Received an email during Black Friday period saying can get $25 gift card if spending $150 and above, and can receive maximum 2 gift cards either in-store or online. Made two order both more than $150 but didnt received any gift card. Tried to contact DJ by email and chat online, online guy said they received my email and were on it but never heard them back.

Online customer service at DJ is a miss because they send you something that you didn't ordered actually. DJ physical shops are nothing better either. A bunch of no one knows what they are doing.

My Nanna sent my family two Christmas hampers, before they got here David Jones sent my Mum a email with all the items listed with pictures and the prices, when they arrived the "easy to peel off" sticker prices were on both on the hampers and did not peel off.

F#!K YOU David Jones.

i purchased a dress through online store, then i received a dirty dress, after returned to store and price match, i ordered again online, but to click and collect in store! i went to store after received the pick up notification, however the store girl couldn't find the dress and she said will tell the online team to do the refund. and a week after i only received a partial credit card refund, i called the online team to ask where is the rest of the refund, she said to me the item is still in store to pick up and she even try to put me to talk to the store people!!!! just can't believe this all happen to my chrismas shopping, absolutely disaster!!!!!!

Bought a bag online came with square box stitch on the back of the bag, rang Online customer service and the lady wouldnt send me a return label and a non faulty bag she wanted me to call all the stores to see who had it then go and get it changed. What a headache and a JOKE.

The have cancelled every order I have placed online the website is a joke and a front to make the company look bigger than it is. Do NOT shop there I repeat do NOT shop there!!!!

They advertise products on their website as Click and Collect for a certain date and location when those stores don't have stock. So if you're in a hurry, they take your money and make you think you can collect that afternoon but you may actually wait days. I find this to be deceitful, and I'm pretty sure the ACCC would share the same view ... No wonder eBay and Amazon are crushing the traditional retailers.

Purchased bag and wallet from David Jones online store 2 weeks ago. I am still waiting and none of my items are delivered. Have emailed customer service to ask if I can have my money back as the parcel had not arrived but said no refund. The information about delivery on website is misleading.

Everything seems to be click and collect & the nearest store is in Sydney & I live in Qld. A bit frustrating considering I have money to spend yet simply cant purchase anything. Also, I happen to be at a shopping centre & decided to check out a David Jones store to see if they have what I tried to buy online & they had it, a few of each item too. Why has your online shopping gone downhill?

Do not buy from the online David Jones store. 1) Items get split and as some are "direct" from the manufacturer they have no idea when it will be delivered. 2) Customer service is atrocious - phone lines can ring for > 15minutes anytime of the day, emails are responded to ~ 48 hours but don't actually answer any of your questions. Also seem to contradict each other - 1 advised me my item was being processed in the "Fulfilment" centre. The other then said it's actually with the manufacturer and then asked ME to tell David Jones if it's been delivered. Will never buy from them again. Will tell this to anyone I know and meet. Lovely staff in store. Terrible online business.

Well people that want to buy online means they cannot go into the store and most of their stuff is only available for Click & Collect. No delivery option available. Even if you chose Click & Collect you will not be picking it up from the nearest David Jones store. Whats the point of offering online shopping. No wonder customers prefer to buy from elsewhere.

Made a purchase on line I had to call at least 4 times to find out when i could collect
it is very annoying to be left on hold for at least 10 minutes for every call i made, with still no idea of when my order would be available
The level of service is shocking, i will not be buying on line from them again
Service is shocking!!!

After three attempts to purchase a $200 Christmas hamper for a kind neighbour, I could not find the 'personalised gift card message' that was advertised to go with the hamper. As my neighbour would not know who sent the hamper, I phoned David Jones and waited 22.43 minutes (I know this because it is on your mobile phone when you call). I asked them how to add the message as to who the gift was from and they told me that it was too late I should have phone earlier - I rang at 9.00a.m and my call was answered at 9.22 am so I don't know how I could have called earlier. What happened to good service. What a disgrace and I will not visit DJs online again!

1. Poor in responding enquiry.
2. Did not provide receipt or order confirmation at point of sale over the phone.
2. Tracking details provided one week after payment processed, after complaint was lodged.
3. Delivery address shown on Australia Post tracking is different to the original shipping address.
4. Stock availability inaccuracy with DJ online
After order has been cancelled previously due to stock inventory inaccuracy of the DJ online store, followed by the non delivery and poor customer service of this current order, I will not recommend or purchase from David Jones moving forward.

Twice time to buy online with DJ with the sale items. Already paid money and confirm stock available, then a day and few days after they email to tell me no stock. But actually they all still available for purchase at higher price.

I Ordered few items online another day, but received the completely different items. After reported the issue with online service representative,they told me my case has been lodged and they will contact me, nothing happen after that.. I had to ring them again and had fun with the waiting queue, they said they cant do anything about it atm(Of course you can!) How hard just to provide a simple solution?! Feeling sick just to waste my time and deal with them! However, there are lots of small businesses are willing to take care of their customers.

I ordered and paid for a Scanpan saucepan online (confirmed stock is available at that particular store) when DJ was having discounts on Cookwares. When picking up at my specified store, they refused to let me collect my purchase saying there was no stock at all whilst I'd taken photos showing plenty on the shelf for proof. Never ever want to buy from DJ!!

Recently placed order from DJs online store and recieved the mail saying my order has been confirmed. After 5 days, my order has been cancelled. Surprising that they do not take a second to debit your card but takes ages to refund you back! I should have gone through those reviews before i purchase. What a waste of time!!!!!!!!