrylic is nice ans streamlined.
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KerrySydney, NSW
- 2 reviews
- Verified customer
Easy and fast
Easy to order online, surprisingly fast to arrive, great customer service via email. Great value for what I got compared to other similar companies.
I Will definitely order from them again!
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Really good
Very fast delivery even if coming from China. Very good value for money. And good finish for the frames. And excellent communication with Custom Canvas online. Will order again in the future.
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AdamWagga Wagga
Very happy
Very happy with the end product, breathtaking. Very good communication. Very happy with price. Great Conpany and will use agian
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Excellent product and service
The items are sent from China, but the delivery to Sydney was very fast and tracking provided! The quality of the canvas, print and frame was excellent and my questions were answered promptly. The prices are impossible to beat.
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CrisGreater Melbourne (Outer), VIC
- 3 reviews
- Verified customer
Not an Australia Business - based in China
Beware! Although the website is marketed as Custom Canvas Online Australia it is based in China. Great quality & finish, timber frame was very well made. Well worth the one month wait.
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Warning - do not use
Dishonest and poor quality. Avoid this company at all costs and do not believe what they say on their website.
They have a "24 hour out the door guarantee" however it took more than a week before it was sent, and then only after I sent 3 emails. The quality of the print was poor and when I asked about the "90 day no questions asked returns" I was told they would not accept a return. My emails following this have not been answered.
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- Verified customer
Do Not Use
It has been over a MONTH since I ordered and it still hasn't been shipped!!!! I have sent so many emails and been given false tracking numbers. Extremely frustrating.
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Questions & Answers
Alex-Reviewsasked
Just wondering what the approx. shipping time is to Melbourne?
2 answers
The turnaround time is about 5 working days include delivery.
Hi Alex - a week at the most.
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Cam
Further to my review above. I have now lodged a complaint with the ACCC on this company hiding their actual location and misleading information on their website. I encourage others to lodge a compla... Read more
int too so we can stamp out these misleading Chinese Companies pretending to be Australian based.