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5 questions from our users

CaleWale

CaleWaleasked

David Jones Online Store

How do u get any further with a purchase from when u view your bag? There is no payment button or check- out option. I'm just stuck with a bag of stuff but can't purchase it. Am I missing something or not doing something right. I am very tired. ? Oh I can't add the screenshot.



2 answers
Cheesed Off
Cheesed Off

Are you ordering on a mobile device? I sometimes get this when I use my iPad mini. If you turn the screen so it is landscape instead of portrait then you will hopefully see the checkout button. If this doesnt work you may have to call them.

Fired Up
Fired Up

Ask the company


Wendy C

Wendy Casked

David Jones Online Store

I’ve been trying for hours to speak to the online division.. the phone answers then left on hold for more than 40 minutes.. makes you decide that you don’t want to purchase that desperately... very disappointing considering they are trying to expand with online ordering..

1 answer
Fired Up
Fired Up

You have incorrectly posted under the Question section.




Monika

Monikaasked

After lodging a complaint is anyone going to respond?? It't four days I am yet hearing anything from David John's management

3 answers
Elizabeth46
Elizabeth46

I had same problem. I was called too fat (I'm a size 10/12) to shop with the store in Perth. It took 4 weeks before I got a manager. Keep emailing and calling up. Bad service should be accountable.

kelly
kelly

I don t believe some one would say that I have been shopping at david jones for years and have never come across a rude sales assistant.

Fester8
Fester8

They just don’t care you get better service from an USA department store and the prices are cheaper even with gst and postage




brian

brianasked

I haven't got a receipt as I bought the microwave and hot water kettle more than 10 years ago / I usually don't like to go to David Jones as the older workers think someone might nick something / has anyone had the same experience at David Jones stores?

2 answers
brian
brian

Never mind I found that the mid ranged workers are alright though

Robyn
Robyn

Yes, my teenage daughter and I were in the Elizabeth Street fashion dept and one attendant, nodding to us, yelled to another across the room "Don't worry, I'm watching them". My daughter was carrying the bag containing the expensive suit I had just bought for her on another floor. The yeller approached my daughter, rudely peering into the bag, and said "Oooh, I see you've bought something". I was appalled and have never forgotten this incident which happened more than 20 years ago. Seems like not much has improved since then.


stephen

stephenasked

Does David Jones price match with Peter's of kensington?

2 answers
ollieoh
ollieoh

I've never heard of Peter's of Kensington. Just Googled it and looks like it's a NSW store. I'm in VIC so perhaps that explains it :)

MR Cool
MR Cool

If experience has anyhting to do with it... stores usually avoid "price matching" by changing the label or commenting on a product's unique characteristics. So No... they'll just look at you as low class and tell you go away and count your pennies at the other store.


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