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2 questions from our users

Lorraine M

Lorraine Masked

PrimaDonna Elite ECAM650.75.MS

Hi, just tried to make myself a Latte Macchiato. The milk came out as normal, but the coffee beans for some reason would not grind and made a sound as if a gear was sticking and the coffee did not come out. The machine then continued as normal and advised to clean the milk container. Why are the coffee beans suddenly not grinding? Regards Lorraine



3 answers
DeLonghi
De'LonghiDeLonghi

Hi Lorraine, thanks for asking us a question. Would you be able to please contact us on 1800 126 659 and we will be able to help you resolve this ASAP. Best, De'Longhi Australia

Lorraine M
Lorraine M

Hi,
I already spoke to Delonghi but it's a false alarm. Machine is now working :)

DeLonghi
De'LonghiDeLonghi

That's great to hear Lorraine! :)

Mafos

Mafosasked

PrimaDonna Elite ECAM650.75.MS

Could you please tell me if this model comes with a hot chocolate carafe?



3 answers
JP42
JP42

No. It can supply Coffee in all its forms, and comes with an insulated Milk container that can be removed and place in the refrigerator, and it can supply hot water. No Chocolate Carafe, but you could make hot chocolate using the milk and or water and your own carafe.

Mafos
Mafos

Thanks for this info. I thought that instructions being in the booklet meant our machine must have carafe, and also came with chocolate. Last machine had one.
Thanks again Ria

Dazzar
Dazzar

Ours did come with the chocolate carafe. We haven’t actually tried to use it though.

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