Wrong colour bed delivered and it was damaged! No response from customer service for 3 days after contact regarding issue. The staffs are not professional! Extremely disappointed withe quality of the product and service given after purchase was made.

Went to Domayne Springvale store to pick up an egg chair and was served by Kate Miller. Had an absolutely fantastic customer service experience at the store. Kate was super helpful, she answered all my questions. Explained and assisted me on disasemble my egg chair so that I can transport it home. She later voluntarily gather together the full set of parts for me to pick up (as the furniture purchased was one of display products). Kate, thank you once again and will definitely visit Domayne again soon.

The sales representative lied to us about delivery time and it arrived weeks after we expected.

When it did arrive, it arrived damaged and customer service was not helpful or reassuring. Also the wood colour of the table did not match the chairs in the set we ordered.

Don't waste your money or time!

Bought a lounge suite and was contacted for delivery promptly. The delivery driver[name removed] or excrement into my carpet and pretended he hadn't. Called Domayne who said they used contractors for deliveries; I told them that's not my problem it's theirs and they need to clean my carpet ASAP. Owner of the delivery firm took 3 business days to get a cleaner to come out and clean my carpet - after I reminded him and called Domayne to complain about how long it was taking to get my poo covered carpet cleaned. The furniture is ok, their service and knowledge of consumer law is poor.

Bed section customer service was very bad and never buy from them anymore. They shouting and the manager not a good person. Not happy with all of them. They promise for delivery but they never do. Worst place to buy bed.

Very happy with the assistance given in understanding the nature of the Tempur mattress cover and Tempur doona. The knowledge of the product, patience in sharing this information via phone or in person, willingness to understand your needs together with time given in the lead up to Xmas was very much appreciated. Thank you.

Bought a mattress 3.30 Sunday afternoon for about 4k. Tried to cancel order 10am Monday morning. Was told it was impossible and would cost me $800!!!. They tried to intimidate,bully and lie.
Had to threaten VCAT and still ended up paying $100 to the lying, bullying proprietor. He says he’s been to VCAT MANY TIMES in the past and doesn’t seem concerned whatsoever!!!!!
Salesman did a medical examination on my back and told me where my problem was?????
Funny as my back never had any problem?????
DO NOT trust these people.

I bought queen size mattress with adjustable base. Since using this mattress, my back has been sore and terribly pain. When I tried it in the store, very comfortable, but my own is not unfortunately. My sis also has same model with king size, but her bed is alright. I choosed medium as advised seller in Domayne, but it’s not medium surely. I’m really unhappy with this result.

We purchased a set of leather sofas in-store at the QV centre, Melbourne. The purchasing process was fine, and generally you have to wait 10 - 15 weeks for delivery, but there was one in stock and they could deliver on Saturday and we only purchased on Thursday! So we opted for delivery on Monday - they phoned the day ahead as they said they would and scheduled delivery between 9:30 and 11:30. They arrived just before 10am! The sofas are the correct colour and in perfect condition.

I purchased a mattress from Domayne Springvale today from Salesperson Vicky.
I had excellent customer experience and she has good product knowledge. I was really impressed by the service provided by salesperson and also the Franchise Russell.
I'm really happy and I will buy more in the future and I will recommend my friends to Domayne Springvale Bedding! If u want a good deal, go to Domayne Springvale!

I purchased a package deal from Domayne in store.
After receiving my delivery I had a problem with my sofas, the manufacturer did not agree with my complaint which was quite stressful but Domayne kept to their word, I could not have asked for better customer service. Betty from Springvale kept me in the loop throughout the process and reassured me Domayne was there for the customer.
Sadly the issue could not be resolved, but Domayne offered me a full refund. Excellent aftercare service I highly recommend.

Many things went wrong with my order. The wrong dining chairs arrived 3 times before they got it right. My dining table was replaced twice as it was marked and faulty... all of this aside the staff were very apologetic and helpful. Ev

We bought a Tempur Zurich mattress from Emel at Domayne Springvale. Not only did we get excellent pricing but the bedding department manager Emel ensured we received fantastic service throughout the process from choosing a mattress through to delivery. Thank you Emel for really caring for us as customers - Mike