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Reviews

4.9

421 reviews
5
(396)
4
(13)
3
(3)
2
(4)
1
(5)
  • Sender or ReceiverSender (44%) · Receiver (56%)
  • Delivery Time
    • On Time (146)
    • Early (8)
    • Late (2)
    • Unacceptably Late (1)
  • Delivery Arrived in Good ConditionYes (99%) · No (1%)
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Reviewer Photos & Videos

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  • Verified customer

Oz expats to NZ

published

Yes arrived safe, sound, & happy!! They were so happy to see us & traveled very well no stress!! Didn’t wait long to collect from cargo. Three happy pets!! Pearl Yaly Mae & Soul were cared for very well wonderful getting the updates by email.
Thanks Kate fantastic service!

1 comment
Dogtainers
The Dogtainers TeamDogtainers

Hi Pearl, we will pass your thanks onto Kate, we also wanted to say thanks for using Dogtainers and to wish you a very Happy New YEar.

Review collected in partnership with Dogtainers



Milan

MilanIllawarra, NSW

Great experience!

published

Our dog arrived on time, everything was just perfect.
The staff was friendly when the dog arrived and it was all well above my expectation.
Sophie was supportive, informative and helpful all the way through.
Thank you
Milan

1 comment
Dogtainers
The Dogtainers TeamDogtainers

Hi Milan, thank you so much for the feedback it was a pleasure assisting you with the move. Dogtainers wish you guys a very Merry Christmas hope you have a great New Year. All the best.

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Pandabears4

Pandabears4South East Queensland, QLD

Shetland Sheepdog Import

published

I would like to thank Angie from Dogtainers in Brisbane for her caring, excellent service and assistance with my importing a Sheltie puppy from the Czech. Republic in 2022. Angie went out of her way to ensure everything went smoothly. I can highly recommend Dogtainers for any pet services.

1 comment
Dogtainers
The Dogtainers TeamDogtainers

Thanks so much for your feedback we are so pleased your move went well, we will pass on your thanks to Angie and we wanted to wish you a very Merry Christmas from the team at Dogtainers.

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Tracy

TracySouth Australia

  • Verified customer

Excellent service

published

A wonderful job in reuniting our pets with us. Emma and the team were very helpful. Everything was professional and on time as stated. I would highly recommend this company to everyone transporting their pets.

1 comment
Dogtainers
The Dogtainers TeamDogtainers

Thanks for the great feedback. It was a pleasure to help you and we appreciate your recommendation.

Review collected in partnership with Dogtainers

Geri Huang

Geri HuangKingston 2604, ACT

Smooth transition

published

As first time pet owner to take a dog from Solomon islands to Australia, I heard many stories with different issues or last minute challenges. Dogtainers was very professional and helpful especially Sophie. I was a bit anxious but Sophie was patiently explaining the processes and providing recommendations. When the dog got to Australia, she was keeping me updated with all movements until Melbourne quarantine centre. It was a shock to my dog but he passed all the tests. Though after 10 days quarantine, he smell bad but he is happily reunited.
Thanks Sophie for making this transition so smoothly for us.
Geri and Greg

1 comment
Dogtainers
The Dogtainers TeamDogtainers

Thanks for the great feedback. We always try to communicate as much as possible so we are glad Sophie managed to allay your concerns and keep you posted!

Fantastic service

published

We received fantastic service from Dogtainers. It is a stressful process but their efficiency did much to allay our fears. I can highly recommend their services - we are very grateful to them.

1 comment
Dogtainers
The Dogtainers TeamDogtainers

Thank you Gaylyn so much for your lovely feedback. It is our pleasure to help people like yourself through the sometimes stressful process and ensure your beloved pets arrive safely. We look forward to being of assistance whenever you need.

Dogs

DogsWestern Australia

  • Verified customer

Couldn't have wished for more

published

I used Dogtainers to transfer my pets from Australia to the UK. The whole process from start to finish was as made so easy with the great communication and info given. Lovely friendly staff who I instantly felt confident that my fur babies would be looked after. They went above and beyond especially when my flight plans were delayed last minute. My cuties arrived happy safe and sound

1 comment
Dogtainers
The Dogtainers TeamDogtainers

Thank you SO much for your lovely feedback. Even though things can sometimes go awry we are always there to look after your beloved pets and help them get to their destination safely. We look forward to helping you again in the future.

