Deals.com.au is offering $10 store credit to their customers to encourage them to write a positive or negative review. It is possible that reviews were written by customers who received such a reward.
Reviewer Photos & Videos
Hopeless!!! Don't use this company.
Each time we've rung them we've been out on hold so long we've had to hang up and they don't answer their emails- although they state a 72 Hour response- that's 3 days to respond to an email- which never happens anyway.
We've waited three weeks for chairs that were supposedly in stock.
Don't use this website or company for anything and the positive review MUST Ave rubbish because our experience has consistently been terrible!!!
Amazing response from Annabel
I had an issue with a company closing down after purchasing a voucher from Deals.Com, not blaming them at all.
I decided to email help desk without expecting much. However, I was amazed at the efficiency this issue was resolved by Annabel to my utmost satisfaction, customer for life now. Well done.
Excellent support service from Deals.com.au
I have bought a number of items from Deals over the years and have rarely had any problems. Recently, there have been problems with availability of one item and delayed delivery of another. On both occasions my requests for assistance from the Support Team have been answered promptly and the problems resolved satisfactorily and within 24 hours. I have complimented the team on their courtesy and efficiency.
8 Electric Tooth Brush Heads
I ordered 8 Electric Tooth Brush Heads on 15 April 2017, that over 5 weeks ago.
To date I have not received them, I have written 3 emails with not one answer.
I have sent an email from my PayPal account to their support team, advising if I don't hear from them in 24 hours, I will be placing a case through the resolutions dept of PayPal.
Deals.com you know how to take the orders, you know how to advertise, what about customer service and fulfilling orders.
As previously noted above, if I do not hear from Deals.com.au in the next 24 hours I will be requesting a refund.
Very disappointing Deals.com.au, I hope a lot of people read this complaint so they realise what kind of service you do not have.
You might be dissapointed.
Ordered luxury skincare products on the website as thought that it was a great deal. Ordered 3, one for myself, my mother and my mother in law. Recieved an email to verify identity - which is a great security measure. Then receieved email over a month after sale close to say items wouldn't be fulfilled in the advertised time frame - fine. Recieved an email today (2 weeks after the 1 month email) saying that items couldn't be fulfilled and got a refund.
I would suggest that deals.com.au deal with their suppliers properly to make sure you can fulfil orders, its called a cap to limit sales.
Will not be ordering on this website again or recommending to anyone.
SK-II R.N.A cream
I bought this luxury skin care product from them. I didn't receive in time and tried to contact several times. Finally, it had been arrived by post three weeks later than their advertisement. Unfortunately, the product is just a fake. I compared my original which I bought from Westfield and I should consider before I bought it I have never been that discount price even though I'm a SK-II member. It's a good lesson to learn for online buying in the future. Eventually, what I get what I paid. No wonder
Deals Customer Service.
I bought an item that did not arrive. I contacted deals customer service requesting a refund and my request was actioned quickly to my complete satisfaction. The service I received was prompt and efficient and therefore I am happy to purchase again from the website.
Item Not Received
I purchased a product from www.deals.com.au and still haven't received an item. I have parcel number & invoice number from them and tried to contact them few times but response from them. My purchase date was 09/04/2017 and sale end date was 17/04/2017. Estimated delivery time was 23/04 to 30/04. I am still waiting for product. What is the best way to contact them? If I don't hear from them by this Friday (05/05/17), I will contact fair trading and ask for their help. Product cost was $89.
Can't contact them, the voucher sold by this company actually doesn't exist
I bought a voucher, went to redeem it, but it seems that the voucher is not recorded in Groupon database. Paid $500 and can't contact them for explanation. All email addresses are fake, no phone number. Definitely this goes to Online fraud and Ombudsman
Unable to contact by phone
I purchased an iphone on line. When I purchased I was not given any information that further identification would be required. I suddenly received an email that I needed to provide immediately a photocopy of front and back of my licence. I asked why and was advised for Online Fraud. I was reluctant to provide this as I did not want to give my personal details. I then tried to find a phone number and could not contact anyone to ask if this was correct procedure. Once I provided my licence I was asked immediately for a utility bill and my medica...re card. I don't have either. I feel like I was not asked at the beginning and then I was threatened if I did not respond immediately that I would have my purchase cancelled and refunded. I just wanted to talk to someone to see if I was giving my personal details including licence number, date of birth, to a website. I then contacted by email the Chief Operating Officer and it was again answered by [name removed] or [name removed] who has answered every email so the Chief Operating Officer email is also the deals.com support person and the Chief Operating Officer. I am extremely concerned I have unwillingly given my details to some unknown persons. May 2nd, 2017 Update: Goods did not arrive. No one contacted me Ordered an Iphone 5s. Did not arrive. Have not received a response. No number to call on. Deals INSISTED on me giving a live copy of my licence and threatened cancellation of my delivery if I did not provide a copy immediately. Now phone has not arrived. NOONE will call me back and they have all my identity details.
Loved Golden Hadley Necklace !
Thank you so much to your Staff who helped me with ordering a replacement product to replace the Nova Keeper Set which wasn't received. I was able to choose a replacement necklace myself which was received last Friday & looks absolutely lovely. I noticed that there is also a Bracelet to match too, so next time they are offering this jewellery, I will be purchasing the Bracelet as well. Many thanks and best wishes to the staff at Deals who assisted me in this matter.
Questions & Answers
I am trying to redeem but it won’t let me do it it keeps sending me to purchase another one for 24.99 pounds subsequently I have purchased more so I want those cancelled and to redeem the original one. This is rediculous try making it simpler. Thank-u Carmel McCawley.
We are sincerely sorry to hear that you are unable to complete your voucher redemption as it keeps re routing you to a different site. We will certainly be reviewing this further for you in order to provide you the best fit resolution.
Please check your inbox for our private message asking for your voucher details to assist you urgently.
We look forward to hearing back from you soon and may you have a lovely day!
Discount code wont apply NOVCR10, meets fine print, dinner is $59, expires 17/11, today is 16th.
Thank you for reaching out.
Kindly check your inbox for our PM to assist you further with the promo code.
Have a nice day!
Hi I have a Deals dining voucher code 3ND2TC7K for Montania Café 97560022 expiring on 11 March. I tried several times to book online then phoned the café. They say all dates are booked out and I need to contact Deals to give the café permission to extend the expiry date. Can you please help. Jenny R
We are sorry to hear that you are having trouble booking your voucher.
We will be able to assist you with your booking.
A member of our team will be contacting you via email to help you complete your booking.
Have a great afternoon.
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