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Reviews

4.0

46 reviews
5
(31)
4
(4)
3
(0)
2
(2)
1
(9)
  • Sender or ReceiverSender (33%) · Receiver (67%)
  • Delivery Time
    • Never Collected (1)
    • On Time (1)
    • Never Arrived (1)
  • Delivery Arrived in Good ConditionYes (50%) · No (50%)
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No issues - no problems

published

Used Direct Courier today for the first time - no account, just booked it over the phone as a once off. Booked the 304 hour delivery, driver was here within 20 minutes, very courteous, and delivered at the end all in one piece and no issues. Would not hesitate to use again

catchad

catchad

  • 2 reviews

Reasonable and reliable city courier. Caring company.

published

I had a problem with charges on a large freight shipment and made a complaint, I was listened to and changes were made. They admit when not handled well and that is a good thing. I am impressed that my complaint was taken seriously and they understood our point of view. All in one day! Will continue to use, particularly around the city, where our Sydney office manager tells me they are reasonable and reliable.
My complaint was listened to and taken seriously. Reasonable and reliable city courier.
Ensure before sending freight that you get quotes and advise weight and size of freight otherwise you may get a shock.



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dragonblade

dragonbladeNewcastle

  • 3 reviews

one of the best on the business

published

I use a number of freight carriers and have never had any dramas with Direct Couriers. Their tracking system is awesome as I can track the driver right to the door of the receiver as they have live GPS tracking and its really impressive to ring a client and say you should have a knock on the door in a minute and sure enough it happens.
Great option of services and brillant tracking

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JJ10290

JJ10290Sydney

Worst courier service in Australia

published
1 comment
Direct Couriers
Direct C.Direct Couriers

Fantastic Service

published

I had two consignments, one was to Melbourne from our law firm in the CBD and the other was cross town to Parramatta. Both were for urgent court cases and the service was terrific, 6 hours to melbourne and under two hours to Parramatta....Absolutely wonderful
Fantastic Service
Nothing - Reasonable pricing

Terrible

published

This was my first time job with Direct Couriers and I will never use them again and do not reccommend them to anyone.
they say they have all the requested services available.
Not on time at all, if you try to track the driver customer service give you false information that they'll be there in 10 mins, and after another half an hour you give them another call and they say ooooh they are just an hour away..... pathetic, irresponsible, not professional.

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