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Reviewer Photos & Videos
Flik P.Central Queensland, QLD
- Verified purchase
Leaking water
Would be 5 stars if it didn't leak water all over my bench. Aside from that I love this machine. If I could get the replacement updated tray it will get a 5 star review from this customer
Purchased in December 2021 at Betta Home Living for $785.00.
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SimonTSydney, NSW
- Verified purchase
Great machine but water leaking issue needs resolution
Bought a De'Longhi La Specialista machine in late December. Very satisfied with functionality and quality of coffee. Also looks great. But in less than 4 weeks the dreaded water leak issue I now read about from other users has happened. After a full overflow onto the kitchen counter we emptied the drip tray and cleaned the unit. We then left it overnight and woke up to it being full again. The water is not dripping out of the hot water spout, boiler outlet or steam spout that are external and above the tray; it's simply flowing through the machine from the water tank and directly into the back of the tray. I'll be contacting customer care to pursue a solution which looks like a need for a replacement drip tray
Purchased in December 2021 at Peter's of Kensington Online store.
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Michael CSydney Surrounds, NSW
- 4 reviews
- 1 like
- Verified purchase
Decent Coffee Machine
We had our Delonghi la Specialista for around a month when the dreaded water leak from the tray begun. We contacted Delonghi Customer Care and they were great. They sent out an updated drip tray and a pack of coffee beans for the inconvenience. The coffee machine itself is decent and we are very happy with the price we got it for, at the recommended retail price id be looking at other options though.
Purchased in December 2021 at Amazon for $599.00.
1 comment
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JulieWestern Australia
Not sure if I’m doing something wrong or the grinder is faulty on my machine
I received the coffee machine as a Christmas gift & I opened the box & got it all set up as directions indicated, I went to make the first cup of coffee & the grinder will not work. I am really upset about this machine not working & have tried everything & cabt work out what the issue is. I am tempted to return the machine as it seems that it won’t grind at all. I haven’t even made one cup of coffee nor has the grinder worked since opening the box up. Very annoyed.
Purchased in December 2021 at The Good Guys for $800.00.
1 comment
De'LonghiDeLonghi
Hi Julie, thanks for sharing your feedback. I have just sent you a Direct Message and we will have this fixed for you right away :)
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The reviewer stated that an incentive was offered for this review
LuisaGreater Melbourne (Metropolitan), VIC
- Verified purchase
Missing Coffee container at purchase, now 30 days on it's leaking water
When I purchased this coffee machine the container which houses the coffee beans was missing from the packaging and I had to go back to Harvey Norman. They gave me the container from the display machine. Now, 30 days on ... the water tank is leaking into the tray. I used the machine this morning. Switched it off after use and 2 hrs later found half the tank water had leaked onto the bench, under iPad and down to the floor. No acceptable after only 30 days of use. It makes good coffee but there are clearly production and mechanical issues.
Purchased in December 2021 at Harvey Norman for $800.00.
3 comments
De'LonghiDeLonghi
Hi Luisa, Thank you for your feedback and we are sorry to hear that this is causing you an inconvenience. The solution may require a replacement of a part but we can definitely help you. Could you ple... Read more
ase give our customer service team a call on 1800 126 659. They will definitely be able to help with this one :) Best, De'LonghiThanks Delonghi. I did call and a part is being sent out but there was also a solution regarding the Drip Tray which appears to have resolved the issue. However, now, the filter is stuck in the machin... Read more
e and will not work at all. I hat to be a pain but seriously guys, this is the 3rd issue in the short 6 weeks since I purchased this machine. What else can I expect? I have contacted Harvey Norman Coburg VIC, who have in turn contacted the local Rep and I'll be returning the machine to the store on Wednesday 22nd. I have also consulted the ACCC as regards my rights as a consumer.De'LonghiDeLonghi
Hi Luisa, thanks for the update and we are sorry to hear that you have decided to return your machine. We will take your feedback on board and have our product development team assess this. Again, tha... Read more
nk you for your feedback we appreciate it. Best, De'LonghiSimilar opinion? Write a review on ieatwords.com.au!
