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Reviews

4.1

313 reviews
5
(203)
4
(33)
3
(19)
2
(16)
1
(42)
  • Build Stage
    • Post-Construction (123)
    • Pre-Construction (11)
    • Mid-Construction (6)
  • Customer Service
    4.3 (120)
  • Site Admin
    4.3 (102)
  • Timeliness
    4.3 (104)
  • Structural Integrity
    4.5 (96)
  • Plumbing & Waterproofing
    4.4 (99)
  • Electrical & Lighting
    4.6 (99)
  • Flooring
    4.6 (96)
  • Transparency
    4.3 (115)
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Satisfying build, with very little issues.

published

Everything from consultations to begin the build, all the way through to completion of construction has been great.
Only disappointing aspect would be the communication post-construction for the 6 month walk through and dealing with minor issues.
However the experience has definitely been positive and the team at Dennis Family Homes are great people who are easy to get along with!



Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateSeptember 2022
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1 comment
Dennis Family Homes
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Damien Armfield

Damien ArmfieldGreater Melbourne (Outer), VIC

Great build with great people

published
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Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
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Build StagePost-Construction
Construction End DateFebruary 2020
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Dennis Family Homes
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Arun-Reena

Arun-ReenaGreater Melbourne (Metropolitan), VIC

Happy customer

published

The build was delivered to the expected requirements even though we had some issues here & there.
The support from sales(Adam Keleher), office(Stacey Maxwell) and supervisor(Rob Bahn) was great even though some of the things we had to accept and move on. I feel no one will be satisfied in every point of view.
There are still few things to be sorted by external contractors or otherwise supervisor has helped us to move in at his best during this uncertain Covid-19 period.
Overall we are happy with complete DFH process ....
Thank you.
Arun & Reena



Build StagePost-Construction
1 comment
Dennis Family Homes
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Post service nightmare

published
Customer Service
Transparency
Build StagePost-Construction
Construction End DateNovember 2022
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Cameron D.

Cameron D.Greater Melbourne (Outer), VIC

Beautiful build at high quality

published

After what seemed like a slow start the build took off quickly. The quality of the workmanship was great.
We had a few issues, one being that the front door was stained wrong but that was corrected and we are very happy. The other was some yellow bollards at the gas metre that we were told had to be there. We followed this issue up ourselves with the gas supplier and had it resolved.

Customer Service
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Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateFebruary 2020
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1 comment
Dennis Family Homes
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Absolutely brilliant very happy (Morrison 27)

published

From our first meeting with the sales consultant right to completion the whole process went very smoothly.
The workmanship and finish was to a very high standard.
Our site supervisor was very obliging and the communication was free flowing any questions were answered promptly.
The final cost of the project was spot on to our contract so their was no surprises at handover.
Extremely happy with our home and would definitely build with DFH again.

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Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
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Build StagePost-Construction
Construction End DateApril 2020
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Dennis Family Homes
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ShaneS

ShaneSGippsland, VIC

Great service. Satisfied customer

published
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Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateAugust 2022
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Tegan Kramer

Tegan KramerGreater Melbourne (Outer), VIC

Consultant - Stefani Voyneska (Clyde, VIC)

published

Stefani was amazing helping us choose our first family home! She basically did all the homework for us and even cut down the land in the area that our home would fit on so we could pick the best one we liked! Stefani is a hard worker she cares about every detail and giving a better understanding in everything we needed and wanted in our first home. I would recommend her to anyone who needs help, he guidance was a 10/10 and always made sure we were happy with the service followed up things even when she wasn’t in charge of our property anymore, we are nearly at final stage and she is still checking in making sure it’s all running smoothly :)

Customer Service
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Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StageMid-Construction
Construction End DateNovember 2022
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Laura

LauraCentral Highlands and Goldfields, VIC

Amazing, high quality and no stress build

published

The team was able to give us a very accurate price, and sound advice in terms of inclusions, offering a range of options. The sales team was not pushy but were very informative.
Colour selection team was awesome. Gave us ideas on what would work within the limits of what we wanted.
When it came to building it was a very swift process and no issues were identified. Site supervisor kept us in the loop and happy to answer any questions.
Handover occurred BEFORE the due date, and no imperfections.
Couldn’t be happier, highly recommend.

Customer Service
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Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
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Build StagePost-Construction
Construction End DateFebruary 2020
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steve a.

steve a.Greater Melbourne (Outer), VIC

Fantastic company

published

All round fantastic build no problems at all through each stage very happy. I would highly recommend building through Dennis Family homes if you are going build. The people you deal with are great and always ready to help you through every process and help with suggestions for first time builders.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateFebruary 2020
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Kimberley 30 Ballarat - Perfect family home

published

From the first day our SC Mel was very helpful. She went above and beyond guiding us through the process. She had a lot of patience and time for us. We had a few issues before we could start but If it wasn't for Mel I'm not sure what would have been. She was very honest the whole way through and made the experience positive.
Once we went to site The build process was handled very well by our SS Paul. He addressed all issues professionally and in a timely manner and he has good attention to detail and also went above and beyond to fix things. The build took just under 6 months once ground was broken.
We love our Dennis Family Home!

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateJuly 2022
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Dennis Family Homes
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satisfy customer

published

we build our first house with Dennis family home. Lisa our first contact person, she was very kind and helpful and always willing to answer our queries promptly, then we shift to another person for administration and colour choice they were also professional and helpful. we found only the building supervisor was always in a rush of transferring the things, I completely understand he had other assignments as well but consider we were the clients as well
The whole process went out smoothly, we like the quality of work and the products as well there were only few small concerns in the house but nothing big or major, I recommend to the people if they looking affordable without compromising the quality of house.

