Outdoor table ruined by rain and sun - after 4 months the black table had white marks all over it and was originally replaced - 4 months later the same thing happened again even after I made every effort to use the wax supplied. Im now told it was my fault that the table cant last outside and no refund given.
never shop here again.

Produce delivered was not as demonstrated and unusable. Salesman did everything he could think of to prevent a refund. Then wanted to charge us nearly a $1000 for the privilege.

We purchased 2 lounges and they were damaged in transit. Domayne not only repaired the damage within 7 days, but also supplied us with loan couches in the interim. We also received follow up calls and emails. A rare experience in the world of customer service! Well done and thank you Domayne!

I was told the lounge would last 15 to 20 years. Had problems after 2 years with a collapsed seat. Which they did fix. However, the lounge started to look like rubbish after 3 years despite regular cleaning, even had it professionally cleaned. It is now 7 years old. The stitching has come undone and the leather is rough and peeling. We have teenage kids (never put their shoes on the lounge), no pets, non smokers. Disappointing would NEVER shop there again.

Purchased 8 new dining chairs on 'special' on the weekend. Chairs were in two large boxes loaded by the warehouse staff. Upon returning home, found only 6 chairs. Staff were very helpful in assisting me, and even the manager made the time to help me out personally. Replacement chairs at the "special" price have been ordered for me.
Just an update.
True to their word, replacement chairs have been picked up, and now I have the full set of 8 dining chairs. Thank you so much to Domayne Belrose, their ever helpful staff, and the Store Manager Mark, for his kind assistance.

Purchased a lounge for $3700 from FRANCES the manager on 3 Jan 2018 and was promised mid-Feb. Never heard anything until I called the (useless) customer service officer who then said 'the system is telling me end of march'. When I finally got Frances on the phone he made out as if I was lying about him telling me mid-Feb and then said read the receipt it says 8-10 weeks when I told him that the date he has given me was 11 weeks he then said 'it's just a guide'. Trying to cancel the lounge now. Absolutely DISGUSTING customer service no apologies given - when we said we were cancelling the order his only answer was 'you think you'll find a lounge in a week'.

We found a good price for a Miele C3 online, Domayne Belrose agreed to price match, all good, my husband pays picks it up and gets home. Then my daughter was opening it up to use it. Notices that they have supplied him with the C2 at least $100 less and charged him for the more expensive one. Heads back up to Belrose and scores an unpleasant saleswoman who then asks has it been used, no, its only an hour from the purchase, and then trek over to the warehouse to pick a replacement up, no wonder its called "hardly normal" the service there was less than normal!

In store purchase:
We bought the VERONA king size bed. It was custom order, received within 4 weeks, amazing quality, beautifully made. Wife is very happy with it!
Marc was absolutely amazing to deal with. I would highly recommend his service and this product.

Domayne Belrose are the worst company at customer service! We waited six months for our ordered table to find we had to send it back on delivery. The staff say they will call you back and chase up progress, but they never do! Do not shop at this store... they are all smiles for service, but once they have you sold, they avoid you when there's an issue. We demanded a full refund on our product and will NEVER shop there again. Domayne, you've lost our vote!

Purchased a 2.5 seat leather couch from Domayne Belrose which was delivered April 2015.

Within 8 months the couch started to peel which was odd considering genuine leather is not supposed to peel.

According to Choice.com, this is due to the fact that there is no regulation in Australia as there is in the UK for what constitutes genuine leather so be very careful when purchasing.

We regularly cleaned and maintained it, when the supplier came to inspect they said it was due to perspiration and rejected our warranty claim. When we informed domayne that perspiration does not make genuine leather peel they took no action and were extremely difficult to get a hold of and dismissive when we did.

Very disappointing.

The worst customer service ever. 5 times they say they will call back. Got 1. You're a goose if you think people will tolerate such appalling service. Told originally the table would take 4 weeks. 9 and a half weeks later, still not sighted & no indication when.

They failed at every turn to communicate what was happening & worse told us lies as to what was going on. & then they have the gall to say they will levy a 20% cancellation fee! What a joke.