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Reviewer Photos & Videos
Couldn’t ask for better! Amazing service and amazing product - Prospect.
The Prospect Decorug store had provided me with amazing service. They were quick, clear and patient in exploring all viable options with me. Couldn’t recommend a better store for rugs.
Excellent customer service by Alex in Decora Prospect store
Went to purchase a rug for the living area in prospect Decorug store. The service we have received from Alex was extra ordinary. He knew the product well and explained clearly. He was showing everything for us to choose the best matching rug for our living area. He was also quick to respond, polite and very professional. We were also able to get it for a good price compare to other places. More variety and sizes available. I will definitely recommend Alex to my relatives and friends.
Carpet and Wooden Flooring
Les exceeded our expectations in Marsden Park outlet we walked in and didn't buy any products and he being so nice we returned back to Deco rug after a week to make a purchase. He was very helpful and went above and beyond for us. The process was made so easy with the carpet and flooring installation. Mike came in to install the flooring he did an excellent job. I was amazed with his skills. Jason who did the carpet install did an amazing job as well.
Very friendly guys looking forward to do another project in the near future. Not certain why people exaggerate with bad reviews i believe if you be nice and patience deco rug will certainly resolve your issue. They is always a better way to resolve any dispute.
Thank you Deco Rug
High quality flooring - looks great
Had a great experience with the team at Auburn. We had a customer contact allocated to us from the head office who helpfully coordinated our work and kept us informed. Most importantly for us our oak engineered flooring looks stunning and has changed the entire look of our property. Thanks guys
Ryans installation of Hybrid Flooring!!!!!!
Ryan & his worker Nathan has blown me away!!!! with there explanation of the job,to there unreal attention to detail
My experience previous with flooring was not that great but having them come into my home was very comforting
They arrived on time everyday with the great mannerism and work drive
Ryan came into my home and straight away discussed the procedure and plan of attack.
They stuck to there word and put down a floor better then expected.Highly recommend Ryan and his team from DecoRug
Alex from the Blacktown store was very in detail with his explanation,highly recommend talking to him
This company is literally the worst company I have ever bought something from. The customer service was atrocious and the way they have dealt with me has been absolutely disgusting. 1 year ago I had floorboards and carpets installed. That definitely was an extremely painful process as the company took 3 months to come and install it, I would've thought after that terrible experience and complaining future problems would not arise. I clearly thought wrong. Almost 2 months ago I called the company to tell them that my floorboards were lifting,...2 weeks later they sent someone out to inspect it and the guy told my partner that he would be in contact with us in a week. He also mentioned that "floor boards lift sometimes when there is gas trapped underneath, someone will come and release it." Well of course as expected, 1 month later till no follow up call as to what was happening. I called them and surprisingly the woman I spoke to at the South Morang store was actually lovely and was trying to be as helpful as possible, I told her my problem and asked her if she could ask the manager to call me as I have been waiting a month for a call. After calling the store another 2 times I was finally able to talk to [name removed]. I am not sure how she got into the position she's in as her customer service was the worst thing I have ever come across. She called me saying "Someone came over last week and inspected your floors and your warranty has been voided because you refused to get the levelling when the floors were installed" I told her that someone had actually come out a month ago not a week ago and her response to that was "Are you really going to make a problem over that, get passed it" when I told her that I was surest what she was talking about since we didn't refuse anything she was quite condescending in saying "I told your mother" Now this phone call was much longer and I was actually forced to listen to [name removed] raise her voice at me and tell me that no one was coming to fix these floors unless I paid. They have no evidence of me "refusing" the levelling as it didn't happen (I also had other contractors in the house that can vouch for this) and you'd think if I was going to refuse something that would void a warranty I would have to sign something? Well the next day I called their head office 3 times and each of those times they told me that the project manager would call me back. That didn't happen. It has been almost 2 weeks now since I have sent their head office and email and no one has responded, no one has called. Its quite disgusting as my mum had saved for years to get these floors done and all this company has done is put us through shit. Absolute joke. Im am forced to go through Consumers Affairs hoping that one day my floors will be fixed. Do yourself a favour and stay away.
installation of hybrid flooring
Yasin and colleague did a great job on our flooring. it looks amazing. Yasin was informative and helpful the whole way through. he was very respectful and both worked hard to get the job done and did a great job. Highly recommend the service from decorum from sale to installation.
Excellent service in installing our window fittings!
We went to their Auburn store and Kevin provided us with excellent service end to end. He explained well the differences on products and scheduled us for a site visit right away. Very professional, arrived on time and well explained the products. Installation process was great too! Eric (installer) was very professional and knows what he's doing. Will definitely recommend Deco Rug for your windows fittings (we had plantation shutters, blinds, and veri shades installed). Shopped around, they gave us the best deal for what we need!
Installer of floating floors - Gerard
Shop experience was very pleasant & efficient. Install time was perfect. I was Most impressed with the installation of my floating floors. Gerard was punctual, informative & did a fantastic job. Highly recommend!
- Physical store
- Verified customer
Great customer service and installation!
Akmal from Deco Rug Auburn was informative and made our decision making easy. Lines of communication were open throughout the whole process of purchase to installation. Yasin is a master tradesman. His work was faultless and his work ethic outstanding. I highly recommend Yasin for any flooring installation.
Excellent service from Decorug West Gosford with flexible timing to schedule with other trades.
Ryan provided meticulous installation and communication regarding interface with kitchen and bathroom edging. Overall an outstanding job.
