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Reviews

3.6

738 reviews
5
(364)
4
(125)
3
(18)
2
(29)
1
(202)
  • Transparency
    3.6 (185)
  • Customer Service
    4.0 (258)
  • Trip Completed Yes (24) · No (258)
  • Ease of Booking
    4.1 (289)
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Lying Cheating Scammers! Avoid Like The Plagues!

published
Transparency
Customer Service
Trip Completed No
Booking Type Flights
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Horrible cheaters

published
Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Flights
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Mounika K.

Mounika K.Greater Melbourne (Metropolitan), VIC

Pathetic!

published

Direct Flights are so ridiculous and their main target is to loot money from customers.

Due to COVID-19, my flights got cancelled and these guys are reluctant to provide me the full refund. They mention this so called term called Supplier charge just to loot money.

When I ask about the rules and policies, they try to fool you around saying the same thing.
I have written plenty of emails on the same and their response is not all genuine.
Why do customers have to bear those charges when airlines cancelled the ticket.
Never ever try to book tickets from Direct Flights.

I have lodged a complaint in consumer services. Lets see!



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Trip Completed No
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Angry

AngrySouth East Queensland, QLD

Complete crap - scammers - sold credit card details

published

Absolute crap from the get go. Changed our flights to a route that didn't line up... then to another which made us lose a night of accom which we had paid for. Told me they would call back in an hour, didn't. Ignored my calls the next day until I called from a different number. I made it very clear at that point that I worked in the travel industry, knew my right and would not be crapped over and made her change my flights while I waited on the line. Four months later we realised the credit card we paid with was receiving fraudulent subscription payments from bookblob.com and swdasp.com

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Trip Completed Yes
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1 comment
Direct Flights
Sam G.Direct Flights

Hi, we regret the inconvenience caused. Can we please know your booking reference number to investigate this issue.

Suvin S.

Suvin S.Greater Melbourne (Metropolitan), VIC

Very poor service

published
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Customer Service
Trip Completed No
Booking Type Flights
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Dafna M.

Dafna M.Metropolitan Adelaide, SA

Terrible

published

This company are just so so so terrible to deal with. 1. the people who answer the phone are not actually costumer service and cannot even help you with anything they just say " ok you need to send an email with your inquiry and the team will get back to you" 2. when they get back to you via email they NEVER answer your question, they send generic emails, copy and paste incorrect information, even lie about what options i have (eg they gave me incorrect information about emirates refund policy!!!), they give vague answers. What kind of travel agent is it if you cannot speak directly to someone who can help you ???
Never ever again. I'm sure they will go broke and they deserve it. I will definitely speak to ACCC and lodge a complaint.

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Flights
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Traveller 77

Traveller 77Perth, WA

Terrible customer service

published

Due to COVID19 crisis all my flights with ThaiAir- booked with direct flights- cancelled.
For weeks have been trying to get appropriate information by phone (impossible) or email.
Emails have been responded to with generic, conflicting ‘copy and paste’ style information from ThaiAir with no solution reached.
I understand these are challenging times, but the customer service and information provided has been absolutely appalling.
Will never book with them again.

Transparency
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Trip Completed No
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Truism girl

Truism girlGreater Melbourne (Outer), VIC

  • 3 reviews
  • Verified customer

Includes their own service charge fees! Money minded!

published
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Ease of Booking
Trip Completed No
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Jacqueline F.

Jacqueline F.South-Eastern Region, NSW

  • 2 reviews

upcoming flights

published

as well as everyone else i've been trying to contact direct flights .they wont answer phones or answer emails .does anyone know if there is an ombudsman to deal with travel complaints....probably done our money 5500 .never use them again

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Michael

MichaelSydney, NSW

  • Verified customer

Worst customer service ever

published

Our flight has been canceled with the Covid situation and they couldn't tell me how to get refunded or get a credit (value: $3.6K). I've received the same automated vague answer to all my emails. On the phone, I couldn't understand well the person (strong Indian accent) and she didn't answer my questions but kept telling me "we'll send you an email later" (that was the last day to get the refund). When I asked to talk to someone else, she put me on hold, indefinitely...

Transparency
Customer Service
Trip Completed No
Booking Type Flights
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Matt M.

Matt M.Far North Queensland, QLD

  • Verified customer

Worst customer service imaginable

published

I booked with these clowns to travel to Ireland my holiday was cut short due to coronavirus. Trying to get In contact with them was next to impossible either by phone or email because of the lack of communication I was not able to change my return flight and had to pay another $1600 to return home. Even in trying to cancel my return flight and receive a credit has taken over a week and a half and still no help

By far the worst company I’ve ever dealt with period

Transparency
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Trip Completed Yes
Booking Type Flights
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Horrible Travel Agent

published

It was very bad on how they handled the issue. I had my flights to KL 3 days prior to Corona Lockdown in Malaysia, the situation was getting intense and of course they did help by answering email AFTER 3 HOURS then when i replied "OF COURSE" the business hours is closed. Then when i called they asked me to EMAIL THEM?? it kept going until the departure date and ofcourse its too late to do anything. Found these guys on skyscanners but I WILL NEVER USE THEM AGAIN !!!

