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Reviews

1.6

1,021 reviews
5
(102)
4
(32)
3
(27)
2
(96)
1
(764)
  • Product Quality
    2.4 (138)
  • Return Claim MadeYes (48) · No (181)
  • Shipping
    1.8 (74)
  • Customer Service
    2.0 (71)
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Anne

AnneSydney, NSW

Worst online shopping experience

published

Ordered multiple items. Two were completely wrong and I’ve had to return. Still waiting on the Afterpay refund! One item hasn’t even been sent, still waiting. Was on hold with customer service centre for over 30 minutes, they’re offshore and they can’t even track item. Said that service centre will get back in 24-48hrs. Useless. Never shopping with DJs online again!

Shipping
Return Claim MadeNo
Avil Chetty

Avil ChettySydney, NSW

  • 3 reviews

Customer Service

published

Just went to buy a gift for my partner and I was done in less then 1 hour. Apart from the variety of things, I was asked about my taste and preference and then walla! I have a gift!

Customer Service
Product Quality
Return Claim MadeNo
Store LocationChatswood
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Isha

IshaSydney, NSW

Awful service

published
Customer Service
Product Quality
Return Claim MadeNo
Store LocationParramatta NSW
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Peter

PeterSouthwest, VIC

taken my money - incredibly bad service and support

published

Ordered two items online.
They sent the wrong items, I returned them at my own expense requesting the correct items.
They then cancelled my order and issued a refund of 50% of the original purchase price.
I have received no correspondence, I have had to chase them constantly. My original order was Jan 24th it's now March 5th. I'm down over $172 and empty-handed.

Shipping
Return Claim MadeYes
Angela Aloi

Angela AloiVictoria

Disappointing online experience

published
Product Quality
Shipping
Alexandra A.

Alexandra A.South East Queensland, QLD

  • 2 reviews

Poor service and sends faulty items

published

I recently purchased an Aje tshirt online for $190, which David Jones had sent me a faulty tshirt with a white spot on a black top and a tag that said 30% and no exchange or refund. I sent David Jones and email on Monday afternoon to let them know what has occurred As well as Facebook and I still haven’t had a response regarding the faulty product which was purchased at full price

Product Quality
Frustrated

FrustratedMetropolitan Adelaide, SA

Wrong size supplied

published
Return Claim MadeYes
KKK

KKKGreater Melbourne (Metropolitan), VIC

Website Error Issue and Customer service

published
Return Claim MadeNo
Rebecca

RebeccaSydney

  • 14 reviews

Item missing in online order. Still waiting ...Service? None.

published

I ordered 3 items from DJs online store. The parcel arrived with one item missing.
I rang customer service. Waited 20 mins for phone to be answered. She said it would be looked into. Next day she wanted me to look in the bubble wrap to see if the missing bottle was hiding somewhere in the box. Then she wanted photos of the box and it’s contents. They are still looking into it. No replacement item. No refund. (It was quite an expensive item). Looks as though I won’t have the item in time for the birthday they were for if I get the item at all. They say they want to be “upmarket”. Not with this attitude and lack of PR. I get much better service from Target and Myer. ‘Bye ‘bye DJs. You’ve lost a customer of 50 years.

Return Claim MadeNo
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Alison333

Alison333

  • 4 reviews

David Jones repeated "ERROR" website issue

published

About 2-3 months ago I could not log onto the David Jones website. It continuously had an error message every time I attempted to log on or even view the website. I contacted customer service twice and they managed to fix the problem at their end. Some six weeks later the same problem has happened again.
Customer service told me this time to change my computer settings. I have had no issues with other retailer's websites. As a David Jones American Express cardholder, I guess this is when I just cut the card.

Product Quality
Return Claim MadeNo
Donna Gaynor

Donna GaynorPerth, WA

Such great service in Perth City

published

Thank you to the young man who assisted my husband who was looking for a polo shirt with a pocket (for his glasses). Not an easy feat. He went above and beyond for a $69.95 transaction. Many thanks.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationPerth City
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CNg

CNgGreater Melbourne (Metropolitan), VIC

Worst online shopping experience

published

My order was only delivered a month post order. When it arrived, one of the four items were missing and there was a receipt from a third party (Hermanns) that indicates there’s a refund, but the refund is no where to be seen on my original card of purchase.

