I didn't read the actual delivery time so I emailed Deals and I very polite message came back to me letting me know the estimated time and if I hadn't received it by then who to contact. It was a very pleasant message and I'm happily waiting for my delivery

I've used Deals quite a lot and have found them very good value. My one suggestion would be to be able to contact by phone when any problem arises although I realize this can be done via email - it's just that I find phoning more accessible

Each time we've rung them we've been out on hold so long we've had to hang up and they don't answer their emails- although they state a 72 Hour response- that's 3 days to respond to an email- which never happens anyway.
We've waited three weeks for chairs that were supposedly in stock.
Don't use this website or company for anything and the positive review MUST Ave rubbish because our experience has consistently been terrible!!!

I had an issue with a company closing down after purchasing a voucher from Deals.Com, not blaming them at all.

I decided to email help desk without expecting much. However, I was amazed at the efficiency this issue was resolved by Annabel to my utmost satisfaction, customer for life now. Well done.

I bought 3 items 2 months ago. and only one of them I have received. and sent enquiry twice but no response yet. its more than a week. so no help when you needed and there is no contact number.

I have bought a number of items from Deals over the years and have rarely had any problems. Recently, there have been problems with availability of one item and delayed delivery of another. On both occasions my requests for assistance from the Support Team have been answered promptly and the problems resolved satisfactorily and within 24 hours. I have complimented the team on their courtesy and efficiency.

bad service product not arrived till 2 months, when received was damage, rubbish site very unreliable
.................... ordered omo and wella shampoo

Purchased dinner voucher very easy to make a booking without needing an actual voucher.
Great idea not needing to print out vouchers.

I ordered 8 Electric Tooth Brush Heads on 15 April 2017, that over 5 weeks ago.
To date I have not received them, I have written 3 emails with not one answer.
I have sent an email from my PayPal account to their support team, advising if I don't hear from them in 24 hours, I will be placing a case through the resolutions dept of PayPal.
Deals.com you know how to take the orders, you know how to advertise, what about customer service and fulfilling orders.
As previously noted above, if I do not hear from Deals.com.au in the next 24 hours I will be requesting a refund.
Very disappointing Deals.com.au, I hope a lot of people read this complaint so they realise what kind of service you do not have.

Ordered luxury skincare products on the website as thought that it was a great deal. Ordered 3, one for myself, my mother and my mother in law. Recieved an email to verify identity - which is a great security measure. Then receieved email over a month after sale close to say items wouldn't be fulfilled in the advertised time frame - fine. Recieved an email today (2 weeks after the 1 month email) saying that items couldn't be fulfilled and got a refund.
I would suggest that deals.com.au deal with their suppliers properly to make sure you can fulfil orders, its called a cap to limit sales.
Will not be ordering on this website again or recommending to anyone.

I bought this luxury skin care product from them. I didn't receive in time and tried to contact several times. Finally, it had been arrived by post three weeks later than their advertisement. Unfortunately, the product is just a fake. I compared my original which I bought from Westfield and I should consider before I bought it I have never been that discount price even though I'm a SK-II member. It's a good lesson to learn for online buying in the future. Eventually, what I get what I paid. No wonder

I bought an item that did not arrive. I contacted deals customer service requesting a refund and my request was actioned quickly to my complete satisfaction. The service I received was prompt and efficient and therefore I am happy to purchase again from the website.

The Iphone arruved. Thank you.Aware now thst Deals.com request ID to protect against fraud . By email the staff were responsive and did answer quite quickly.

What a wonderful product! A great solution to shoe storage - keeping shoes organised, dust free and a clear view through the transparent cover.

I purchased a product from www.deals.com.au and still haven't received an item. I have parcel number & invoice number from them and tried to contact them few times but response from them. My purchase date was 09/04/2017 and sale end date was 17/04/2017. Estimated delivery time was 23/04 to 30/04. I am still waiting for product. What is the best way to contact them? If I don't hear from them by this Friday (05/05/17), I will contact fair trading and ask for their help. Product cost was $89.

I had a problem connecting to a site to redeem a purchased Deal.
The support service was prompt and maintained contact with me until the service provider did respond to my pre purchased Deal.

I bought a voucher, went to redeem it, but it seems that the voucher is not recorded in Groupon database. Paid $500 and can't contact them for explanation. All email addresses are fake, no phone number. Definitely this goes to Online fraud and Ombudsman

Purchased through paypal but unable to attend tomorrow as voucher not received and unable to contact deals to find out why i have not received it.

Thank you so much to your Staff who helped me with ordering a replacement product to replace the Nova Keeper Set which wasn't received. I was able to choose a replacement necklace myself which was received last Friday & looks absolutely lovely. I noticed that there is also a Bracelet to match too, so next time they are offering this jewellery, I will be purchasing the Bracelet as well. Many thanks and best wishes to the staff at Deals who assisted me in this matter.