Transparency
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Ease of Booking
Trip Completed No
Booking Type Flights
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Katy

KatyPerth, WA

Terrible. No customer service

published

Made booking in November to travel at Easter. No problem with the booking. Then Coronavirus started and they would not talk to me on the phone or answer my questions by email. Every time I emailed a different person answered and noone actually answered my questions. Finally cancelled the booking last week and have heard nothing and they want to charge $170 per person to change the tickets....for a family of 5 that is a lot of money. I will never book with them again.

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Flights
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Alan

AlanSydney, NSW

  • 2 reviews

Prompt help and service

published

We booked flights with Direct Flights. Their prices were very good. And when we needed help on a recent flight during the corona epidemic they were MUCH faster to react than if we had booked with the airlines directly. In fact 19 hours faster.

Transparency
Customer Service
Ease of Booking
Trip Completed Yes
Booking Type Flights
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Harshana

HarshanaGreater Melbourne (Outer), VIC

  • Verified customer

Worst customer service experienced ever had. Be aware of their services

published

I was trying to change the travel date due to Virus issues in the Sri Lanka. Instead of doing the changes and listening matter the lady who answer the called was argue with me. Also do not responded to the email within the reasonable time. Always tried to avoid the solution for the issue.
Please check other reviews before make any reservation with them. Lot of other travellers had same issues. Keep away from this travel agent .

Transparency
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Trip Completed No
Booking Type Flights
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Veena M.

Veena M.Perth, WA

Worst travel agent

published

This is a worst travel agent. Airlines rescheduled my flight and ready to give refund also through Agent, but this agent not ready to give my refund. Talking like no manners and unprofessional. Customer support superviser is terrible. I request you please do not book this travel agent.

The reviewer stated that an incentive was offered for this review

Angie

AngieSouth Australia

  • Verified customer

Worst travel agency

published

Customer service Staffs are highly unprofessional. No one gives the correct information and talks in ciircle. My flight was cancelled due to corona virus spread but no correct information regarding the flight was updated to me.Would never recommend to anyone.

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YPM

YPMGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Worse travel agent - Cannot cancel your Booking

published

This is the worst agent to book your flights. our return flight date and time was changed and we cannot travel on the new dates given by the airline. therefore we requested to cancel our flight and asked for a refund. we cannot return on the new flight schedule as it was the following day. we checked with the Airline and there were no other flights travelling on the dates that we booked. airline was willing to refund us, but because we booked through an agent they said they cant refund us in this instance. totally regretting for booking with this agent. the customer service supervisor is terrible.will not recommend this agent to anyone and will lodge a complaint with the authorities.

Transparency
Customer Service
Ease of Booking
Trip Completed No
Booking Type Flights
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Business class booking

published

I Booked Sydney to Santiago business class. Everything was done promptly and according to quotation. The etickets came through soon after I paid. I checked on my Qantas account and the flights were there and I did my own seat selection.

Most satisfactory

published

I found it easy to book a flight with Direct Flights. it was easy to contact Customer Service, which, to me, is very important. They were friendly, helpful and immediately available. I have not travelled yet, but don't expect any problems.

Transparency
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Trip Completed No
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Page 1 of 37

Questions & Answers

Mandy T.

Mandy T.asked

Prior to contacting the ombudsman, who in management can I talk with? Looking for a solution

1 answer
Ray
Ray

I sent.them.about 40 emails and called at least 4 times before they relented. They have the absolutely worst service I've ever encountered. All I can say is persevere. I submitted a complaint to Dept of Fair Trade which thankfully I withdrew today. Best of luck Mandy. You'll need patience and.persevereance

Davor L.

Davor L.asked

I've been chasing you guys (after you ignoring my emails of falsely promising to get back to me ASAP) now for 2 and a half weeks regarding refund for the tickets you sold me with now defunct airline (over $1,300). As a long term (till now satisfied) customer (I have been purchasing several times from you over the number of years) I find this appalling and I would at least expect you keep me posted about the process, next steps etc. I hope I will be hearing from you at some stage.

1 answer
Ali Shaheer S.
Ali Shaheer S.

Ive had exactly the same experience with these guys. The service is terrible. Either they dont pick up their phone, or they tell you they will get back to you and never do.

Jennifer B.

Jennifer B.asked

What are you asking for me to send a picture of my card details or my passport? There are many companies that operate online only and they have never asked for this as you have, claiming that to be the reason why

1 answer
Tracey P.
Tracey P.

Never have I ever...nor should you ever with any company...especially one you are unfamiliar with...not with flight network, BYoJet, momondo...not a one request this and say you can't have your tickets unless you produce them through an email AND after they take your money. I better receive a full refund and I certainly won't use them again

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