Was really happy with the Penrith sales team. Eric whom installed my shutters was very friendly, on time, professional, quick and very nice ..Extremely happy with the end result.
Thankyou Eric.

I went through Decorug Liverpool and purchased Godfrey Hirst hybrid flooring. Gerard did an absolutely fantastic job on the installation. The flooring has come up brilliantly, I couldn’t be happier. He’s very professional and pleasant and took the time to explain what he was doing. Would definitely recommend him

We had wanted carpets installed and booked an appointment for floor measurements at Caringbah Home.

However on the day of the appointment, the salesperson simply did not turn up. We tried to call the store, as it was after 5pm, no one answer the call. Even the next day, no phone calls to follow up or explain why they missed the appointment.

It is regrettable that our trust for the brand name has been shaken, and are looking to cut any potential losses even before we start.

Our floors were recently installed by Ryan and Ghamzah who did an exceptional job. The care and attention to detail surpassed my expectations. On time, professional, kept me updated and explained what they were doing and why. Couldn’t have hoped for a better result (see attached). Would highly recommend requesting their services!

DecoRug themselves were woeful. Only went with them because of sale price on flooring.

Nick J & Dominic at Homebush store were great- kept us informed of delivery date and even came out on a Saturday to measure up. They helped us select a great colour floorboard & we receive lots of compliments on it (a type of medium grey). Ryan from HRTimber flooring did installation; very professional & timely. We’d definitely recommend Decorug. Excellent service, fair price, transparent & professional.

I went to the decorug store at aspley and i was greated by very plesent staff who helped me with what i was looking for. Unfortunately i wasnt able to make a decision that day. After spending not even 20 minutes in the store i had to get out as there was no air conditioning and it was so hot. For a store full of rugs and not very good air flow youd think there would be some kind of cooling. After spending less then 20 minutes i couldnt think clearley and wasnt able to make a decision. If i couldn't spend 20minutes in there.I hate to think what the staff have to deal with everyday.

I chose a German made laminate floor (Krono) at the Caringbah store.
After I had paid the deposit, there was almost zero customer service. I had to ring, chase up and hound to make any progress on my order.
Contact with head office was not much better, no one had contacted me I had to keep ringing and was getting nowhere.

I was ready to cancel my order when my details were finally given to my amazing Project Manager Mark!
Mark came out and was so reassuring and made the rest of the process a breeze. His chosen installers Naz and Sri were fantastic and I am so happy with the floors and the installation process.
I cannot speak highly enough of the installation team. Thank you.