EUappliances Questions & Answers

I have ordered a cooktop and a oven. Great company to deal with. Regards Kim

Siemens will not honour the warranty. Our oven had a fault after two months and we're having to pay to get it fixed by a local service agent.

I had my induction cook top put in last week and it works better that what I expected. I am unsure about warranty coverage though

I had no problems at all with customs and delivery/packaging was excellent. My original review posting covered this. However since the time of my purchase the Australian dollar has fallen significantly. I can only guess, but at the time of my purchase all the items were listed by the supplier on their invoice as just under AUS$1000 i.e. they did not attract GST. If purchasing today, I would consider the possibility that Australian Customs may question that value declaration. If they did, you would only have to add the GST 10% plus a custom agents fees (around $160) to your budget. The other important note from my original post is that I didn't buy the combination microwave oven from Deluxe Appliances, but rather HN. Thank God for that decision. I have had two warranty callouts and another pending on this item. Its quite a complex piece of technology and AEG seem to be having some teething troubles. The AEG items I purchased from Deluxe Appliances are all working well and were a bargain.

I had none - except for when the delivery company tried to charge an additional $100 for the oven after sending out 1 guy. This was NOT the fault of the supplier. I would recommend the extended warranty though, the dishwasher has a small fault now and I didn't get the warranty. The price I paid on the net resulted in the goods at my door a few weeks later, I was MOST impressed. BTW, I just can't recommend the AEG sous vide oven strongly enough. Man o man that thing is AMAZING. Best steaks I have ever had. Thought it might be gimmicky, but now using it 2 - 3 times a week on sous vide mode...anyway, good luck :) (also, the combi microwave / full oven is cool, but has no turntable and has taken a while to learn to use)

Just an update on my decision on purchasing online for my AEG cooktop. After a few emails to David and his very good customer service I purchased the HK874400FB induction cooktop. Best decision I made. Only took a week from ordering to delivery. Tracking all the way. Packaging as mentioned before in other reviews was more than enough to make sure no damage in transit. Also I'm purchasing the extended warranty for extra peace of mind as my install is still a couple of weeks away.
Highly recommend Euro Appliances . Thanks for the reviews as it helped with my decision.

Best way to be sure is to check the manufacturer details for required input. This is what I did for our Electrolux and I had no problems.

Hello Larry,
I bought the same model from Deluxe appliances in April '15. Delivery was under two weeks. Everything went very smoothly at that time. There is an issue that I was aware of before placing the order. That is the Australian agent got a Court ruling in March '15 to stop freight carriers shipping receiving product from Deluxe in Hungary. My induction cooker came from a company with a different name, which is obviously associated or owned by Deluxe / eu appliances.
We are very happy with the induction stove and it was less than half price compared to buying from Harvey Norman or similar. My whole kitchen is AEG, so it was important to me to keep everything matching. Installation was done by our local electrician. You do have to consider the AMPerage of the power going to you stove. Chech with your electrician before purchasing. It will depend on what else you have on the same circuit. As a stand-alone, mine is on a 20AMP circuit which is just at the legal maximum. From memory with everything running at once on the induction cooker it draws jus shy of 30 amps. The law here always for up to a 50% over allowance on this type of appliance, but check with an electrician.
That said, the AEG at retail level of around $3500 is quite ridiculous. There are other good quality units from suppliers like Bosch that you could buy for under $2000 that are probably as good. I paid $1530 something for the AEG from Deluxe. The Euro to Aussie dollar at that time was around .69. I am also very familiar with dealing with overseas suppliers, so the "scare" factor didn't fuss me. I used PayPal to pay deluxe for extra security.
As I said above, everything went great, we love the AEG HK874400FB unit but if you are nervous, there is some risk (although minor) and there are alternatives with full warranty and no worry which are probably just as good.
Hope my comments help,
Cheers Greg.

I've got gas myself, os I went a St George (Australian) as it has a 22mj wok burner - 30% more oomph than others. I'm happy with the stuff I did get, and its all 220-240v so easy to connect. Most stuff gets hardwired so plug is irrelevant, if it gets plugged in a sparky should charge you around $50 - 100 to swap the plug to an AU one. If you can be bothered - check out graysonline.com.au as they have usually got a LOT of cooking stuff up for auction, this week I saw a St George disposal auction (of course 3 months after I needed it...) with local AU stuff with local warranty. You might be able to get a real score there. Cheers, Andre.

I bought the 1 year warranty option and agreed with deluxe that the 60 day replacement warranty would not start until electrician installed it as kitchen had to be completely demolished.

Dishwasher froze about 3 months in and I made a claim. Received a response within 24 hours with all details of service company. Admittedly you have to pay the invoice and get reimbursed by deluxe but I has no issues