What a disaster
Unfortunately we couldn't agree more with all the criticism. Within 3 months the grinder, the tray, the temperature etc, all went down. Within 4 weeks we sent the machine back for repair and had six weeks to wait before the machine returned. And then, within 3 days the watersupply was blocked. Just around Christmas.
I'm just curieus if someone got his of her money back instead of endless repairs.
Purchased in September 2021 at Idealo for $826.00.
1 comment
De'LonghiDeLonghi
Hi Conny, Thank you for your feedback on this and we are sorry to hear that this is causing you an inconvenience. Could you please give our customer service team a call on 1800 126 659. We will then b... Read more
e able to track your service repair history and see what the hold up was and why there is still an issue with the machine. We are here to help :) Best, De'LonghiSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
- Verified purchase
Grinder stuck
Just unboxing it yesterday and guess what?? The grinder are stuck and nothing coming out and the machine start heating. Now ive to send it back to the shop and replace the new one.
Purchased in December 2021 at David Jones Retail Stores for $749.00.
1 comment
De'LonghiDeLonghi
Hi Hafiz, Thank you for your feedback and we are sorry to hear that this is causing you an inconvenience. The solution may just require a clean in the grinder to work effectively. Could you please giv... Read more
e our customer service team a call on 1800 126 659. They will definitely be able to help with this one and talk through it step by step :) Best, De'LonghiSimilar opinion? Write a review on ieatwords.com.au!
Great esspresso machine
After adjusting coffee grind. This machine makes and excellent brew. Easy to use, semi manual unit. I definitely recommend to listen to DeLonghi instructual video prior to using. Also insertion of coffee grind holder does not explain the twist and click clearly. Took me a few minutes to figure that out. I was affraind to break the holder.
Purchased in December 2021 for $900.00.
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AlonVictoria
Disappointed
Purchased de longhi la specialista from good guys on July 31 2022. Read instructions many many times checked YouTube made many cups of coffee. Cant seem to reduce amount of ground coffee delivered Cant get pressure gauge any where near optimum. Cant get good cup of coffee Very disappointed.
Purchased in July 2021 at The Good Guys for $949.00.
1 comment
De'LonghiDeLonghi
Hi Alon, Thank you for your feedback and we are sorry to hear that this is causing you an inconvenience. We understand that at first our machine may seem a little overwhelming but rest assured with ou... Read more
r expert advice you'll be a barista in no time with your new La Specialista :) Could you please give our customer service team a call on 1800 126 659. They will definitely be able to help with this one step by step. Best, De'LonghiSimilar opinion? Write a review on ieatwords.com.au!
Totally satisfied
Having it for 4 days now. Did 3-4 espresso to adjust the amount of coffee from the grinder. Naturally I've read the user's guide. Very satisfied. Will see in a couple of months. Former coffee machine was leaking every morning. Now I can enjoy a latte every morning with no mess and the wife is happy.
Purchased in December 2021.
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Fritter a nightmare
When we first tried the mild frothier it worked well now all it does is bubble up to quickly and does not coming out with a creamy consistency but bubbles, extremely disappointed.
Purchased in December 2021 at Harvey Norman for $800.00.
1 comment
De'LonghiDeLonghi
Hi Shirley, Thank you for your feedback and we are sorry to hear that this is causing you an inconvenience. Could you please give our customer service team a call on 1800 126 659. They will definitely be able to help with this one :) Best, De'Longhi
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WZFYPerth, WA
- Verified purchase
Great features but poor build quality
Love the auto tamp feature and the overall design but the build quality at this stage is just appalling.
Bought the first one at JB. Brought it home and was about to start the priming process. Before we could do anything, the NO WATER light kept flashing despite a full water tank. Probably a water sensor issue (before first use). Brought it back to JB and got a replacement.
