I cannot fault delivery of item in 2 days but leaving goods worth $600 at the front door and not even pressing the doorbell to let me know it was there is stupid. I waited home especially so that the item was not vulnerable to be stolen. Lucky I saw it through the glass.

They picked up my parcel Wednesday afternoon in Sydney, and it was at my doorstep 8am Thursday down the coast.
Very quick service. The box was in perfect condition, and the delivery guy friendly

So told they were delivering yesterday 30 April. Large item so wanted to check it was delivered correctly. Didn't turn up. Rang twice. Told it wasn't their problem as they pass it on to another company and they don't know who is now delivering the item or when - rang the company who I ordered from and they cant hep either. Do not use this company. Check with people you order from and if they do use this company - don't use them either. Absolutely shocking service, appalling customer care and given the stress folk are under yu dont need to be looking to this company to deliver stuff.

When logging in re-delivery asked to be contacted. Apparently they lost the number and left a note saying to choose an option (re-deliver, local pick up etc). In actual fact they sent the package 1000 km back to the sender in another state! I rang them twice and they said it's not their problem, that the sender is their customer not me, and the supervisor refused to talk to me when the other worker asked them to! You get what you pay for and I suggest you avoid this company.

3 deliveries with them all late over last 5 months. Have had to chase them up each time when the scheduled had passed. Twice had to chase the chase up, Poor customer service, Wish my vendor would give a choice of freight providers.

My parcel was first scanned on 13th April, it's been scanned 5 times at the same facility and it's now the 22nd April and I still dont have my parcel. After a phone call 2 days ago, and being promised a return call, I've just received a text to say it will be here today. No apology, no explanation, nothing. Parcel was going from Port Melbourne to Doreen, what's usually a 40 min drive. I wont ever be using them for my business

Very poor service. Un cooperative driver. They have very poor communication skills which is very bad for this industry. Their drivers need to be trained better in problem solving very easy situations. My parcel has still not been delivered after 14 days.

Instead of ring my doorbell and leave at my front door, they left my delivery outside near the street under the post box. No notification. Had I not checked tracking, would never have known to go look for it.

Getting tires delivered. Heard the delivery van outside. I watched as they wrote the note, left it, and went. Are you kidding me? Not even a knock? Wow. My partner needs the tires to fix his car and go to work -- how many other people are being effed over by these w*nkers. Absolutely unprofessional.

at home by the front door during the time they were meant to deliver, found a card without ever having someone knock. Now trying to arrange delivery with the sender and unable to locate my order on their 'sorrywemissedyou' address.

This box was dumped by my front garden by the driver of the forwarding agent for Direct Freight Express. The driver sped off. No markings on his truck. The box had been opened. I am expecting two items. Only one item in the box. No one can tell me if the second item was in the box. No paperwork. Direct Service say not their problem as the job was sent to a forwarding agent.

Ordered a package from Melbourne, opened my door to find this sitting there.
What a joke. I know these are tough times but did you kick my parcel into your truck

Sought to have a package which was undeliverable redirected to another address. You can't ring the local depot (Albury) and the consignment note number on the slip you can't get up on their site but mysteriously when you ring them they find it. Told would be delivered next day, now 2 days on so ring again, told they would get straight back to me and 2 hours later they ring to say another days wait. Excuse was a new driver, no apology or concern.

Product pickup card was delivered to wrong house, no assistance or apology offered - just said we will get it delivered to your correct adress when possible. Avoid at all costs.

We received a message it was coming. I was sitting at front door. Didn’t even hear anyone call out. Gate wasn’t locked. Not sure why but now we have to wait until Monday and I’m not sure whether the delivery person is going to do the exact same thing

I ordered products from a retailer who uses this company for deliveries so had no choice in courier, on receiving tracking info I looked them up and was a bit concerned by the reviews, however mine turned out to be a really positive experience.
Received a notification, really easy process to do authority to leave and confirmation given.
Was meant to be delivered by 25th. Status updated when item was on board, stating delivery on the 24th by 2pm.
Arrived at 1.55, friendly delivery driver.
One of the most hassle free courier experiences I have had.

Had a terrible experience with both the delivery driver and customer service team from this company. After package was delivered, I received notification of an extra delivery charge due to "not offering help" despite asking the unfriendly driver if he required assistance. Protocols were not communicated and staff did not want to discuss the matter.

Consignment consisted of 2 identical pieces. Stayed home for delivery only 1 arrived. Phoned company treated rudely by person called Sally who wouldn’t even afford us a phone call for delivery time so we have to stay home again tomorrow for the 2nd box to arrive. Disgusting service and communication.

The nice young driver from direct freight express adelaide was an absolute pleasure to get to know. Not only did he take all 12 very heavy boxes round the back for me but he did it with a smile. People like this really are one of a kind.
Ps. it was 40 degrees and still was positive and friendly.