My daughter referred me & her partner through their referral site & no reward as promised.
I'd never heard of them or used them before.
I call crap on the supposed referral program. Not using again out of principle.

Food has still not arrived. It is over an hour late. I watched the driver on the map drive in the complete opposite direction for 15 minutes before texting him. He replied and said he is lost. I'm in the North and he drove West. Hard to believe he got lost. More like they are short staffed and doing multiple drops in 1 run. The driver is in Maribyrnong and I am in Pascoe Vale. Food was picked up 20 minutes ago. Will now take at least another 30 minutes for the driver to arrive. Absolutely ridiculous. No customer support team. Only support for drivers and vendors.

just ordered red rooster, waited waited and waited at least an hour, eventually had a livechat conversation with doordash only to be told that the shop was closed, unbelievable customer service did'nt even have the audacity to notify me, no text, no cal,l no email, i would suggest menulog way better.

Customer service is discussing.
They ignored my questions, or sometimes they suddenly quit the chat.
I asked them to cooling off but they did not answer.
What a bad company that I never have seen in my life.

I ordered multiple times and they do not give genuine responses and neither there is a bit of customer service in the customer service department. They hang up on your face like you are just a F clown.

I watched my food sit at the restaurant ready for 30 minutes before being picked up. It arrived cold. I'm only 5 mins away from a huge food district.
Tried to contact support many times and was continually offered a $5 credit then case closed. Not acceptable given I will never prefer from them again.

Rude customer service, let you feel that you are lying. Uber eats much better and trust their customers. Doordash is just there to cancel your orders and put your money on hold. Then you need to contact them and beg them for refund. Never recommend. Better to pay uber delivery fee

Terrible service. My delivery driver was nearly at my house to drop my food off and was sent a text message saying to deliver the food back to where I ordered the food from. So he drives back. I call the driver to ask where he is and he tells me about the text. When he finally turns up to my house with my now cold food he shows me the text. Never using Foodash again

45 mins wait for my order and ol mate calls me saying the restaurant was closwd when the app showed 5 mins ETA. Never using it again and recommend all to save your time and money.

The delivery for me turned out to be surprisingly fine. Food arrived earlier than expected and was still warm. Driver drove all the way up to the driveway and handed me the food. Ordered Gami Chicken & Beer from around the Castle Hill area. I guess in my opinion, quality would depend on the particular driver as well.

Condescending email and response from door dash telling us to make sure we are available for delivery when we were sitting in our unit the whole time. Allegedly the driver tried to contact us but there was no call or text to the mobile provided. An email was sent with a photo where the food was supposedly left. It was a picture of the street outside our unit! Who leaves someone’s food in the middle of the street! Disgusting non service, will never even contemplate using again and definitely would encourage no one else in Sydney to bother using them.

Upon waiting an hr for my food & checking the online tracker, I saw it said the driver had delivered it so I rang the restaurant who told me he’d call the driver. He rang me back & apologised on behalf of the driver saying that he left it on the ground next to my letterbox! I gave clear instructions that my apartment was opposite a private hospital and to ring my buzzer number or call my mobile which he made no attempt to do either! This is below standards by any means. Absolute rubbish!!!

Have used Doordash a few times without any issues except this time the driver instead of coming in the apartment decides to leave the food outside the apartment near the letterbox area. Only found it through ringing the restaurant that the delivery was left outside the apartment. Luckily no one had picked it up. This driver needs to be fired ASAP as these are below sub-standards of service delivery.

Ordered, restaurant cancelled the order, payment deducted from my account by the restaurant and now playing the 5-7 business days waiting game to receive a refund.
Doordash needs to review their processes if they want to complete with the leaders offering this service in the field.
If it was possible to rate less than 1 star, I would have.
Orderer beware!

Terrible. Absolutely terrible. All of these commercial delivery providers are terrible, its best to order directly with restaurant, all these online services are a waste of time. Independents are better at controlling delivery.

Their customer service reps are the most incompetent people you could ever deal with. They don't help, can't understand English and have no idea what is going on. This company operates in a fraudulent, deceptive manner advertising coupons which don't apply. The CS reps tell you to place the order first and they'll apply it, but then they go and add the credit as Doordash credits! NOT an order credit or refund. So they keep you locked into ordering from them and mislead you into parting with your hard earned money!
They should be investigated. If anyone would like to work on formulating a submission for the ACCC I would like to be involved. This is illegal and Doordash should be ashamed of themselves. DON'T USE THEM!