Review collected in partnership with Dogtainers

Laura

Laura

  • 2 reviews
  • Verified customer

Brilliant!

published

We used Dogtainers to get our cat from Canberra to the UK, Madeleine was extremely professional and helpful throughout. Transporting pets is stressful enough and Madeleine and Dogtainers really made it easy for us.

One bill with no hidden extras is a huge benefit I always felt that I was getting the right advice as well as excellent service. The cat settled into her new home really quickly, which she wouldn't have done if she had a bad time travelling. I always got the impression that Dogtainers really cared about our pet. We couldn't be happier with the outcome!

1 comment
Dogtainers
The Dogtainers TeamDogtainers

Thanks Laura. What great feedback - we are so glad your cat travelled and settled well and that we were able to make the whole process so great for you. Best wishes.....

Review collected in partnership with Dogtainers

  • Verified customer

Very impressed with how my animal traveled

published

Very professional service, all the details were handled well by Dogtainers. I was very nervous about my cat Kousah's travel, but they reassured me time and again and sent me pictures of how she was going along the way. It made the experience more personal. Agents were easy to get in touch with if I had any querries or worries. I highly recommend working with Maddy, I was very impressed. I will definitely be using Dogtainers again if I'd have to move any of my pets in the future.

1 comment
Dogtainers
The Dogtainers TeamDogtainers

Thanks Rachel. We pride ourselves on our service, so we are really glad to get such wonderful feedback from you. We will always be here to help....

Review collected in partnership with Dogtainers

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  • Verified customer

Great service

published

We shipped our dog from Brisbane to Wellington, NZ. Kate was a fantastic help with getting everything organised for us. There was a little mix up with the flight from Auckland to Wellington (he arrived on an earlier flight without me being notified), however it wasn't a drama picking him up, plus he's a really good traveller and wasn't distressed at all. Dogtainers were really great to deal with and super helpful in answering all my questions and concerns. Would definitely recommend.

1 comment
Dogtainers
The Dogtainers TeamDogtainers

Thanks Nola. We really appreciate your wonderful feedback and so glad you would recommend us. Hope everyone settles smoothly in Wellington

Review collected in partnership with Dogtainers

Phil

PhilWestern Australia

  • Verified customer

Spot On

published

Everything went smoothly. Exactly as Kate said it would. Highly recommend this company for sending your beloved pet overseas. The whole process from start to finish was not only professional but very caring as well.

1 comment
Dogtainers
The Dogtainers TeamDogtainers

Hi Phil, Thanks for the great feedback - we are so glad you enjoyed the whole process, which can seem daunting sometimes. Domestic or International, we can help move any pet any time

Review collected in partnership with Dogtainers

Only pet freight service to use

published

Outstanding service. By far better than other pet freighter services. I will use dog tainers again, and the level of service helps that. I am struggling to write 30 words with my lazy ness so just filling in the extra ones with rambling. Cheers

1 comment
Dogtainers
The Dogtainers TeamDogtainers

Thanks Mick - you were so succinct you didn't need to say anything else! We love helping people move their pets and have been doing it for nearly 50 years

Narelle

NarelleMetropolitan Adelaide, SA

Above and Beyond

published

Dogtainers have been so helpful and accommodating.
Paul and Mel bent over backwards to ensure the transition of our Dingo from Perth to SA was seamless.
Fantastic customer service and very personal service too.
There was a hiccup at the time of departure but they got it sorted as quickly as they could.
Highly recommend.

1 comment
Dogtainers
The Dogtainers TeamDogtainers

Thanks Narelle. It was a pleasure helping you move your beautiful Dingo and we were so glad to be able to help

Irene

IreneSydney, NSW

  • 2 reviews

Excellent Service

published

This service has always been 100%reliable. ....on time, the dogs have always been well cared for, there has never been any error or drama with Dogtainers. Would not use anyone else.

1 comment
Dogtainers
The Dogtainers TeamDogtainers

Thanks Irene. We are really grateful for the wonderful support we have from customers like you. We have a great team who just love animals....

