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Deals.com.au

Deals.com.au Questions & Answers (page 2 of 2)

3.6 from 318 reviews

24 questions from our users

Not happy Jan

Not happy Janasked

Catherine this happened to me too! What was your outcome please?

1 answer
Mary Stratford
Mary Stratford

After about one week from contacting the Deals customer service person, they informed me that the company from whom the product was coming from, had NOT as yet replied to their requests regarding the delivery of my item. So Deals.com.au credited the amount to my Deals account. Hope this information helps, Regards Mary

lee.thompson.3781

lee.thompson.3781asked

Could someone explain to me why I have No Credit on My Account when I was told I would have after cancelling a Holiday?? I have the email to proove this.

2 answers
Deals.com.au
Deals S.Deals.com.au

Hi Lee

Thanks for your question.

My apologies - have you emailed our Support Team about this? Because I don't have any of your details here on ieatwords - I can't investigate your account to find out the answer to your question. Please email [email protected] with the following subject line:

ATTN:Dave REF:PRlee.thompson

...and I can identify what the problem is for you.

Kind Regards

Dave.

Deals.com.au
Deals S.Deals.com.au

Hi Lee

Further to my last response here - there was a typo in there regarding the email address! Please note that Cudo.com.au and Deals.com.au are actually owned by the same parent company (Aussie Commerce). To clarify:

Whilst you can actually still email [email protected] and someone will still be able to help you with your Deals.com.au problem - the Deals.com.au support email address is: [email protected] Please feel free to email [email protected] about this issue.

Either way - as long as the subject line is:

ATTN:Dave REF:PRlee.thompson

...your enquiry should still land in my inbox and I will get back to you with a response as soon as possible!

Kind Regards

Dave.

Wanderer

Wandererasked

Hi everyone! Does anyone know the contact number of deals.com? Preferably a mobile or phone number. Thank you heaps!

2 answers
Shirley J
Shirley J

There isnt one.

Irene Arthurson
Irene Arthurson

Hi,
Their phone number is 1300 980 739, every time I rung it was the same ladies voice who answered but she called herself a different name each time. Last name was Sam.
Irene Arthurson

DONT buy a holiday deal

DONT buy a holiday deal asked

Who is keen to take DEAL.COM.AU to fair trading? lets do it

4 answers
waltzing Matilda
waltzing Matilda

After we bought our hotel voucher we found there is a $100/night surcharge for 4 months of the year! This information was not in the large advertisment but at the very bottom of the main ad in tiny letters was to go online for further terms and conditions. According to ACCC this information or disclaimer must be in large print in the main body of the ad. We bought our voucher over the phone and were never told there were surcharges or additional terms and conditions. It was not until after we paid that we discovered this on the voucher we received by email.We immediately phoned Deals and were assured they would honor the printed newspaper advertisment and even sent this in an email to us. However now that we want to make a booking they deny this and want the $100/night surcharge. This is "bait and switch" advertising and certainly does not meet the standards set out by the ACCC (Australian Competition and Consumer Commission) in their booklet "Pricing Manual for the Travel Industry".

Shirley J
Shirley J

Am about to contact Office of Fair Trading myself.

Deals.com have now rectified my issue, and I was able to pass on the voucher to my sister who used it and had a wonderful holiday in Phuket. Perhaps warn them of your intentions and I am sure they will be helpful. Good luck

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