Reviewer Photos & Videos
Tony
- 2 reviews
The worst delivery / customer service I have experienced. Please do not use this service
You are unable to contact the driver. Food that us estimated to take 15-25 minutes arrives over an hour later, cold and pointless. Customer service offers no help. Do not use these guys, you will be disappointed
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RuthgGreater Melbourne (Inner), VIC
- 6 reviews
- Verified customer
Don’t order with Deliveroo
I ordered with Deliveroo, my order was cancelled but they took my money and told me it would take a couple of days to get money back. So no food and no money! I will stick to uber eats as I have never had a problem with them.
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KevinMetropolitan Adelaide, SA
Used once - NEVER AGAIN
Placed order online - their system was able to take my money (Visa) and email me a receipt and order number. When the food never arrived, I rang the restaurant to discover they had never received the order from Deliveroo. When I rang Deliveroo, they told me that the order had "failed" and that I would receive a refund within 72 hours! This is the first and only time I will ever use this appalling service!
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ElleSydney, NSW
Order just got cancelled
After waiting for more than 30 minutes, i got a message that the rider is on his/her way to get my order. Then it just got cancelled. Rider said that the restaurant is already closed. Chat support’s story was different saying Foodt3pp wasn’t able to accommodate my order as they’ve been tending to a lot of orders already. Now i understand that can happen, but waiting for more than half an hour thinking you’ll receive your food is unacceptable. Clearly, there’s no process in place to respect customers’ time.
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SuluGreater Melbourne (Metropolitan), VIC
Do NOT use Dileveroo
Waited 1hr30min for my Order. Contacted the restaurant and my order was done in 45min & wait for at least 45min waiting for a dileveroo driver. Ridiculous! I will not be using Deliveroo ever again. Unhappy customer
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Suika
- 2 reviews
Never again!
Second time I ordered using Deliveroo, one meal was not included. Tried to contact driver unsuccessfully to have it delivered. No apology- just received the credit on my account, which meant I had to use them again.
My next order was placed so that I could use up the credit. Placed it approx 5pm for a 6pm delivery. Just received a message saying still allocating a driver and it won’t be until 7:35. I’ll definitely be deleting this app and going back to Uber!
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Wish I'd read these reviews before using Deliveroo.
Did online order. Sushi train menu was limited (not the normal menu) and overpriced. Anyway, it was a birthday so we went ahead with the order. 25 minutes after the order was due to be delivered I thought I better check. I had received a receipt indicated the delivery time and all the order details. Though the online chat customer service I discovered that the order hadn't gone through! Why then send me a receipt and a delivery time!!!!! Called Sushi Train directly and ordered the same food - and saved $20. We'll go collect it ourselves!
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Terrible service
Order was cold, the guy ignored the simple delivery instructions, had a bit of an attitude, didn't follow Covid-19 distancing rules, and the whole thing was delivered in an UberEats bag so maybe they just switched jobs. The chat support since has been terrible - the first one promised a refund, the next 4 times I asked over a period of weeks they all promised someone would contact me - still hasn't happened. They just fob you off with 'I have now escalated the case' - doesn't mean anything. What a joke of a company. The food was awful too (Freddy's Pizza, Prahran, Melbourne) but guess that's not Deliveroo's fault, although their rating for the restaurant was pretty high (4+)
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JenaeSouth East Queensland, QLD
DO NOT USE DELIVEROO
I ordered through deliveroo a week or so ago and watched the order being tracked through the app. The driver drove straight past my house and did not deliver the food, tried to call the driver and number wouldnt connect. The app then said it had been delivered so i couldnt track the driver - no food. Spoke to someone on live chat - no response. Ended up calling and speaking to someone who said someone from customer service would call me back and give me a refund - still waiting for the phone call!! DO NOT USE DELIVEROO.
Worst service ever.
