??!

Reviews

2.3

264 reviews
5
(75)
4
(9)
3
(6)
2
(13)
1
(161)
  • Product Quality
    3.2 (51)
  • Return Claim MadeYes (8) · No (45)
  • Warranty Claim MadeYes (9) · No (44)
  • Product Appearance As advertised (61%) · Not as advertised (39%)
  • Customer Service
    2.7 (53)
Previous
Next

Reviewer Photos & Videos

A_Borg

A_BorgSydney, NSW

  • 2 reviews

Best Customer service by far!

published

Very happy with our shopping experience.Large range of versatile furniture in big showroom.Service from Olesya was amazing she assisted us from start to finish and customising all furnishing to our new home making process very enjoyable.We love how our home looks and can’t wait for our next project will definitely deal with Olesya again. Very happy customer she is great asset to the store.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationPenrith
See all answers
Tavrez Ahemad

Tavrez AhemadSydney, NSW

Great Service From ZAVEED !!!!

published

We were looking for lounges, wasn't sure what we looking for. Zaveed from Penrith store was very helpful and friendly. We ended up buying lounge and dining setting. Great customer services from Zaveed . Definitely coming back to him to buy more !!!!

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationPenrith
See all answers

Salesman quickly lost interest after we had purchased.

published

Produce delivered was not as demonstrated and unusable. Salesman did everything he could think of to prevent a refund. Then wanted to charge us nearly a $1000 for the privilege.

Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeNo
See all answers
Furniture Shops

Find out how Domayne Physical store compares to other Furniture Shops

Know better, choose better.

Compare all
Samuel S.

Samuel S.

  • 6 reviews

Better then online buying

published

Spoke to a sales rep Jason and he was a really nice and helpful bloke, he knew his stuff and their prices and quality and much better then those budget online dealers where you get no customer service, thank you Jason really appreciate your help and hope you get a good Xmas bonus !!



Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAuburn home
See all answers

Worst store in NSW; if only 0 stars was an option

published

No transparency shown by staff. Will try to rip you off & when the proprietor intervenes his response is "too bad, this is all you're getting". Stay away from this store!

Customer Service
Product Quality
True Reviewer

True ReviewerNew South Wales

  • 6 reviews

Good quality furniture.

published

After looking at a few places for a couch found it here. A fraction expensive than others but that's because the quality is great. Been an year and the couch is great. Will shop again.

Candy E

Candy ESydney, NSW

  • 2 reviews

Fantastic service from Luke

published

Just a big thank you to Luke in the Alexandria branch (NSW)- he was so helpful, gave me fantastic interior decorating advice and went out of his way to find everything I needed. He also helped me take my heavy goods to the car. His service and knowledge was outstanding and made my shopping experience very easy.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationAlexandria
See all answers
Wendy1

Wendy1Melbourne

  • 2 reviews

Quoted two different prices

published
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationDomaine melbourne
See all answers
JacobMendez

JacobMendezSouth East Queensland, QLD

  • 2 reviews

Awesome service from the manager Sam and his sales team Andy

published

We cane into your store in Saturday and had the pleasure of dealing with Sam and Andy.
They are very helpful and seemed to be more interested in making sure we get the correct advice rather than making a quick sale.
Me and my family appreciate good sales service because when it isnt genuin it means trouble down e track. Hats off to your team well done

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationFortitude valley
See all answers
Furniture Shops

Find out how Domayne Physical store compares to other Furniture Shops

Know better, choose better.

Compare all

Awful after sale service

published

Be careful when buying from Domayne !!!! If something goes wrong you are on your own ...They will ignore you and do everything to blame you for a problem .As per picture i was sold base and mattress that dont work together.Its a hazard and you can break your neck if you use this products together . What a joke this place is.Absolutely no respect for customers and no assistance if you have any issues regarding your bed.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationCaringbah
See all answers
Cheryl from Kingston

Cheryl from KingstonKingston 2604, ACT

Never again - Rude after-sales service

published

I bought a product on sale. It was only $20. I went to return it unused and the staff were patronising and downright rude as if I had some nerve returning a sale item. I am pretty sure that their refusal to give me a refund, or even a store voucher, is in breach of consumer protection law (which I will follow up). As for Domayne Fyshwick, forget it. Never again will I set foot in a Domayne store.

Cheryl

Customer Service
Return Claim MadeYes
Warranty Claim MadeNo
Store LocationFyshwick ACT
See all answers
Consumer

ConsumerGreater Melbourne (Metropolitan), VIC

WORST company I have ever dealt with

published
Customer Service
Product Quality
Return Claim MadeYes
Store LocationSpringvale
See all answers

Don't buy from this store!!!

published

Keep away! When I bought the product I was informed that I'd get the item in the following week, but 2 months later and I still haven't got it. Called them a few times and got different information each time.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Sandra Dilks

Sandra DilksSouth East Queensland, QLD

  • 2 reviews

Wonderful encounter with a salesman

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationDomayne Fortitude Valley
See all answers
Your Potential Customer

Your Potential CustomerGreater Melbourne (Outer), VIC

  • 2 reviews

Fantastic Service!

published
Customer Service
Return Claim MadeNo
Warranty Claim MadeNo
Store LocationMelbourne QV
See all answers
Furniture Shops

Find out how Domayne Physical store compares to other Furniture Shops

Know better, choose better.

Compare all
Dennis

DennisSouth East Queensland, QLD

  • 4 reviews

No after sales service

published
Customer Service
Product Quality
Return Claim MadeYes
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationBundall
See all answers

Poor Form

published

I have been a customer of Domayne at Kotara NSW for over 40 years and have had nothing but praise for the service we have received from mainly the electrical and bedding departments. Unfortunately that all turned sour just recently when my family purchased stuff from the furniture department. Without going into too much detail the staff in that department were bordering on arrogant and were very condescending when assistance was asked for. The thing that has turned from shopping at Domayne again is that after sending an inquiring email to their complaints department they never had the decency to reply. Bad form Domayne and another lost customer who is spreading the word about the lack of care.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance Not as advertised
Store LocationKotara
See all answers
Anonymous

AnonymousSydney, NSW

Awful after sale service

published

Appalled with the after sale service we received. Our couches had no cushions when delivered, David said our couches had been sprayed with the scotch guard we had already paid for but his customer service said otherwise, the legs on the 2 couches were both different colours, when asked to be ordered new ones they told us they were ordered 10 weeks later I called to follow up they failed to return my call 3 times then after that time the legs still weren't ordered. Finally after 4 months I settled and took the colour they had in stock we didn't want to wait any longer or deal with them any more. Still they never apologized for the mistakes. it is a shame because we like our couches just felt once they got our sale they did not care at all.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationCaringbah, NSW
See all answers

Delivery was terrible

published

The delivery guys were 4 hours late delivering my appliance I bought in store, did not apologise for being late and complained and swore the whole time they were installing my appliance.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product Appearance As advertised
Store LocationFyshwick
See all answers
Isie Dawson

Isie DawsonVictoria

Best before and after sales service

published
Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeYes
Product Appearance As advertised
Store LocationSpringvale home centre
See all answers
Page 2 of 14
See all Domayne reviews

Questions & Answers

Jane C.

Jane C.asked

QLD, Fortitude Valley

I bought a cushion on Tuesday and when I got it home it didn’t match my decor. Can I return it and get my money back?

1 answer
Fired Up
Fired Up

Don’t think so.

Mark

Markasked

Physical store

is the sidchrome tool offer still available?

1 answer
Fired Up
Fired Up

Why ask a Review forum?

Get an answer from our members

ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.