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No issues - no problems
Used Direct Courier today for the first time - no account, just booked it over the phone as a once off. Booked the 304 hour delivery, driver was here within 20 minutes, very courteous, and delivered at the end all in one piece and no issues. Would not hesitate to use again
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catchad
- 2 reviews
Reasonable and reliable city courier. Caring company.
I had a problem with charges on a large freight shipment and made a complaint, I was listened to and changes were made. They admit when not handled well and that is a good thing. I am impressed that my complaint was taken seriously and they understood our point of view. All in one day! Will continue to use, particularly around the city, where our Sydney office manager tells me they are reasonable and reliable.
My complaint was listened to and taken seriously. Reasonable and reliable city courier.
Ensure before sending freight that you get quotes and advise weight and size of freight otherwise you may get a shock.
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dragonbladeNewcastle
- 3 reviews
one of the best on the business
I use a number of freight carriers and have never had any dramas with Direct Couriers. Their tracking system is awesome as I can track the driver right to the door of the receiver as they have live GPS tracking and its really impressive to ring a client and say you should have a knock on the door in a minute and sure enough it happens.
Great option of services and brillant tracking
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Find out how Direct Couriers compares to other Couriers
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JJ10290Sydney
Worst courier service in Australia
Direct Couriers has some extremely dishonest people working for them, after my package being failed to deliver 4 days in a row I was put onto a manager who was assured by her driver that he had been to my house and left cards all 4 days in a row which is a flat out lie as me and my entire family had been home the entire time.
The people who used this courier to post my package to me were advised that the driver actually couldn't ever find my house by the same manager, so which one is it?
Needless to say they are extremely dishonest and un...Read more
trustworthy with terrible service, I recommend everybody to stay well away from them, it looks like I'll have a 4 hour drive to get my package because they simply refuse to deliver it. Everything. Worst postal/courier experience of my life, dishonest people.1 comment
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Fantastic Service
I had two consignments, one was to Melbourne from our law firm in the CBD and the other was cross town to Parramatta. Both were for urgent court cases and the service was terrific, 6 hours to melbourne and under two hours to Parramatta....Absolutely wonderful
Fantastic Service
Nothing - Reasonable pricing
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solmazAU
Terrible
This was my first time job with Direct Couriers and I will never use them again and do not reccommend them to anyone.
they say they have all the requested services available.
Not on time at all, if you try to track the driver customer service give you false information that they'll be there in 10 mins, and after another half an hour you give them another call and they say ooooh they are just an hour away..... pathetic, irresponsible, not professional.
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Direct C.Direct Couriers
Hi JJ10290, we have only recently discovered your review and are quite surprised by what we have read; reason being is that our core business is metropolitan same-day point-to-point services with intr... Read more
astate and interstate services being contracted out to other carriers. You say your delivery was four hours away, and in that case it would potentially fall in the hands of a contracting business or another business altogether. We would like to confirm that it was in fact Direct Couriers that the delivery was booked through, as there are many similarly named businesses whose main focus is intra/interstate deliveries. If you can provide us with some details around the delivery, we are more than happy to investigate further and appease the situation if fault lies with us. Please contact us at [email protected].