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25 questions from our users

Ben

Benasked

Nespresso Lattissima Touch EN550

Every now and then after one or 2 coffee pours the machine overheats and need to wait about a minute or so until lights stop flashing to continue, when it had overheated if I open the capsule area steam and some water comes out,. This is a tough problem as sometimes I can make 4 or more pods in one go with no issues this is with also using the milk frother aswell



No answers
Guillermo B.

Guillermo B.asked

Nespresso Lattissima Touch EN550

Every capsule I introduce falls through into the used capsule compartment before I can close the lever. Anyone knows why?

No answers
Katherine K.

Katherine K.asked

Nespresso Lattissima Touch EN550

Hard water reset

No answers
Jim P.

Jim P.asked

Lattissima Touch EN550S (Silver)

What is recommended Maintenance for EN560

No answers
Jim P.

Jim P.asked

Lattissima Touch EN550S (Silver)

Recommended maintenance



No answers
Addie

Addieasked

Nespresso Lattissima Touch EN550

How to descale. Cannot find outlet for de scaling

1 answer
DeLonghi
Cheryl B.DeLonghi

Hi Addie,
Nespresso have awesome how to videos for this.
Check out this one.
https://www.youtube.com/watch?v=I_hqLTx8NMo

Peter C

Peter Casked

Nespresso Lattissima Touch EN550

Milk does not come out smoothly, it spits out. What should I do to fix the problem

No answers
C Distin

C Distinasked

Nespresso Lattissima Touch EN550

Why is my unit steaming at the Lever and grains from the Pods in the coffee?



No answers
Maria H.

Maria H.asked

Lattissima Touch EN550W (White)

How to reset

No answers
Ben

Benasked

Nespresso Lattissima Touch EN550

My machine has just stopped pumping and frothing the milk. The machine is trying to do it but no milk coming out. Any ideas or anyone else had this problem? It is about 2 years old. Thanks

No answers
BEE

BEEasked

Nespresso Lattissima Touch EN550

I’m on keto diet, can I use heavy cream in the milk compartment?

No answers
KAY C.

KAY C.asked

Nespresso Lattissima Touch EN550

Just steam comming out of milk jug

No answers
Michelle B.

Michelle B.asked

Nespresso Lattissima Touch EN550

My machine has not been used for about 12 months clean it went to use it and not water does not flow

No answers
Kathryn B.

Kathryn B.asked

Nespresso Lattissima Touch EN550

How do I take machine back to factory settings?

No answers
Sajad

Sajadasked

Nespresso Lattissima Touch EN550

The 3 bottons on RHS will not stop flashing so we can only have short/long blacks
Any ideas?

No answers
Doz

Dozasked

Lattissima Touch EN550S (Silver)

Has anyone had issues with the milk not heating on this machine? The milk is only heating to Luke warm after one month of use so the machine was returned to Myers and sent away for repair, I got the machine back and the same thing, not heating the milk.. Myers have agreed to replace the machine or i can swap to another machine i really loved the machine if only the milk would heat up properly. Not sure if i try my luck with the same machine or try a different model....

No answers
Lizzie D

Lizzie Dasked

Lattissima Touch EN550S (Silver)

It stops drawing milk a few seconds into process, any help?

No answers
Rudy

Rudyasked

Nespresso Lattissima Touch EN550

near toms river nj where i can buy the coffee capsules?

2 answers
Jules L
Jules L

You can purchase the capsules online or over the phone directly from Nespresso and they will deliver to your door within 1-2 business days.
Nespresso offers 24/7 toll free phone support. Contact our coffee specialists: By phone: Australia: 1800 623 033 *toll free.

thubleau2
thubleau2

Try Mycuppa, or Esspressoland both online simple ordering process and delivery and are cheaper than buying from Nespresso and in my opinion the coffee is better, just stick to Arabica not the cheaper Robusta

Keith W

Keith Wasked

Lattissima Touch EN550R (Red)

Not puncturing genuine pods properly at the waffle plate and leaking water into pod tray and onto kitchen surface. Any help?

1 answer
Jules L
Jules L

Try to clean the pyramid plate (waffle plate) by using a toothbrush and scrubbing the plate then closing the lever and running a lungo extraction. Repeat process until water is only running into the cup. Remember to empty the drip tray inside regularly so it doesn't overflow and flood your benchtop. Once flow has been corrected it would be best to descale.

Jackip

Jackipasked

Lattissima Touch EN550R (Red)

Can you just use the water and not the milk when making a coffee?

2 answers
vmwhitak
vmwhitak

Yes you don't need to use milk, the preset coffee buttons on the left side of the panel only dispense coffee. The buttons on the ride side dispense milk and coffee or just milk depending on the button you press. So the machine can be used for espressos.

Pamela B.
Pamela B.

Which button do you press for just milk?

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