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EN550B (Black), EN550S (Silver), EN550R (Red), etc...25 questions from our users
Benasked
Every now and then after one or 2 coffee pours the machine overheats and need to wait about a minute or so until lights stop flashing to continue, when it had overheated if I open the capsule area steam and some water comes out,. This is a tough problem as sometimes I can make 4 or more pods in one go with no issues this is with also using the milk frother aswell
No answers
Guillermo B.asked
Every capsule I introduce falls through into the used capsule compartment before I can close the lever. Anyone knows why?
No answers
Katherine K.asked
Hard water reset
No answers
Jim P.asked
What is recommended Maintenance for EN560
No answers
Jim P.asked
Recommended maintenance
No answers
Addieasked
How to descale. Cannot find outlet for de scaling
1 answer
Cheryl B.DeLonghi
Hi Addie,
Nespresso have awesome how to videos for this.
Check out this one.
https://www.youtube.com/watch?v=I_hqLTx8NMo
Peter Casked
Milk does not come out smoothly, it spits out. What should I do to fix the problem
No answers
C Distinasked
Why is my unit steaming at the Lever and grains from the Pods in the coffee?
No answers
Maria H.asked
How to reset
No answers
Benasked
My machine has just stopped pumping and frothing the milk. The machine is trying to do it but no milk coming out. Any ideas or anyone else had this problem? It is about 2 years old. Thanks
No answers
BEEasked
I’m on keto diet, can I use heavy cream in the milk compartment?
No answers
KAY C.asked
Just steam comming out of milk jug
No answers
Michelle B.asked
My machine has not been used for about 12 months clean it went to use it and not water does not flow
No answers
Kathryn B.asked
How do I take machine back to factory settings?
No answers
Sajadasked
The 3 bottons on RHS will not stop flashing so we can only have short/long blacks
Any ideas?
No answers
Dozasked
Has anyone had issues with the milk not heating on this machine? The milk is only heating to Luke warm after one month of use so the machine was returned to Myers and sent away for repair, I got the machine back and the same thing, not heating the milk.. Myers have agreed to replace the machine or i can swap to another machine i really loved the machine if only the milk would heat up properly. Not sure if i try my luck with the same machine or try a different model....
No answers
Lizzie Dasked
It stops drawing milk a few seconds into process, any help?
No answers
Rudyasked
near toms river nj where i can buy the coffee capsules?
2 answers
You can purchase the capsules online or over the phone directly from Nespresso and they will deliver to your door within 1-2 business days.
Nespresso offers 24/7 toll free phone support. Contact our coffee specialists: By phone: Australia: 1800 623 033 *toll free.
Try Mycuppa, or Esspressoland both online simple ordering process and delivery and are cheaper than buying from Nespresso and in my opinion the coffee is better, just stick to Arabica not the cheaper Robusta
Keith Wasked
Not puncturing genuine pods properly at the waffle plate and leaking water into pod tray and onto kitchen surface. Any help?
1 answer
Try to clean the pyramid plate (waffle plate) by using a toothbrush and scrubbing the plate then closing the lever and running a lungo extraction. Repeat process until water is only running into the cup. Remember to empty the drip tray inside regularly so it doesn't overflow and flood your benchtop. Once flow has been corrected it would be best to descale.
Jackipasked
Can you just use the water and not the milk when making a coffee?
2 answers
Yes you don't need to use milk, the preset coffee buttons on the left side of the panel only dispense coffee. The buttons on the ride side dispense milk and coffee or just milk depending on the button you press. So the machine can be used for espressos.
Which button do you press for just milk?
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