Reviewer Photos & Videos
Worst online shopping experience
Ordered multiple items. Two were completely wrong and I’ve had to return. Still waiting on the Afterpay refund! One item hasn’t even been sent, still waiting. Was on hold with customer service centre for over 30 minutes, they’re offshore and they can’t even track item. Said that service centre will get back in 24-48hrs. Useless. Never shopping with DJs online again!
Just went to buy a gift for my partner and I was done in less then 1 hour. Apart from the variety of things, I was asked about my taste and preference and then walla! I have a gift!
Staff at david jones parra are rude, arrogant and racist. I am Indian and i have experienced bad behaviour twice already and i have stopped goung there. I had gone there last year to buy Estee lauder foundation. I went to the kiosk and started looking at things. A lady approached me and i requested her for a shade match. The lady behaved like she was doing me a favour by helping me and was arrogant throughout. Her whole demeanour was like she was superior and me poor brown girl will not be able to afford this brand. No smile no friendliness not...hing.I was extremely polite with her so i do not know where her attitude was coming from. I felt so humiliated i left after trying it and went to Myers and bought the shade. I prefer to shop online from David jones now. I went to the same store again this year to return Michael kors shoes that i had purchased online, i was planning to buy them in a different colour. I was waiting for my turn in the queue and i noticed that the white lady at the return counter was friendly and kept smiling when talking to this white lady in front of me, and when my turn came her face and body language got arrogant. No smiles no friendliness. Really?? Do the ladies there think they are superior to us?? Operating a store in parra and being rude to immigrants?? I couldnt believe when this happened. Never going to go there again. Hate that store.
taken my money - incredibly bad service and support
Ordered two items online.
They sent the wrong items, I returned them at my own expense requesting the correct items.
They then cancelled my order and issued a refund of 50% of the original purchase price.
I have received no correspondence, I have had to chase them constantly. My original order was Jan 24th it's now March 5th. I'm down over $172 and empty-handed.
Disappointing online experience
Placed an order to order 2 dinner sets, Royal Doulton, which were part of a house warming present, and they sent one completely different set to the one I ordered. It is so disappointing that I had to go empty handed to my friend's house and explain that the goods were wrong. So embarrassing! It is not rocket science to check the order and 're check by perhaps a second person to avoid complaints and now the inconvenience of going to the store to correct this. This is why I order online to make life easier. I do a lot of online shopping and...have ordered things from interstate and overseas and have never had an issue. Any wonder these big companies are going under and losing customers. I will never order online from David Jones again. My daughter ordered a dinner set from Myer, much cheaper, and no issues. We paid $350 for these sets, ridiclous. Now it's the issue if they still have them in stock still :(
Poor service and sends faulty items
I recently purchased an Aje tshirt online for $190, which David Jones had sent me a faulty tshirt with a white spot on a black top and a tag that said 30% and no exchange or refund. I sent David Jones and email on Monday afternoon to let them know what has occurred As well as Facebook and I still haven’t had a response regarding the faulty product which was purchased at full price
Wrong size supplied
I ordered a pair of sandals and was sent the wrong size. I was asked to return them and pay the postage back and i asked that they send the correct sizing and refund my cost of returning the shoes. Assured they would. Four emails and three phone calls later now have a refund of the shoes but no refund of the postage and handling and also the cost of returning the incorrectly supplied shoes. Did not want a refund of shoes cost just wanted the shoes. Now told they are not in stock even tho website says they are!! Told to wait further while they a...ssess my request for refund of postage and handling. It as been 9 days since i first approached them with the issue. Poor resolution of issue and no acceptance that they had made the mistake. told to buy a different sandal. DJs i expected better service! WIll not shop there again!
Website Error Issue and Customer service
firstly I found there is an issue to browse items online, everytime when I browse a same item for more than 2-3 times or used store availabilty option, there would be a " Error" page shows which not alow me to continue, eventhough I tried to use different browser .
Secondaly, the Customer service team is not helpful at all, I have places several orders last week, but all has been canceled without any notice ; I rang the customer service to figure out the reason; different people gave different answers; the staff said it might be the finan...cial issue, and suggest me to contact the bank. I called my bank and there is no problem at all with my bank, finally they just left with me and said sorry we have no idea about it ; I tired to use diffent methond to place order, they tooked my money and then canceled my order and then no any further refund...... this is so terrible . there online order system is not good at all they said would contact me asap. but until now there is no answer ! This is the my worst shopping experience ever ; As a good customer with David Jones for more than 6 years, I am very disappointed at this stage .
- David Jones Online Store
- Verified customer
Item missing in online order. Still waiting ...Service? None.
I ordered 3 items from DJs online store. The parcel arrived with one item missing.
I rang customer service. Waited 20 mins for phone to be answered. She said it would be looked into. Next day she wanted me to look in the bubble wrap to see if the missing bottle was hiding somewhere in the box. Then she wanted photos of the box and it’s contents. They are still looking into it. No replacement item. No refund. (It was quite an expensive item). Looks as though I won’t have the item in time for the birthday they were for if I get the item at all. They say they want to be “upmarket”. Not with this attitude and lack of PR. I get much better service from Target and Myer. ‘Bye ‘bye DJs. You’ve lost a customer of 50 years.
David Jones repeated "ERROR" website issue
About 2-3 months ago I could not log onto the David Jones website. It continuously had an error message every time I attempted to log on or even view the website. I contacted customer service twice and they managed to fix the problem at their end. Some six weeks later the same problem has happened again.