The second one worked well for a couple of weeks. However, the grind amount then started becoming very inconsistent - often giving way too much ground even when the dial ...Read more
was switched to MIN. The grinder eventually failed after 4 weeks of use. I believe the product has a massive consumer market. However, more thoughts need to be put in the design to improve durability and overall product quality. Nobody is going to be happy with a RRP700 plus machine of such poor build quality.Purchased in November 2021 at JB Hi-Fi for $759.00.
1 comment
De'LonghiDeLonghi
Hi Wzfy, Thank you for your feedback and we are sorry to hear that this keeps causing you an inconvenience. We would like to get more of an insight and perhaps more detail in the issues you are experi... Read more
ence. Could you please give our customer service team a call on 1800 126 659. We will also definitely be able to help with any of the issues :) Best, De'LonghiSimilar opinion? Write a review on ieatwords.com.au!
Dale M.Sydney, NSW
DeLonghi La Specialista EC9335M Leaking from Tray
Hi, I read that this machine leaded from the tray but had had drink from one at a friends place and thought
"surely they will have fixed the leaking tray issue."
Wrong- had it for 1 month and it's leaded all over the bench 4-5 times now for no apparent reason- may have to return it- will probably just want a full refund.
Purchased in November 2021 for $670.00.
3 comments
De'LonghiDeLonghi
Hi Dale, Thank you for your feedback and we are sorry to hear that this is causing you an inconvenience. The solution may require a replacement of a part but we can definitely help you with this! Coul... Read more
d you please give our customer service team a call on 1800 126 659. We will be able to send you out any replacement parts ASAP :) Best, De'LonghiHi thanks I spoke to a rep. yesterday and the part is on its way. Hopefully will all be fixed now.
De'LonghiDeLonghi
That's great to hear Dale! Please do let us know if there are any more issues, we are here to help :) Best, De'Longhi
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DarrenSydney, NSW
Onto my third.....
I first bought this machine in May 2022. Worked fine...for one month and then the grinder stopped working. Returned to Myer and it was replace no questions asked. The second one lasted 6 months performing fine....until the grinder stopped again - same problem.
Returned to Myer and being a sucker for punishmentI took the THIRD MACHINE in just over 6 months. I have registered it with Delonghi again so hopefully if it fails I will get a full refund of my purchase price.
I wouldn't recommend this machine at the moment to anyone
Purchased in December 2021 at Myer for $969.00.
2 comments
De'LonghiDeLonghi
Hi Darren, Thank you for your feedback and we are sorry to hear that this keeps causing you an inconvenience! Could you please give our customer service team a call on 1800 126 659. We would like to ... Read more
look into this and investigate the issues and help you with finding the best solution. Best, De'LonghiThanks I will call next week when I return from holidays
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Michael S.South East Queensland, QLD
Do not buy this machine.
Coffee grinder lasted 6 cups then made terrible noise and stopped, never to grind again. Difficult to see cups under dispenser and no water gauge until red warning light flashes. Returned to The Good Guys no questions asked, replaced with Sunbeam.
Purchased in October 2021 at The Good Guys for $949.00.
1 comment
De'LonghiDeLonghi
Hi Michael, we are very sorry for this experience and outcome of your La Specialista. In future thought please don't hesitate to contact us directly and we are always happy to help you and to find a solution. Best, De'Longhi
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DavidSydney Surrounds, NSW
Looks Good, however
Purchased this machine July,19- Paid $949-previously had two Breville coffee makers and thought would like a change-disappointed. Had it replaced shortly after purchase as it leaked water from the tank. Have spoken to a representative of the Company as I am finding it difficult to get the right amount of coffee in the filter holder. If I turn the ground coffee quantity dial down to absolute minimum it still spews out too much coffee. Also to get the right milk temperature when frothing it is necessary to turn the speed dial twice. For $949 I am disappointed with the unit-especially when it was strongly recommended by the sales person.