Customer Service
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Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
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Build StagePost-Construction
Construction End DateMarch 2020
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Dennis Family Homes
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Great service - We love our new home

published

From start to finish we loved the process of our build especially being first time builders hearing all the "horror stories of building a home". The Dennis Family team were very accomodating to our needs from the intial quotation stage right through to the final fixing stage. Anything we requested they would look into and come back to us with an answer. Graham and the different trades were great and always helpful. The construction site always appeared neat when we visited the site and most importantly our finished home is amazing!!!
We couldn't be happier and would recommend Dennis Family Homes to friends and family looking to build.

Customer Service
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Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMarch 2020
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Dennis Family Homes
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A Magic Experience with Dennis Family Homes

published

I have had a great experience building my new home with Dennis Family Homes. My Sales Consultant, Jackie was very easy to work with and I valued her experience and her helpful knowledge. My supervisor Chris was a Gem. He always checked with me if he thought there was an option to improve or make changes for a better outcome. I have greatly appreciated Jackie and Chris for their input to achieving the highest quality home for me. I am very happy with my new home, and I would have no hesitation in recommending Dennis Family Homes to anyone.

Build StagePost-Construction
1 comment
Dennis Family Homes
DFH T.Dennis Family Homes
Kaz

KazGoulburn Valley, VIC

Loving my new home

published

We are very happy with the quality of our new home, our sales consultant Mary-Anne was a great help and always had good advice. Our building supervisor Nathan always kept us up to date and was very approachable. The build was quite quick and everything ran very smoothly. We were very happy with the tradesmen we had working on our home. There were no surprises with the final cost and we would certainly recommend DFH to others.

Customer Service
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Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Build StagePost-Construction
Construction End DateOctober 2022
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Glenn Timmins

Glenn TimminsGippsland, VIC

Fantastic experience!

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateFebruary 2020
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Gerry

Gerry

  • 2 reviews

A great experience!

published

Our build with Dennis Family Homes was a very smooth process, and we are very happy with the home we received at the end.
Our sales consultant Jackie was extremely knowledgeable and always helpful, and our building supervisor Greg always kept us up to date with what was happening.
We are so happy with the quality of the build, and our son who is a stair builder was also impressed.
There were no hidden costs and everything was explained and easy to understand.
We would not hesitate in recommending DFH to anyone, and would use them again if we were ever to build another house.

Build StagePost-Construction
Construction End DateNovember 2022
1 comment
Dennis Family Homes
DFH T.Dennis Family Homes
nick

nickGoulburn Valley, VIC

good sales staff, normal quality

published

The management was good, the team arrange everything on time.
Generally, the quality of the building is fine, and that is the house what I want, but there are a lot cracks on the corners, under the window and on alfresco. Some doors cant close properly. The toilet cant flush very well, and the first date when I moved in, the toilet was not clean, we found "dirty things" in toilet absolutely someone didn't flush after toilet.
[name removed] always response us very quickly and gave us the best advise when we had issues.
The final cost is higher than the estimated cost, because we change something, it's still acceptable.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateSeptember 2022
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Dennis Family Homes
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TrevorT

TrevorTGippsland, VIC

  • 4 reviews

DFH did a fantastic job

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateDecember 2022
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Dennis Family Homes
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First home - Great experience

published

I thought building a house would be overwhelming but it wasn't, Jackie helped right from the beginning offering advice and suggestions. The building stage was great I didn't have an issues and the end quality was perfect. I'm so happy with the final outcome and quality of my new home. The finial cost of my home was on budget, there were no surprise costs. My 6 month inspection went well and only the standard things needed attending to.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateAugust 2022
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1 comment
Dennis Family Homes
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Questions & Answers

fatuma

fatumaasked

Dennis Family Homes

OMG

I am signed the contract for the marsden 362 and the construction is to start in january 2020
I am now worried with all these bad reviews and comments please advice what should i do

3 answers
Elizabeth A.
Elizabeth A.

Personally, I believe that most people only comment when they have complaints or poor experiences. So I'd take all of this with a grain of salt. That being said, I'm only at the beginning of my journey with Dennis. So far they've been super attentive and hope it continues.

Anthony
Anthony

Hi,

They are all smiles and sincere at the beginning but when their construction of the home turns faulty, they say this is normal and within allowable specifications
and that it's not their problem. Before accepting any handover of the property
make sure you have a qualified building engineer inspect the property as it will be
money well spent and save you a lot of heartache down the track which is what I'm currently dealing with...or if possible get out of the contract and seek a more reputable builder !

I totally agree with you! I’ve been in my home now 3.5yrs and I’m still trying to have a roof leak defect repaired!!!

Martin Peter Claver M.

Martin Peter Claver M.asked

Dennis Family Homes

Hello,

We built with dennis family, initially satisfied. But, after just 2 years in the house the shower grout were cracking and the caulk in the niche is peeling off. May i please ask if there is any warranty for these issues?

1 answer
Dennis Family Homes
DFH T.Dennis Family Homes

Hi Martin,

Thank you for bringing this to our attention. We aim to deliver the highest quality homes and would really appreciate the opportunity to be able to follow this up for you.

Can you please provide us with your job number, full name and preferred contact detail?

Thanks - Alex

Roy C.

Roy C.asked

Dennis Family Homes

How long they take to complete the single storey house?

1 answer

They told us 6months from commencement of build & that was exactly how long it took. They commenced at the end of February & we took handover at the end of August.

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