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Reviews

1.3

227 reviews
5
(11)
4
(3)
3
(2)
2
(3)
1
(208)
  • Product Quality
    2.0 (92)
  • Return Claim MadeYes (48) · No (125)
  • Shipping
    1.9 (82)
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Frustrated

FrustratedMetropolitan Adelaide, SA

Wrong size supplied

published
KKK

KKKGreater Melbourne (Metropolitan), VIC

Website Error Issue and Customer service

published
Rebecca

RebeccaSydney

  • 14 reviews

Item missing in online order. Still waiting ...Service? None.

published

I ordered 3 items from DJs online store. The parcel arrived with one item missing.
I rang customer service. Waited 20 mins for phone to be answered. She said it would be looked into. Next day she wanted me to look in the bubble wrap to see if the missing bottle was hiding somewhere in the box. Then she wanted photos of the box and it’s contents. They are still looking into it. No replacement item. No refund. (It was quite an expensive item). Looks as though I won’t have the item in time for the birthday they were for if I get the item at all. They say they want to be “upmarket”. Not with this attitude and lack of PR. I get much better service from Target and Myer. ‘Bye ‘bye DJs. You’ve lost a customer of 50 years.

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Alison333

Alison333

  • 4 reviews

David Jones repeated "ERROR" website issue

published

About 2-3 months ago I could not log onto the David Jones website. It continuously had an error message every time I attempted to log on or even view the website. I contacted customer service twice and they managed to fix the problem at their end. Some six weeks later the same problem has happened again.
Customer service told me this time to change my computer settings. I have had no issues with other retailer's websites. As a David Jones American Express cardholder, I guess this is when I just cut the card.

CNg

CNgGreater Melbourne (Metropolitan), VIC

Worst online shopping experience

published

My order was only delivered a month post order. When it arrived, one of the four items were missing and there was a receipt from a third party (Hermanns) that indicates there’s a refund, but the refund is no where to be seen on my original card of purchase.

Make you pay for an item they don’t have, then make you fight tooth and nail to get your refund for non-existent item!

published
Disgusted

Disgusted

  • 2 reviews

Poor product and service

published

Boots advertised by popular brand were misrepresented in terms of quality and colour.
Had to pay for return which is against consumer rights but I went along with it as too worried about getting the full refund.
Will never buy another thing from them again!
Always trusted their brand but it’s now rubbish!

Terrible customer service

published

I have experienced the worst online shopping experience with David Jones. I ordered a dryer 8 days ago no correspondence at all. I had to contact them in regards to my order. Today 8 days later after numerous phone calls I receive a email saying product not available for a month. I can’t complain about the service as there simply isn’t any. David Jones really shouldn’t do online sales.

Month long debacle

published
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Georgie

GeorgieIllawarra, NSW

  • 2 reviews

Awful customer service!

published
Anne

Anne

  • 4 reviews

Sent me wrong order then no assistance to sort it out

published

When my online order arrived two of the four items were incorrect and after numerous mails, attaching images, explaining and following up I was left to my own devices to go to a store and sort it out.

Nightmare to deal with.

Rep was not helpful and condescending

published

I ordered a smartwatch online Sunday after 5. Wife didn't want it as a gift with the poor reviews on the Kate Spade SW. I called 1800354663 to ask to cancel. I was told that there was nothing they can do as the system does not allow changes. The rep was being condescending as well. I told the rep that she was being that and all she said was it was fine. People wonder why the big retailers are loosing. From my experience its poor service and bad attitudes.

Michael T.

Michael T.Greater Melbourne (Metropolitan), VIC

  • 4 reviews

Good quality service and excellent postal services...

published

Good quality service and excellent postal services... Love buying from here and literally having all delivered to my home in secure clean packaging. Products always as is on the website.

Prajwol

PrajwolSydney, NSW

  • 2 reviews

David Jones is perfect with good product

published

I love David Jones because it’s very easy to use and product are very nice... when we order something than it will always provide good product and I love it

Huber

HuberGreater Melbourne (Inner), VIC

Online store keeps selling items with zero stock

published

David Jones needs upgrade their inventory systems, 4th time the item I ordered was never in stock. DJ also never refunded my reward points. I gave up after the 2nd email and 3rd phone call.

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Customer 0

Customer 0Greater Melbourne (Inner), VIC

  • 6 reviews

Wrong item delivered and refusing refund

published
Sophie

SophiePerth, WA

  • 6 reviews

Sending CLEARLY faulty stock $295 skirt

published

Bought an Crawford Mini AJE skirt and as soon as I open my parcel I can see that there is a button missing. Right in the front. The button isn't just for aesthetics, it's also functional in doing the skirt up (no skirt just buttons down the front/middle) I am so disappointed with the obvious lack of care and attention to detail. Have called customer service and been given the most incompetent operator. Have since received an email and after sending in photos, no reply. For a skirt of this price point I am beyond disappointed. (the closest DJ store is an hour from me - but to add to that, none of the stores in Perth have stock of this skirt)

Kwok L.

Kwok L.

  • 2 reviews

Needs improvements

published

David Jones's online store really needs an improvement. The frequency of cancelled order is just unacceptable. How can a company at this day and age have such a bad online system? They always apologies for not being able to fulfill orders. But they are not really sorry if they still hasn't fixed the problem after so long!

theonlyone

theonlyonePerth, WA

  • 35 reviews

black friday yay

published

David Jones online black friday sale was great ! I purchased 6 Faithfull the brand dresses that are normally $180-$199 down to $49 and one Auguste label ($175 down to $49). They were all shipped individually which sucks for me as they all arrive registered mail on different days instead of one big parcel but oh well. What was disappointing was two of the dresses after more then one week of hearing nothing got cancelled as they could not locate the stock. Luckily I bought enough to have for my holiday overseas some new outfits (faithfull the brand is made for travelling as it’s so lightweight). Clothing sales are really good at David Jones and i really like their new reward card system.

Igor

IgorSydney, NSW

  • 3 reviews

Shocking customer service

published

Shockingly incompetent, careless and rude customer service. Stuffing me around for days about an online TV order and there is no accountability. They promise inquiries and call backs that never happen. No replies to emails. Call-centre staff repeat irrelevant statements in total ignorance of what someone before them promised and when you ask to speak to a senior supervisor they hang up. Never again! No wonder this once great department store is failing. Worse than a Soviet bureaucracy.

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Questions & Answers

jikodos

jikodosasked

David Jones Online Store

If I am a staff member . How doe I get my staff discount without going into the store

1 answer
Mat.
Mat.

That’s classified.

CaleWale

CaleWaleasked

David Jones Online Store

How do u get any further with a purchase from when u view your bag? There is no payment button or check- out option. I'm just stuck with a bag of stuff but can't purchase it. Am I missing something or not doing something right. I am very tired. ? Oh I can't add the screenshot.

2 answers
Cheesed Off
Cheesed Off

Are you ordering on a mobile device? I sometimes get this when I use my iPad mini. If you turn the screen so it is landscape instead of portrait then you will hopefully see the checkout button. If this doesnt work you may have to call them.

Fired Up
Fired Up

Ask the company

Wendy C

Wendy Casked

David Jones Online Store

I’ve been trying for hours to speak to the online division.. the phone answers then left on hold for more than 40 minutes.. makes you decide that you don’t want to purchase that desperately... very disappointing considering they are trying to expand with online ordering..

1 answer
Fired Up
Fired Up

You have incorrectly posted under the Question section.

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