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Catherine L.Greater Melbourne (Outer), VIC
Disgusting
This was the worst service I have ever had from a delivery driver. I asked for my meal to be left at my front door and to ring the bell. The driver never rang bell and food was left on the front step in the rain. Good thing I heard his car. Food was cold, the bad was torn open, the drink was spilled. I had used them for quite a while but after this service, I deleted my account with them and will never go back. I would not ever recommend them to anyone ever. Just terrible. I went to make a complaint via live chat, and all it did was take me to done and asked me what I thought about the customer service...Hello! There was none. I didn't want to give any stars at all...more like thumbs down big time.
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cassy1975AU
- 3 reviews
Worst service ever
We ordered a meal from delivery and what a experience. Worst experience I have ever had from a online service. Firstly meal was late and the driver said sorry due to getting lost. Then we never receive our chicken we ordered. The chips were soggy and cold. Made a complaint and had a chat with someone. I was told I was getting a refund but it need to be approved and someone would get back to me within 24 hours. Nothing!! I have emailed them twice but no response. I received a $10 credit off my next order, that is it. Never use deliveroo! I will only use Menulog or Uber eats, so much better service..
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SvenSouth East Queensland, QLD
Stole our money, wasted our time
Failed to deliver food for our family and despite considerable time on "chat" and helpline, still refused to deliver. We've reported them to the police, Fair Trading and our bank.
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Worst delivery service. Stick to Uber eats everyone.
Every time myself or any of my mates has ordered via deliveroo the drivers are always incompetent. Tonight my order just didn’t arrive then when it was redelivered it was sent to a different address. The mobile number wasn’t even associated with the driver which is highly suspicious. Ended up getting a refund as I will never use this service again.
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COS70AU
- 4 reviews
Deliveroo stole money from my bank account. Don’t trust them.
Deliveroo stole my almost $100- from my credit card luckily my bank declined the third attempt! I used Deliveroo about twelve months ago so they must have kept my credit card details!
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Cold food and terrible customer service
We have given deliveroo multiple chances and have had their drivers forget a 2nd bag, detour to another suburb and deliver us cold dinner. All of this could have been forgiven if their response was adequate.
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JodieCanberra 2600, ACT
- 2 reviews
Delivery Stone cold and not the drivers or restaurant fault
Ordered, paid, confirmation came through.
It was late stone cold.
The driver called to say he was out the front, I went out the front, cold as night, no one there.
I called the number you’re meant to to touch base with the driver, didn’t work. Tried again, didn’t work. Went back inside.
The driver finally found me.
It’s not an unknown address and every other delivery find s it. The map has taken the delivery driver to the wrong address.
...Read more
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Paul E
- 5 reviews
Good food service delivery
Good prices and always seems to have a good variety of food. Drivers use bikes a lot so they manage to get here earlier than others for that reason. Up there with uber eats and have some good specials every time
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Driver said it was delivered, it never was.
Order 6861. Driver called and said “hello” then hung up. No food at the door. Restaurant called driver and he said it was delivered. No food anywhere. Deliveroo said “driver didn’t pick up phone” when they tried to call. Mystery. 1 in 2 orders with Deliveroo has some disaster attached. Uber Eats is a tiny bit more expensive but will be my only delivery app now.
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NODEALPerth, WA
- 5 reviews
Deliveroo is a Failure
Deliveroo showed me a menu for my selected restaurant. They took my money, gave me an order number and confirmed a delivery time. When the order did not arrived I checked the restaurants web site which showed it was CLOSED.
Never again Deliveroo..!!!
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David F.Greater Melbourne (Inner), VIC
Terrible service.. use the others!
Absolutely bad service. Ordered, paid.. went downstairs to wait. 40 mins later nothing. Signed in on my phone to find order cancelled. How hard is it to send a text.. you had my mobile number??
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Questions & Answers
Mishy S.asked
Karanasked
I am really disappointed with deliveroo because I have ordered food twice a week but none of the time I have got my food and they charged me but yet haven’t refunded me so I would recommend you all the people to use Menulog or Uber eats. I have talked with some riders and they are also complaining about Deliveroo that they are offering flat 10$ to deliver the food even they have to travel more than 7 kms. All the problem is with Deliveroo. Lastly, they don’t have appropriate support team and whenever we try to ask a question they are saying they don’t have access so who is responsible. All the time we cannot email deliveroo and wait for 5 business day to get response from them.
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