Shipping
Return Claim MadeNo

Make you pay for an item they don’t have, then make you fight tooth and nail to get your refund for non-existent item!

published
Return Claim MadeNo

Slow process in refunding to my Afterpay account

published

Took 10 days to process the refund into my Afterpay account. This is unlike other merchants that can do the refund immediately at cash registers. Had to call them multiple times to discuss this issue. No wonder why everyone prefer to shop at other retailers. Furthermore, I am still waiting for my refund until now.

Customer Service
Product Quality
Return Claim MadeYes
Store LocationMacquarie Centre
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Disgusted

Disgusted

  • 2 reviews

Poor product and service

published

Boots advertised by popular brand were misrepresented in terms of quality and colour.
Had to pay for return which is against consumer rights but I went along with it as too worried about getting the full refund.
Will never buy another thing from them again!
Always trusted their brand but it’s now rubbish!

Product Quality
Shipping
Return Claim MadeYes
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Bogdan M.

Bogdan M.Sydney, NSW

Bad customer experience

published
Customer Service
Return Claim MadeNo
Store LocationParramatta, Burwood, Macquarie Center

Terrible customer service

published

I have experienced the worst online shopping experience with David Jones. I ordered a dryer 8 days ago no correspondence at all. I had to contact them in regards to my order. Today 8 days later after numerous phone calls I receive a email saying product not available for a month. I can’t complain about the service as there simply isn’t any. David Jones really shouldn’t do online sales.

Return Claim MadeNo
Chris

ChrisHunter Region, NSW

Trying to call a store

published

I've had to call the Chatswood Chase store a couple of times over the last week and you have to talk to a "virtual assistant" After waiting over 5Mins and asking to be put through to Chatswood Chase they put me through to Chadstone, VIC.

The virtual assistant is currently putting me through to a receptionist - I've been on hold for 12mins and counting.

If department stores continue offering such poor service no wonder they are closing down and customers buy online from other sources.

Customer Service
Product Quality
Return Claim MadeNo

Month long debacle

published
Kaye

KayeGreater Melbourne (Inner), VIC

  • 2 reviews

Rubbish virtual answering

published

I am writing to complain about the ridiculous virtual answering service David Jones have in place. ‘Liz’ the Virtual voice, doesn’t understand what you are saying - and then I was put on hold listening to the worst repetitive tune - I tried several times thinking it was a joke! Each time it took over 7 mins then 10 mins. All I wanted was to be transferred to a department! No one interrupted that shocking music to say you are in a queue or your call is important etc!!
Where is the personal touch that we have all loved and respected over the years of being very good customers of David Jones. This virtual rubbish is what will finally turn people away from DJ’s.

Return Claim MadeNo
Store LocationAll David Jones
Page 2 of 52
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Questions & Answers

jikodos

jikodosasked

David Jones Online Store

If I am a staff member . How doe I get my staff discount without going into the store

No answers
Pmiki

Pmikiasked

David Jones

Hi David Jones Representatives,

I am guessing you are all busy on your phones, as we have been on hold for three hours.

Is anybody working at DJs?

2 answers
Fired Up
Fired Up

Yep very busy closing stores

Kim D.
Kim D.

Called out about why my order was not dispatched 2 weeks ago and gave me a claim number, 2 weeks after order still progress. I have inform them that I want a refund, and they said they will email a resolution team and should get in to contact with me soon. Still no response.

CaleWale

CaleWaleasked

David Jones Online Store

How do u get any further with a purchase from when u view your bag? There is no payment button or check- out option. I'm just stuck with a bag of stuff but can't purchase it. Am I missing something or not doing something right. I am very tired. ? Oh I can't add the screenshot.

2 answers
Cheesed Off
Cheesed Off

Are you ordering on a mobile device? I sometimes get this when I use my iPad mini. If you turn the screen so it is landscape instead of portrait then you will hopefully see the checkout button. If this doesnt work you may have to call them.

Fired Up
Fired Up

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