Hybrid Flooring Installation
Just wanted to thank the team from Belrose store for a no fuss, no stress experience. Ryan was very thorough, helpful and responsive to our request. We had Gerard installed our hybrid flooring and we were very happy with the quality of his work, great customer service skills and nothing is difficult even in some tricky areas! The transformation of the space was amazing and it feels like we live in a new home! Thank you Gerard!
Ian and Salam
The sale rep at the store was very helpful the product was a good price and quality. The installers ian and salam were awesome they worked quickly were friendly and did an amazing job
Ian and Sala, superb.
Ian and Salam arrived on time, were really friendly and easygoing. They helped me moving out the old carpet. The laod the new carpet which looks amazing! Much thanks Ian and Salam. Of course Talin for being highly efficient, he is a thorough gentleman.
Decorug, wonder workers!
On top a great experiance with Ian and Salam the installers, we can't look past the extra miles taken by Talin in the office who was very courteous and helpful when he went above and beyond in assisting and changing our arrangements for installation!! Thank you guys. Excellent service!
Ian and Salam did an excellent job.
Ian and Salam arrived on time and made a wonderful impression from arrival through completion of the job. They are very neat and meticulous
I am absolutely impressed. Ian and Salam come highly recommended. David Catlin you were very professional and helpful. Thanks guys!
Bad Experience with Deco Rug
We hired Decorug (Job #385192) to Install Laminate floorboards in our house, 1 Acer Court, Cherrybrook 2126. Unfortunately I must report you the unpleasant events we had to encounter during the process.
We paid the 30% deposit through the Auburn Supercentre store through our contact salesperson Leon in December 2022. We were promised that the job will be done on the 30th and 31st January. So Leon asked us to pay the full amount by the 5th of January.
The first team came on 31st January only to finish the lounge area and our three bedroom. I un...derstand due to a leakage in floorboards found in front of bathrooms in the corridor and in the master bedroom of (12sqm), installation was postponed until we got the floor fixed. We fixed the floor within two days by hiring a carpenter and informed Talin Thompson from Decorug head office. Talin promised us that he will get the contractors back, but never called us again for days. We had to then call him constantly and follow up on what was happening. After few weeks with us constantly calling Talin at the head office he finally sent some contractor. The second person who came to finish the job spoke in utterly unprofessional manner at once saying “ what’s wrong with these people” when I asked him for a discount on levelling the floor. His raised his tone, rolling his eyes every time I asked him something related to the job. He promised us that he will come and finish the job the week after but never turned up. During this period, which was 2 months after we had paid the full amount the floors were not completed. All removed floor skirting were left on the floor with sharp nails attached. Those skirtings were not put away safety when the first team left. This lead to one of my children stepping on a nail that required medical attention. We had to cancel important family events because the house was in a big mess. Again after calling Talin, he promised to send another crew to fix the 12sqm of flooring left. This crew arrived on a Sunday with us cancelling all our plans and staying home. These guys had no idea what to do. They were briefed that the whole house need to be stripped of the carpet, which has already being done by then. They came and told us that floor does not need to be levelled. They did not bring the floor boards either to finish the job. Again that day was a waste of time as well. Again after myself calling Talin to ask to finish the job, he again promised to send a crew. This time he ask for an extra payment of $501 to finish the job by saying that it was our fault that some of the floor boards are leaking and he had to get a new crew for the job. Basically he blackmailed us saying that if an additional $501 was not paid, he would not send a crew and that we had to do hire someone to do the job ourselves, after we had paid the full amount in the original quote. We had no choice and decided to pay the $501 extra to get the job done. Once we paid the he promised us to send a crew but they never came on the day that was promised. After again constantly calling Talin, a fourth crew was promised to come on the 17th March. This was almost 3 months after we paid a 30% deposit in December 2022.
We are extremely please with decorug flooring. Fantastic experience from start to finish. Sydney boys was amazing to work with, professional and respectful. Your installation team was top notch. We love our new laminated floors.
The reviewer stated that an incentive was offered for this review
Yasin is the best
We had Yasin lay our floor board for us nothing was to much trouble he made sure we where happy with everything before he left us ...
Thank you so much
The reviewer stated that an incentive was offered for this review
Installation of floating floor
Gerard was excellent with installing the product and was able to solve any problems that came up throughout the job. He has a thorough knowledge of the product and left the job clean.
Questions & Answers
Decorug wants $4,200.00 up front before doing the flooring job. Is this legal?
We were told we had to pay before the job.We did pay as asked but in their paperwork I did find a final payment form.This form has a customer declaration on it,to be signed on work completion. I presume this would be the correct time to pay outstanding balances.
I would suggest you don't pay anything other than a deposit until the work is completed and you are 100% happy with the work. otherwise if they mess it up like they did mine you will find it very hard to get corrected or compensated. Personally with hind sight.. I would suggest avoiding this company all together and going to another more reputable business
hi please could someone contact me from head office regards malcolm sriven? [number removed]
Deco R.Deco Rug
Could you please provide contact details otherwise you may call our customer relation manager Melisa on 02 9681 9152.
Thanks DecoRug Team
Hi im trying to activate the $100 discount code (100VOUCHER) on offer. But its not working. Please help.
Deco R.Deco Rug
Not sure which discount code this is exactly.
Could you please contact administration at Head Office on 02 9681 9119, so we can sort it out for you
Thanks DecoRug Team
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