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Maytronics Dolphin M500
M500, M500 Liberty (See All)
- 3 reviews
- 3 likes
Whilst it cleans the pool fairly well (walls excluded), the connectivity to the unit is rubbish. Unless I'm within .5 meter it doesn't connect. Sometimes have to try 2 or 3 times to connect. The weekly timer is also inconsistent and I have to reprogram the unit all the time.
If you change the sponge rollers, they will cost you a fortune (around AUD$200 for 4 pieces of foam)
After owning the unit for 2 years I have come to the conclusion that it was not worth the money
Purchased in October 2017 for $2,500.
Questions & Answers
Hi, I have Dolphin M500, that I purchased on May 2018, recently, have noticed that upon operation, power lamp illuminates and the robot bubbles, then it does not move and stops bubbling. Using the remote control it runs for a few minutes then stops, but if I use the remote as a Joy stick I can run the robot.
I have cleaned the impeller and ensured that the drive system moves freely by hand.
What shall I do?
Hi Admed, thank you for reaching out.
Maytronics recommends to reach out to the agent of purchase to inspect the unit to determine the cause. Please do not hesitate to contact our Customer Care Team ...
Read moreon 1300 693 657 option 2 for any further assistance. Many thanks!
Thanks for the advice. It seems that the power supply is faulty. The part number of the power supply that I have is 9995678-BTRF. Is this the same as 9995678 ?
The machine serial # is L17863FG6H
I have maytronic M500 that without Bluetooth function on the power supply. Can I just purchase new power supply with Bluetooth function to work on my currrent model? Will it also work on Mydolphin Plus app?
Hi Luke
Thank you for reaching out regarding your Dolphin M500. ...
Read more Can you please call our Customer Care team at your earliest convenience on 1300 693 657 opt 2 so one of our team members can assist you further. May I please ask that you have your robot's serial number handy when calling. Many thanks
Hi
I have recently bought a property with a 3 year old swimming pool with a Dolphin M500 pool cleaner, the unit has been relatively trouble free with the exception of having to replace the floating electrical cord due to corrosion on the connection contacts for a diagnostic, supply and fit cost of $350. I have the following questions.
Why does the Dolphin M500 maintenance manual contain the following advice to
(1) "let it air dry" after cleaning it Pull the filter out, rinse it clean with a hose, let it air dry, why is it necessary to let it air dry ?
(2) "The robot’s handle should be adjusted and locked diagonally in order to ensure optimum cleaning results". Why is this adjustable if the optimum position is for it to be locked diagonally
(3) "The handle angle can be adjusted to determine the speed at which the robot advances along the water-line". Is this a separate adjustment to # 2 above ?
(4) The unit climbs and cleans walls very well but it will not enter nor travel along a subsurface longitudinal 600 mm wide x 5 metre long stepdown.
Regards Jim
Hello Jim. Thank you for reaching out regarding your Dolphin M500. Please find information below relating to your questions:
1. Air drying your Dolphin is recommended it will minimise any premature fading and signs of wear and tear. ...
Read more 2. and 3. The optimum position of the handle as diagonal allows for the Dolphin to move across the waterline on the set angle and no differing speed as in the straight position it would move up and down. 4. Climbing steps and ledges as areas that require cleaning is not part of the mapping process that each robot undertakes in order to clean any pool. As robotic pool cleaners have a footprint of approximately 400mm, it is not guaranteed that robots will be able to climb steps and ledges due to the variance in size, shape, depth and shape of steps between pools. Please do not hesitate to contact our Customer Care Team on 1300 693 657 option 2 for any further information.
Hello Customer Service
Thank you for the reply.
...
Hello Jim. Thank you for reaching out.
Air drying of the machine and filters refers to when the Dolphin will be removed from the pool and stored away. If the Dolphin is to be used again, the filters ...
Read moremay not necessarily full dry between uses. If you happen to use the weekly timer feature to program your Dolphin for the seven day period, the Dolphin may remain in the pool during this time. It is however, recommended to remove the Dolphin from the pool when it will not be in use for any extended period of time.Get an answer from our members and Maytronics representatives
Details
| Category | Robotic Pool Cleaners | Robotic Pool Cleaners |
|---|---|---|
| Price (RRP) | 2990 | |
| Release date | July 2012 |
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