Ordered Philips air fryer, cheaper than MYER by $20, places ordered and a week later, email requesting My credit card scan and ID ( since when ) . Anyway, I did emailed back with what they asked for .
Stupid I was, got an email back again. My ordered can not be fulfilled.
I ordered from MYER now . David Jones now matched the price with Myer . Still selling the same item with raised price .
Didn’t mind paying the same price . But not like this way.
Never again shop with them.

Yes I got the item I ordered a bit later than usual, but I'm not that stupid and ignorant to not realise that all of a sudden all these retailers in Australia have had a massive surge in demand due to the very sudden restrictions from the Covid-19 pandemic. David Jones and Australia Post are doing the best they can under very difficult and unusual circumstances. These are Australian organisations that deserve our support, rather than uneducated criticism. The item that I received was in perfect condition. Thank you David Jones!

I ordered from David Jones online on March 15, and it arrived at my house less than 48 hours later on the morning of March 17. The item was correct and accurate to the depiction on the website.
I shop from DJ's a few times a year and have never had a problem.

My iron died during the "stay at home" phase - ordered a new one at DJs online - it arrived quicker than anything else I ordered on line that week - and I am more than delighted with the service and product

Ordered items from David Jones online.
Items shipped (allegedly) two days after order but it is now over two weeks and still no delivery.
David Jones customer service do not respond to any enquiry.
At a time when retail is struggling this is a reminder as to why David Jones should be avoided.

David Jones accounts seem to be working fine- they took my money for my goods, but only delivered 1 out of 3 items
Same as other reviewers- hours spent on the phone and no reply to repeated emails
I do not want to give them 1 star
I will be using MYER online from now on

I ordered two dresses 3 weeks ago, the first one arrived 5 days after. Great. Where is the second one???? I wish I read the reviews beforehand!!! My e-mails have not been acknowledged and there is no one answering the phone except for 'mechanical Liz' and after which, you will be waiting for hours with an irritable noise/music to no avail. David Jones, where is your Customer Service?? You will loose them all if you do not wake up! You lost me already.

Don’t bother trying to contact David Jones customer service for help with anything, including following up a return or trying to phone a store for help. You will get Liz the virtual assistant who is hopeless and then be put on hold for 1-2 hours with terrible hold music. Centrelink can do better than this. What has happened to this once awesome institution? So disappointing.

Waited for online chat for 45 mins and was abruptly cut off. No response either to sep submitted enquiry. Unnaceptable and inexcusable. Wont be returning and will be happy to share my apalling experience whenever the opportunity arrises. One star is too much.

Placed an order with djs online. An hour after placing my order it was cancelled by david jones for reasons unknown. A complete waste of my time, if a product is not in stock update the webpage other companies manage to do it.

Ordered a watch on line. DJ took my payment, then 2 days later cancelled my order stating they are unable to fulfil the order, no reason why. Tried to contact them, first by Online chat three times and that keeps disappearing, both my chat and the link. Then try to call them, 3 times, each time I have been cut off from their end, without talking to anyone, 1st time after 1 hour 10 min, then after 35 min then after 12 min. Makes you wonder if they actually wish to talk to anybody at all. Total time wasted over 2+ hours. This is the second time I have ordered from DJ on line and a disaster each time, never again! should have cut my loses after the first time.

In March I ordered and paid for a chest freezer online. After not receiving any information about when it would be delivered I rang to find out. It was then I was told there was no stock and the estimated date would be two months. When I made the order there was no mention that it was out of stock.
We had to wait weeks for a refund, never again!

Ordered two things, one was all good the other apparently out of stock. They say I will get a credit in 3-5 days but that’s unacceptable as it was a gift and need to re-order something else asap. Trying to sort this out so I don’t need to pay shipping twice!! Have been on hold for an hour and still nothing, have emailed them twice, nothing.

I ordered clothes off their website and they arrived 2 weeks late. Not only that, the clothes still had the security tag on them. They are extremely disappointing. I will never order from them again.

I bought online 3 items but there were 2 items are too big and that’s why I returned them but I waited for over months they did not refund for me until I contact them but one problem they just refunded half for me. I tried to contact them but I did not get any reply and refund. I will never purchase from David Jones store anymore.