I ordered 3 items from DJs online store. The parcel arrived with one item missing.
I rang customer service. Waited 20 mins for phone to be answered. She said it would be looked into. Next day she wanted me to look in the bubble wrap to see if the missing bottle was hiding somewhere in the box. Then she wanted photos of the box and it’s contents. They are still looking into it. No replacement item. No refund. (It was quite an expensive item). Looks as though I won’t have the item in time for the birthday they were for if I get the item at all. They say they want to be “upmarket”. Not with this attitude and lack of PR. I get much better service from Target and Myer. ‘Bye ‘bye DJs. You’ve lost a customer of 50 years.

About 2-3 months ago I could not log onto the David Jones website. It continuously had an error message every time I attempted to log on or even view the website. I contacted customer service twice and they managed to fix the problem at their end. Some six weeks later the same problem has happened again.
Customer service told me this time to change my computer settings. I have had no issues with other retailer's websites. As a David Jones American Express cardholder, I guess this is when I just cut the card.

My order was only delivered a month post order. When it arrived, one of the four items were missing and there was a receipt from a third party (Hermanns) that indicates there’s a refund, but the refund is no where to be seen on my original card of purchase.

Boots advertised by popular brand were misrepresented in terms of quality and colour.
Had to pay for return which is against consumer rights but I went along with it as too worried about getting the full refund.
Will never buy another thing from them again!
Always trusted their brand but it’s now rubbish!

I have experienced the worst online shopping experience with David Jones. I ordered a dryer 8 days ago no correspondence at all. I had to contact them in regards to my order. Today 8 days later after numerous phone calls I receive a email saying product not available for a month. I can’t complain about the service as there simply isn’t any. David Jones really shouldn’t do online sales.

When my online order arrived two of the four items were incorrect and after numerous mails, attaching images, explaining and following up I was left to my own devices to go to a store and sort it out.

Nightmare to deal with.

I ordered a smartwatch online Sunday after 5. Wife didn't want it as a gift with the poor reviews on the Kate Spade SW. I called 1800354663 to ask to cancel. I was told that there was nothing they can do as the system does not allow changes. The rep was being condescending as well. I told the rep that she was being that and all she said was it was fine. People wonder why the big retailers are loosing. From my experience its poor service and bad attitudes.

Good quality service and excellent postal services... Love buying from here and literally having all delivered to my home in secure clean packaging. Products always as is on the website.

I love David Jones because it’s very easy to use and product are very nice... when we order something than it will always provide good product and I love it

David Jones needs upgrade their inventory systems, 4th time the item I ordered was never in stock. DJ also never refunded my reward points. I gave up after the 2nd email and 3rd phone call.

Bought an Crawford Mini AJE skirt and as soon as I open my parcel I can see that there is a button missing. Right in the front. The button isn't just for aesthetics, it's also functional in doing the skirt up (no skirt just buttons down the front/middle) I am so disappointed with the obvious lack of care and attention to detail. Have called customer service and been given the most incompetent operator. Have since received an email and after sending in photos, no reply. For a skirt of this price point I am beyond disappointed. (the closest DJ store is an hour from me - but to add to that, none of the stores in Perth have stock of this skirt)

David Jones's online store really needs an improvement. The frequency of cancelled order is just unacceptable. How can a company at this day and age have such a bad online system? They always apologies for not being able to fulfill orders. But they are not really sorry if they still hasn't fixed the problem after so long!

David Jones online black friday sale was great ! I purchased 6 Faithfull the brand dresses that are normally $180-$199 down to $49 and one Auguste label ($175 down to $49). They were all shipped individually which sucks for me as they all arrive registered mail on different days instead of one big parcel but oh well. What was disappointing was two of the dresses after more then one week of hearing nothing got cancelled as they could not locate the stock. Luckily I bought enough to have for my holiday overseas some new outfits (faithfull the brand is made for travelling as it’s so lightweight). Clothing sales are really good at David Jones and i really like their new reward card system.

Shockingly incompetent, careless and rude customer service. Stuffing me around for days about an online TV order and there is no accountability. They promise inquiries and call backs that never happen. No replies to emails. Call-centre staff repeat irrelevant statements in total ignorance of what someone before them promised and when you ask to speak to a senior supervisor they hang up. Never again! No wonder this once great department store is failing. Worse than a Soviet bureaucracy.