Benny Chihuahua

Benny ChihuahuaSouth East Queensland, QLD

  • 2 reviews
  • Verified customer

Happy traveller arrives in new home

published

Dogtainers met all our expectations and transported our Chihuahua - Benny from Brisbane to Los Angeles without incident. Benny was a happy traveller and arrived in excellent spirits. Highly recommend Dogtainers for shipping your loved pets.

Here is picture of Benny anticipating his next move.

1 comment
Dogtainers
The Dogtainers TeamDogtainers

Oh Benny! We will miss you but we are sure you will be a superstar in LA. It was our pleasure to help you get there and were thrilled to hear you landed in excellent spirits.

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Paul V.

Paul V.North Queensland, QLD

Outstanding Service

published

Dogtainers made the relocation of our pets an easy process. The y took care of everything including pick up, boarding, flights and delivery all at a fair price. The people I dealt with were professional and courteous, it was never an issue to ask for updates on how our pets were going in boarding etc. I would definitely use them again and recommend this service.

1 comment
Dogtainers
The Dogtainers TeamDogtainers

Thanks Paul - such awesome feedback that our team will be thrilled to read. We do strive every day to make things as easy as possible and it was a pleasure helping you move your loved ones.

Professional and Friendly service

published

All my questions we answered promptly and efficiently. All the information I received was accurate and precise and I knew at all times where and how my dogs were traveling.

1 comment
Dogtainers
The Dogtainers TeamDogtainers

Thanks Mikayla for your great feedback. We appreciate you using our service and are so happy you loved our communication.

Nikki

NikkiCanberra 2600, ACT

  • Verified customer

So relieved our pooch made it home safely!

published

The communication via email was excellent. There was no confusion, our questions were all answered promptly. The domestic transfer went smoothly, the discharge from quarantine to another domestic flight was handled without any problems. We were thrilled that our little dog was happy and healthy at the receiving end. Thank you.

1 comment
Dogtainers
The Dogtainers TeamDogtainers

Hi Nikki. Thanks for your great feedback - we really appreciate it as we do work hard to ensure everything goes smoothly for everyone concerned.

Christine and Nigel

Christine and NigelFar North Queensland, QLD

Above and Beyond

published

Thanks to Maddie, we and our dog arrived together in Auckland as planned. Maddie was extremely helpful and nothing seemed to be too much trouble. Would absolutely recommend Maddie and Dogtainers to anyone who wants to send their pets overseas.

1 comment
Dogtainers
The Dogtainers TeamDogtainers

Thanks for the wonderful feedback. It is really satisfying to receive such great compliments for our team, thanks

Amazing customer service

published

My puppy was picked up from the breeder and transported to the airport where it flew interstate. The staff kept me updated during the process. I was extremely happy with their customer service.

1 comment
Dogtainers
The Dogtainers TeamDogtainers

Hi Beth. Thanks for your wonderful feedback. Enjoy your new puppy!

Page 3 of 22
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Questions & Answers

Liz J.

Liz J.asked

Do you do snakes ?

1 answer
Dogtainers
The Dogtainers TeamDogtainers

Hi Liz,
Yes we definately do move snakes. If you would like to know what options are available please submt an enquiry through our website at www.dogtainers.com.au and the team will get back to you directly.

Thanks, The Dogtainers Team

Natalie

Natalieasked

Being a public holiday and no one on phone to speak to, after the latest announcement of canceling flights,
Will u still be transporting cargo?

1 answer
Dogtainers
The Dogtainers TeamDogtainers

Hi Natalie, Apologies for the delay. Yes we continue to transport animals during the Covid-19 pandemic.

Dearmum

Dearmumasked

Hello how much would it cost to have a golden retriever pup 12 weeks old from NSW sent to Perth WA (Southern river)

2 answers
Irene
Irene

I don't know...you'd have to ask them for a quote...it depends on the weight of the pup and the flight etc etc. Our dog weighs near enough to 30kgs, then there's the cage and we always choose a direct flight so that the dog is on the plane for the shortest time possible. Good Luck.

Dogtainers
The Dogtainers TeamDogtainers

Hi There, please can you call us on 1300 13 52 52

Get an answer from our members and Dogtainers representatives

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