As of May 2016, Dick Smith has been acquired by Kogan.
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61 questions from our users
Little Angels -.asked
I have bought the microphone from Dick Smith, it’s not working. I can’t contact Dick Smith, what can I do?
2 answers
Hi,
Have you tried going to your order history, clicking on the product and then going to contact?
(I am not from Dick Smith)
Kendrick is correct and that is how I have successfully contacted them too.
Mr Anthony Shahasked
Why your customer service department do not reply to emails re a problem with a product, first email now no replies maybe due to me stating I will return product. I feel like this is not good service, I know so, If a problem no interest from them or mention of money back seems to be no interest from them
Re Mr Anthony Shah
No answers
Sean A.asked
Hi Dick Smiths (Kogan),
Are you able to provide a method of contacting you that works? The website takes you around in circles and doesn't have a legitimate way of contacting customer service for returns. Should we be contacting Kogan your parent company for returns? please provide guidance and or the correct email/phone number to contact you.
1 answer
I have reported Dick Smith's online to the ACCC, i suggest everyone do the same also.
Travis C.asked
How do I follow up with Dick Smith to track order. Order now shows cancelled with refund pending. I didnt cancel. Full Payment has been made.
No answers
Melissa C.asked
Extremely worried after reading reviews whether I will receive my item ?? Are the apple air pods australian stock as advertised ??
2 answers
I have absolutely no idea, but I really wish I had read the reviews before I ordered them. Im not even sure if I will receive my order which is also a Christmas present. We need to get that website shut down. Im working on it.
Logically ... dont buy if you dont believe the ads!
christinaasked
Can I please cancel my order right now? You have no way of contacting your customer support and I need to cancel the order please.
Jason S.asked
Can anyone supply me with the contact or any contact number so I can abuse them about my order which Australia Post is still waiting for but haven't received thanks
5 answers
There is no phone number OR email mate, you can only log a help desk problem and wait for them to respond its a joke!! They double charged me for an item weeks ago and still havent sorted out nor will they write back to my emails!!
I've sent 2 emails today praying I will get my item now after reading all these reviews I only order last wed so still hoping
I used [email protected] but never received a phone number. Such a joke.
Nerida Slatteryasked
I ordered and paid for an ice maker but no confirmation it has been received even though the money has come out of my account how can I tell if you are genuine
No answers
Gail O.asked
Hello, does dick smith have zippay thx Regards Gail Oakes
Ganesh S.asked
Hi,
A week back I bought samsung S10 plus just more than a week from dick smith website. When I received it from post office the seal of box was broken. Looks like mobile was already being used. I had chinease (Hong Kong ) as default language and other applications like linkedin were also already installed. I bought a brand new device not sure why I am getting this product. I have contacted dick smith through email enquiry but its been a week havent heard back yet. Could you please have a quick response and get back to me. Thanks.
No answers
Gilda C.asked
are the deluxe magnetic underlay pure wool or are they mixed with polyester
Why dosentit say what gsm the wool is
No answers
Wayneasked
When your scores of 1 out of 5 outnumber the 5 out of 5, how can you keep giving the same poor response to your customers? Why do you even bother responding to them? I am glad this site exists to save at least some people from what would otherwise have been a horrible experience.
No answers
Mawasked
What are refurbished ab grade iPhones and can we cancel our order
1 answer
Actually, all Dicksmith phones ARE genuine, but some have flashed ROMs, which Samsung will often say isn't genuine.
gautam t.asked
I bought. Ukele and received just now and I am trying to tune with the tuner that I had received but running keeps dropping
Once I tuned and when I recheck it’s dropping.
No answers
tjmortasked
I received a FAULTY product (order NZQKUTKW) and have lodged 2 complaints to have another non faulty product sent - NO REPLY from anyone. Ticket numbers is 7245712 and 724141. Photos supplied.
Not happy.
Can someone please reply or send me another product or very bad reviews will be written everywhere.
No answers
Keith M.asked
I purchased a nikon D610 from you and the users MANUAL was missing and I would like to have the hard copy sent to me that should have been included but all I seem to get is a generic answer about Kogan mobile . My order number is RACYCULJ
No answers
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