Customer service told me this time to change my computer settings. I have had no issues with other retailer's websites. As a David Jones American Express cardholder, I guess this is when I just cut the card.
Such great service in Perth City
Thank you to the young man who assisted my husband who was looking for a polo shirt with a pocket (for his glasses). Not an easy feat. He went above and beyond for a $69.95 transaction. Many thanks.
Worst online shopping experience
My order was only delivered a month post order. When it arrived, one of the four items were missing and there was a receipt from a third party (Hermanns) that indicates there’s a refund, but the refund is no where to be seen on my original card of purchase.
Make you pay for an item they don’t have, then make you fight tooth and nail to get your refund for non-existent item!
I wanted a button up shirt in the next size at a Gold Coast DJ store. They didn’t have it, so then looked up what stores did have one (one in Victoria). However, rather than ringing the store, the sales lady suggested I order online and they would check all Aus stores and send it to my home. So we did.
The sales lady ordered my item for me (at the store), made me pay for it ($160) and said if there was any issues, just bring back the receipt and they’d refund my money.
So, I then received an email saying DJ online didn’t have my shirt and that...
Slow process in refunding to my Afterpay account
Took 10 days to process the refund into my Afterpay account. This is unlike other merchants that can do the refund immediately at cash registers. Had to call them multiple times to discuss this issue. No wonder why everyone prefer to shop at other retailers. Furthermore, I am still waiting for my refund until now.
Poor product and service
Boots advertised by popular brand were misrepresented in terms of quality and colour.
Had to pay for return which is against consumer rights but I went along with it as too worried about getting the full refund.
Will never buy another thing from them again!
Always trusted their brand but it’s now rubbish!
Bad customer experience
Shopping at David Jones was one of the worst experiences I've had. I was looking to buy shoes for my forthcoming wedding. When visiting one of David Jones stores, I found a very suitable pair of shoes, but, unfortunately, my size was unavailable. One of the shop assistants told me I could try going to other stores and printed a stock ticket that stated the availability of items at their Burwood, Macquarie, and Chatswood stores. When we reached Macquarie Center, they told us that the shoes had been sent back to the manufacturer (?). Then we call...ed customer service and wanted to inquire about the availability in other stores. We called 3 times and all of them were unsuccessful. During the first call, instead of transferring us to the shoe department, they just hung up. The second time, a girl on the line told us that it was not her department and instead of helping us out she just hung up saying "It is not the shoe department. Bye". When we arrived at Burwood, it turned out that they were also out of stock. We asked to provide us with an explanation for why this had happened, but they refused to help us. No one ever apologized for making us drive around for 2 hours and no one ever offered any alternatives.
Terrible customer service
I have experienced the worst online shopping experience with David Jones. I ordered a dryer 8 days ago no correspondence at all. I had to contact them in regards to my order. Today 8 days later after numerous phone calls I receive a email saying product not available for a month. I can’t complain about the service as there simply isn’t any. David Jones really shouldn’t do online sales.
Trying to call a store
I've had to call the Chatswood Chase store a couple of times over the last week and you have to talk to a "virtual assistant" After waiting over 5Mins and asking to be put through to Chatswood Chase they put me through to Chadstone, VIC.
The virtual assistant is currently putting me through to a receptionist - I've been on hold for 12mins and counting.
If department stores continue offering such poor service no wonder they are closing down and customers buy online from other sources.
- David Jones Online Store
- Verified customer
Month long debacle
Ordered a fan online, click and collect was unavailable, so I decided to to have it delivered.
Parcel got lost by AusPost, and when I notified DJs a little after a week from when I placed my order I was left in the lurch.
The said they’d contact AusPost and give them 3 days to action, it took over a week. When I called up I asked if my order would be honoured once AusPost had declared the package lost, they said “Yes if it is in stock”. Then another 1/2 a week later I get an email stating my order was refunded. I checked online, and there’s ...still stock, so I think it was plain laziness to not fulfil the order. Their refund email states how long it’ll take for a refund to process for bank debit, credit,Amex. No time is specified for evoucher refunds. Turns out when I called it’s 10 days! By this point it’s been a month since I purchased the product, and I had to wait another 10 days, unbelievable. I could see the fan that I wanted had restocked and was available for click and collect in my local DJs, and all the operator could do was confirm, yep it’s in stock. Couldn’t even hold a product for me when they couldn’t process a refund. Furious.
Rubbish virtual answering
I am writing to complain about the ridiculous virtual answering service David Jones have in place. ‘Liz’ the Virtual voice, doesn’t understand what you are saying - and then I was put on hold listening to the worst repetitive tune - I tried several times thinking it was a joke! Each time it took over 7 mins then 10 mins. All I wanted was to be transferred to a department! No one interrupted that shocking music to say you are in a queue or your call is important etc!!
Where is the personal touch that we have all loved and respected over the years of being very good customers of David Jones. This virtual rubbish is what will finally turn people away from DJ’s.
Questions & Answers
If I am a staff member . How doe I get my staff discount without going into the store
Hi David Jones Representatives,
I am guessing you are all busy on your phones, as we have been on hold for three hours.
Is anybody working at DJs?
How do u get any further with a purchase from when u view your bag? There is no payment button or check- out option. I'm just stuck with a bag of stuff but can't purchase it. Am I missing something or not doing something right. I am very tired. ? Oh I can't add the screenshot.
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