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True ReviewerNew South Wales
- 6 reviews
Good quality furniture.
After looking at a few places for a couch found it here. A fraction expensive than others but that's because the quality is great. Been an year and the couch is great. Will shop again.
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Cheryl from KingstonKingston 2604, ACT
Never again - Rude after-sales service
I bought a product on sale. It was only $20. I went to return it unused and the staff were patronising and downright rude as if I had some nerve returning a sale item. I am pretty sure that their refusal to give me a refund, or even a store voucher, is in breach of consumer protection law (which I will follow up). As for Domayne Fyshwick, forget it. Never again will I set foot in a Domayne store.
Cheryl
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Delivery was terrible
The delivery guys were 4 hours late delivering my appliance I bought in store, did not apologise for being late and complained and swore the whole time they were installing my appliance.
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Joshua AAU
The lady over the phone told me to keep shut
We bought dinning set and was calling to ask when to expect deleivery. She turned the whole conversation into an argument and even went ahead to tell me to keep shut over the phone. As a customer care representative I can say she is rude, no empathy and a bad ambassador of Domayne. Meanwhile I spoke with the other lady at the bed section she made me feel important and gave me useful information as requested.
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TanCanberra
- 2 reviews
Perfect Customer Service by Kai Carbine
I went into Domayne to purchase a printer and was served by Kai in the Fyshwick store, Kai was amazing and so helpful in everything. He made me feel very welcome and explained everything, he even offered to take the printer to the car for me - Thank you Kai
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Sunita
- 2 reviews
Excellent customer service by SARKIS MOVSESSIAN
Excellent customer service by SARKIS MOVSESSIAN
SARKIS gave us a fantastic shopping experience in the BEDDING SECTION at DOMAYN, Fyshwick. He has exceptional product knowledge and is very helpful & friendly. I would highly recommend this store to all:)
Congrats to DOMAYN, Fyshwick for having such an exceptional Manager who is an asset to the business.
Thank you SARKIS for all your help!
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RalfQueanbeyan, New South Wales
- 2 reviews
- 3 likes
Worried - slow warranty resolution
We ( the wife and I ) purchased a 3 seater HTL COLLECTION leather electric lounge in Sept. 2016, which was delivered early Dec 2016. Our worry is that one of the electric foot rests has stopped working after only 5 month of use. It has stopped retracting - just sits in the open position and grinds away. I contacted the shop in Fyshwick this morning and spoke to the warranty clerk about our issue. She was friendly and curious on the phone, but told me she would have to contact the manufacturer and a response was going to take approx. 7 working d...Read more
ays. I would also have to provide her with a photo of the lounge - why??? I do not understand why it takes 7 working days to contact the manufacturer and get a response. An email takes 3 seconds!!! Have we bought a dud product? or is this just a one off manufacturer error? For how many weeks do we have to walk around the extended foot rest in our lounge room before it is fixed? I will let you know!3 comments
Further to our problems with the lounge bought in Dec. 2016 - the 2nd motor has now failed!!! My wife rang the store and was told they will fix/replace it ASAP. I HAVE LOST ALL CONFIDENCE IN THE PRODU... Read more
CT! I believe that the fix is replacing the broken motors with the same ones and hoping that the warranty (12 month ) runs out prior to another failure. I asked for a extended warranty on the motors as the 3 seater cost well over $3000.00 and my expectations are that it should last 5 to 7 years without any further failure. My request was flatly denied, no offer of a alternative solution. I have also asked for clarification on the warranty ( on the replacement motors ) as my warranty on the original purchase runs out in early Dec. 2017. As yet no answer!!! Does anyone know of a good solicitor that is willing to represent us on goods sold by Domayne that do not fulfil their design lifespan. As to the quality control check on this lounge by Domayne in my opinion must have been non existent.Surprise, surprise. I have spoken to the owner of Domayne Fyshwick ACT this morning and she was very understanding of our concerns in regards to the lounge purchased from them. She has offered a full ... Read more
refund or full credit towards another TV lounge with the German motor/gearbox of our choosing and we make up the difference. My faith in Domayne has been restored, the store has gone from a 2 star to a much deserved 5 STAR rating in my opinion. Thank you Domayne Fyshwick.Similar opinion? Write a review on ieatwords.com.au!
MayCanberra
- 7 reviews
- 6 likes
Domayne VIP Evening
Recently I attended a VIP evening, hosted by Domayne at Fyshwick. My 13 year old Grandson attended with me, it was a pleasant evening and we purchased several discounted furniture items. One item was not in stock so had to be ordered in, the staff member told me it would take a couple of weeks. To my surprise it arrived in a couple of days which I was very happy with. I found the staff to be pleasant and helpful.
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Grosed out customerAct
- 6 reviews
- 6 likes
Domayne - now shipping free mould!
Ordered bedbase got mouldy water damaged bedbase.
This a after 6 months stuff around.
Don't shop there if you want to keep your sanity.
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CherylTheodore
- 2 reviews
Fisher & Paykel
We have just had our fridge delivered,we are delighted with it, the salesperson at Domayne in Fyshwick ACT was just wonderful, I had prices from other retailers and he matched and even bettered the price for us. So if you need good service and a great price go and see them. Nothing was too much trouble
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Ralf
The repair man did finally contact us 8 days after first contact, had a look at the lounge and ordered the parts. It took 4 weeks for the parts to arrive and be installed. So all good now - lounge is ... Read more
working and my faith in the company that sold us the lounge, somewhat restored.