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Reviews

3.2

11 reviews
5
(6)
4
(0)
3
(0)
2
(0)
1
(5)
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    • Verified customer

    Worst customer service

    published

    My roof is leaking and take them ages to fix it. When you try to contact them, their number goes to answering machine. They ask you to email them instead. I email them, it will take them weeks to reply. Cant you imagine dealing with builder who cant communicate. The sales department always do very good job. They will ask you to sign the contact as soon as possible. But the service after that just down the hill.

    Construction End DateOct 2017
    liang

    liangperth

    • Verified customer

    This is a terrible building experience with Don Russell Homes. They are absolutely terrible, terrib

    published
    Construction End DateDec 2016
    • Verified customer

    Fuss free. friendly competent staff and a great result

    published

    This home is for my retirement and I am a fussy type. From start to finish, all my requests were met with a "can do" approach from Don Russell Homes and all were delivered. The quality is excellent and all the tradesmen used were the top of their game. Supervision by Gavin was A1 and he went well beyond what could normally be expected. I am a very happy customer indeed.

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    Mitch

    Mitchperth

    • Verified customer

    Very happy clients

    published

    We built our Don Russell Homes several years ago and were very happy with the service and workmanship. We would highly recommend Don Russell Homes to any prospective client. We found the staff to be very knowledgeable in all aspects of the building process and the whole experience went very smoothly. Over the years that we have been in the house we have had very little maintenance and we love our new house.



    • Verified customer

    Excellent!

    published
    W & K Harding

    W & K HardingPerth

    • 2 reviews
    • 1 like
    • Verified customer

    Totally Satisfied

    published

    We signed to build our "final" home with Don Russell in July 2013 and had mixed memories of our 2 previous building experiences. Construction commenced April 2014 (DRH were very understanding and fair with pricing as it took more than 6 months to sell our home). From Pre-start through to handover, we were very impressed with the professionalism of ALL DRH staff who responded to any issues quickly and efficiently. The quality of the build is excellent - a fact noticed by several of our friends who have had varying experiences with building. To date we have only a few very minor issues to report for maintenance. In summary we would highly recommend DRH to prospective home builders.

    James Paterson

    James PatersonPerth, Western Australia

    • 2 reviews
    • 1 like
    • Verified customer

    Very Happy

    published

    We built with DRH in May 2013. This was our first time building and we were very nervous. We did a lot of research before deciding to go with DRH.
    The Construction Manager [name removed] was fantastic and was always on hand to answer any queries we had along the way and put our minds at ease.
    From the first design, through pre-start, handover and after care we could not fault DRH.
    Our 420m2 build was completed within 8 months.
    The level of finishing was what you would expect from a top-class builder.
    I have recommended this builder to a number of my friends and would have no hesitation in building with them again in the future.

    SpiceGirl

    SpiceGirlPerth

    • 2 reviews
    • 12 likes

    Facts reign supreme in this medium of communication

    published
    ARTY

    ARTYBaldivis

    Don Russell Homes

    published
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    Couldn't be happier!

    published

    We took possession of our home in Dec'12 & found the whole process from signing up, to pre start, to build very smooth. Everyone was professional & the supervisor was always on call & available for us to work in with all the contractors. A major plus was the timing of the build which moved between stages without delay. I've recommended a family member to go with DRH. I'll be happy to report on progress there as well!
    Good quality workmanship & availability of DRH staff at all key stages.

    Southofriver

    SouthofriverAU

    • 2 reviews
    • 10 likes

    Dont bother.

    published

    Overpriced and poor quality workmanship. But at least we got a decent coffee machine out of them. I would seriously advise doing your homework first before using this builder or at least using an independent supervisor.
    Like the style of the home.
    nothing was done properly and i mean nothing. Every trade mucked up.

    Questions & Answers

    BabuRao

    BabuRaoasked

    How are their display homes? Thinking of buying one, but seems expensive. Is it because of their 'workmanship', high-grade material used or too many features or expensive tradies?

    3 answers
    ARTY
    ARTY

    To be honest - their workmanship was poor....but may be of a higher standard in their display homes - because that is a point of sale. Material is standard - but they will be quick to tell you otherwise....our choice of appliances and fittings was of low quality - anything of a higher standard ... costs more....

    Mark
    Mark

    We had a positive experience. Communication was great. Their customer support person was always on the ball and available to answer questions. We were assigned a building supervisor who always took our calls and lined up the trades for a fast build. It all went smoothly. They were very professional and customer orientated.

    Lester
    Lester

    Display homes prices are the true yardstick of the actual prices the high quality finishes these builders promised in their sales pitches. If you are going for the lower priced packages and specifications, expected much less in all things, quality, workmanship, timeline and etc.

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