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44 questions from our users

Pamela P.

Pamela P.asked

Nespresso Citiz EN267BAE (Black)

Why is water/coffee leaking into empty capsule container?



No answers

Sandy L.

Sandy L.asked

Why doesn't the frother spin and froth the milk

1 answer
Tiff1971
Tiff1971

Not sure. My milk frother leaked badly. I removed the round spring coil from the magnetic mechanism and the leaking has stopped. It now just heats the milk without frothing which is fine for me as I only use the machine for hot chocolate and latte.
Have you taken off the magnetic spinner and checked it? Make sure there's no dried milk inside or that it is not misshapen causing it to stick in the stationery position.


Lawrence

Lawrenceasked

Nespresso Citiz EN266BAE (Black, Aeroccino)

No water flowing through machine and front of coffee pods not perforating . please tell me how to rectify.

No answers

Moroli W.

Moroli W.asked

Nespresso Citiz EN265BAE (Black, Aeroccino)

mY pODS ARE NOT BEING PIERCED



No answers

Moroli W.

Moroli W.asked

Nespresso Citiz EN265BAE (Black, Aeroccino)

my machine does not pierce the pod Why

No answers

Tony Webb

Tony Webbasked

Water leaking out of the bottom, why

No answers

Doug D.

Doug D.asked

Nespresso Citiz EN265BAE (Black, Aeroccino)

How do I stop it over heating?

2 answers
Chris
Chris

My Citrix and milk is leaking coffee from underneath The machine. Every time I go to wipe under the machine there’s always black water on my kitchen bench



Chris
Chris

Hi I've checked it out followed the drip and noticed a crack in the used capsule holder so thank god it's not the actual machine. How much would it cost to replace that part


kevin w.

kevin w.asked

We have The nespresso citiz and milk,the milk comes out like whipped cream what am i doing wrong?

2 answers
Tanya.wallis
Tanya.wallis

Possibly too much milk or maybe not enough. I only use almond milk but when I have used full cream milk for other people the consistency is always different. Hope this is of some help.

kevin w.
kevin w.

I'm using pasteurized milk and filling to the first max Mark, maybe trim milk might be better


Marylin J.

Marylin J.asked

My machine uses the water but the capsule is not used water is in tank under used capsules

No answers

Jan

Janasked

Nespresso Citiz EN265SAE (Silver, Aeroccino)

I have a delonghi Nespresso latisimo touch with the 6 buttons I have de scaled twice but light still on and milk barely pumping coffee dispenser is fine. Any ideas?

No answers

Mitch

Mitchasked

Nespresso Citiz EN266BAE (Black, Aeroccino)

Machine won't feed water through when either button pressed. Any suggestions?

2 answers
Jules L
Jules L

There could be an air pocket. Remove water tank again the check connection. Press lever down and do a lungo shot without pop and repeat until water comes through. Might take 10-15 tries.

Jeff H
Jeff H

My machine simply does not perforate the coffee pods at the front to allow the water to pass through, why would that be?


JO.P

JO.Pasked

Nespresso Citiz EN267BAE (Black)

I have a Nespresso citiz & milk. Dissatisfied however the milk frothier always overflows during heating. I only use full cream milk and always fill well below the maximum line but it still makes a mess. I tried swapping around the 2 different milk frother & mixing spring but can’t resolve the flow over.
Frustrating!
Does anyone have any tips?

1 answer
Lexisview
Lexisview

Hi All I can say is make sure when you fill you can still see the top of the black attachment. I never use the guide on the inside of the machine. I find if you go above the black attachment it will overflow. It should only make enough milk for one coffee. Hope this helps


jbm

jbmasked

Cannot descale. I follow instructions but the descaling stops after about 6 ounces. Gets very hot. I have had 3 Nespresso machines and never had a problem descaling in the past. Any ideas?

1 answer
Lexisview
Lexisview

I have never descales any of my machines. I was actually told not to bother. Sorry I cant help answer your question.


Helen B

Helen Basked

My friend plugged out my Nespresso Citiz machine while the water was emptying. Now the lights arent coming on and wont work. Any ideas?

No answers

coffee kiwi

coffee kiwiasked

I have a red citiz & milk model BEC650MR - brand new. The water leaks from under the water tank and from bottom of machine. Is there anything I can do myself to fix this? Thanks

1 answer
MichB
MichB

I just had same problem with mine. It is a different model but it worked.
Where the water container is Remove that and there is a filter on the machine. I cleaned that with cotton buds till thoroughly cleaned and now it doesn't leak. Hope that solves your problem


Roberta W

Roberta Wasked

Has anyone found a reusable pod that works in the Delonghi Nespresso Citiz machine EN 267 with Aeroccino ? I've tried two different brands, and both of them don't allow the top handle to close.

No answers

Judy

Judyasked

Nespresso Citiz EN265BAE (Black, Aeroccino)

Why does my milk frother flash red

3 answers
Satah Talbot
Satah Talbot

It is heating up mode

Judy
Judy

Rubbish, i have been using it for five years and it has always been a constant red light, now it is flashing, which it has never done before

Angel008
Angel008

When the milk is frothing, it goes red as you know. I once had a flashing red light when I tried to re-heat the milk; the frother wouldn’t work, it just flashed red.


Netty

Nettyasked

Hi I have a Nespresso machine and every time I put the milk frother on it sets my safety switch off.Was thinking of buying a new frother but was wondering if anyone has had this problem?

2 answers
Savage
Savage

Netty, how long have you had it?
Also, did you check that there isn't a 'brown burnt' mark in frother underneath the spinner?

Netty
Netty

I have had for just over 2 years and no burn mark under frother.I just don't want to spend $100 on new frother and have it still happen.thanks for replying


Neecie

Neecieasked

Why does it keep filling?

1 answer
marcus
marcus

you have to set the amount of coffee you want by holding the button - It's described in the manual


Averil York

Averil Yorkasked

Can you buy a new frother for the citiz machine, if so, how much ?????

2 answers
Alex
Alex

I'm sure if you called Nespresso they would have it available as a spare part.
I saw one on eBay once for $110AUD, it was brand new.
Best of luck.

Mike P
Mike P

I picked up New one from kogan for$19


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