Purchased in July 2021 for $949.00.
3 comments
De'LonghiDeLonghi
Hi David, we are sorry to hear the experience you are having with your La Specialista. We would love to help you with these issues. We will send you a direct message to resolve this :)
very much appreciated
De'LonghiDeLonghi
You are very welcome, we are happy that we could help :)
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BenSydney, NSW
Don't buy one if you like coffee
- The machine looks good
- Impressed with its quietness
- Heats up very quickly
- You can only do one thing at a time ie: froth milk or pour the coffee.
- I have reservations how about how long the tamp will last. Doesn't feel strong. Need to tamp it 4, 5, 6 times
- Machine is messy and when you rinse the porta filter after each coffee, the tamp gets wet which then sticks to the coffee.
- No amount of combinations of grinder and volume gets the pressure needle into the ideal zone and coffee runs watery with no crema.
- Level of control over gr...Read more
Purchased in December 2021 at Amazon for $599.00.
1 comment
De'LonghiDeLonghi
Hi Ben, thank you for your review and we are sorry to hear the experience you have had with your coffee machines. We would like to help you with this and find a solution for you. We have sent you a direct message :)
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Leaking water
Had the delonghi la specialista for around 3 weeks now and it has leaked water from the tank all over my bench top 4 times now not happy with the machine for this reason and especially what you pay for it, was expecting a lot better from delonghi
Purchased in November 2021 at Bing Lee Physical store for $849.00.
3 comments
De'LonghiDeLonghi
Hi Mal, thank you for sharing your feedback. We have just sent you a private message so we can fix this for you :)
Just a update with my leaking issue. Spoke with Ben from Delonghi and he had sent me out the new modified drip tray. I received it in the mail today with a free bag of coffee beans cannot fault Ben fr... Read more
om Delonghi was more then happy to help with my issue, big thumbs up for their customer support.De'LonghiDeLonghi
This is fantastic! Thank you Mal for your kind words :)
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Water Leaking
Coffee good but after less than 3 weeks from purchasing water is leaking out and emptying the water tank all over my bench top. Help needed, what can I do?
Purchased in October 2021.
2 comments
Spoke to George at DeLonghi who was most helpful. He has arranged for a new modified drip tray and float to be sent to me and assures me that this problem has been rectified by DeLonghi. Fingers crossed!
De'LonghiDeLonghi
Hi Bev, thanks for contacting our Customer Service number. Please let us know if you have any more questions :)
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Allan
- 3 reviews
The wife new best friend
My wife has not stopped thanking me enough since I bought this she loves it it says me or Fortune in her by and coffees from the local milk bar or the cafes the taste is much better than what I've bought in the shop and the beautiful thing about it is you're doing it home making it yourself
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Questions & Answers
Mirza D.asked
Hi how can i set amount of coffe for single espresso filter what ever i do i get over border full filter ???
1 answer
when I set amount of coffe every time it gives me difrent amount one time normal one time more then normal ???
HaBuiasked
Hi,
I recently bought a new Delonghi EC9335M machine. After two months, the water starts dripping from the water tank to the tray. What should I do now?
Thanks,
Ha
No answers
Steveasked
Hi I have done the descaling on my machine followed step by step done the whole thing twice, put decaler in filled to the mark and switched knob to descale setting let it do its thing, when it was empty the light came on to fill, so I filed the tank to the top so it could rinse and the light stayed on???
5 answers
Cheryl B.DeLonghi
Hey Steve,
do you mean the descale light stayed on the water tank light?
Hi the descale light stayed on
Cheryl B.DeLonghi
Thanks Steve, for the final rinse after filling the tank with water again and rinsing out the descale did you press the active rinse button and see water rinse from the water spout the group head and the hot water tap?
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De'LonghiDeLonghi
Thanks for your feedback Michael :)