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Dulux
Preeti S.Perth, WA
Theatre black- terrible experience
Bought Theatre Black paint from Dulux for my theatre room. With a kid it took us a few days to paint 3 quotes in one room. The slightest touch leaves marks and anything hits a little harder brings out white. We spent so much time and money on this product... left very disappointed :(
1 comment
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Simon S.Perth, WA
- 3 reviews
- 1 like
Beware! False advertisement - colour shade only available for very short time
Have bought Dulux Wash&Wear a few years ago.
I paid the premium price relying on the "wash & wear"-promise as I had young kids.
When I then wanted to remove scuff-marks, I was not able to - I tried everything, from clothes to special plastic sponges, no avail. It is definitely not "easy to clean" or "mark and stain resistant" as advertised.
Tried to get it repainted which was not possible as Dulux discontinued the shade - even though I had a very common white shade, not some fancy colour...
However, I only found out once I applied the new p...Read more
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Bullies
We are a professional painting and decorating business and the customer service at Dulux is APPALING. Tom Torpy in the Dulux team bullied and harassed us, and fought with us to the point of tears. We have spent THOUSANDS of dollars on Dulux products on HUGE projects, that have required enormous supplies of paint. They are an awful company to deal with. Spend your money on another product like Wattyl, where they treat their customers with respect.
1 comment
DuluxDulux
Hi Bob
We are disappointed to hear that you have had a negative experience with us. We aim to ensure that all our customers receive the best customer service possible and we take all customer feedback... Read more
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How do we fix this.
We have been using a powder-coater for the past two years who advertisers that they warranty all their work and display the Dulux logo on their web site. So you would think they are backed by Dulux.
We have asked for a warranty as some of their product that has failed. Where do we stand when they are using and endorsing a Dulux product.
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Don't get a Dulux Accredited Painter
Be aware that Dulux Accredited Painters are not accredited at all. These 'accredited' painters have to pay $1200 or so a year so that they can use the Dulux logo in their marketing.... and then charge more for their service. They are not better at all. I asked to see what this "accreditation" is all about and all I got is a business agreement. It is misleading to called them "accredited".
The real good painters to not need to ride on another company's logo to impress.
Many painters even use these logos without paying and it is really a dogs b...Read more
reakfast. Best to avoid them altogether. The worst bit is this: Dulux Accredited Painters go into agreement with Dulux to use more Dulux Paint, whether that is the best product to use or not for your situation, as happened to me. If later on the product fails and you have a dispute, Dulux will be on the Painter's side not yours - remember they are paying Dulux the $1200 a year for the privilege, so they sure want to get some back scratching back. These schemes should be investigated.1 comment
DuluxDulux
Hi Darren,
Dulux Accreditation is offered only to select professional painters. Dulux Accredited Painters must demonstrate high quality workmanship, fulfil strict professional criteria and hold appro... Read more
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OCPPerth
- 15 reviews
- Verified customer
Furious at the service by a Dulux Accredited Painter.
I hired a painter claiming to be a Dulux Accredited Painter, believing I will get the best possible professional painting service, but I couldn't be more wrong.
This painter used false accreditation, wrong undercoats, with tannins starting bleeding within a week, did not sand, did not clean before they painted and painted over cobwebs and insect nest etc, did not use drop sheets and made a mess. I sent photos to Dulux.
I'm finding Dulux very reluctant to assist, because of course this painter is their client and uses their paints and hav...Read more
e a conflict of interest here. They don't care much about me, the end user of their products, but they care more about how much paint they are going to sell to dodgy painters or not. I have to re-paint everything from scratch at a significant financial and emotional cost, and time. Will make sure the next painter will not use Dulux and will also make sure he is not a Dulux Accredited Painter.2 comments
Garth M.Dulux
Hi, we are sorry to hear of your experience and we would like to help resolve this for you. If you could please call our Help&Advice team on 13 25 25 and reference your customer number 142265. Or alte... Read more
rnatively private message us with your contact details, and we can arrange to call. The Dulux teamI did and it was a completely futile effort. My review stands as is. I've been told that there are a lot of fake Dulux Accredited Painters and you can't do much about it.
My email to your rep, was ne... Read more
ver answered either. I have no option but to stay away from anyone who claims he is a Dulux Accredited Painter.Similar opinion? Write a review on ieatwords.com.au!
Great products, great customer service.
Contacted Dulux with a minor Exterior Weathershield problem. Our consultant Ricky was brilliant and explained everything simply but in detail, resolving our issue. Just wanted to say Great Job Dulux, we are happy with both your products and customer service.
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Tab
- 2 reviews
Exceptional product
I’m in the process of “painting” over classic 70’s style SUPAWALL - yep, laminate wood-look panels that are high gloss and low appeal. This product was recommended to us by Bunnings. A quick sand with a hand held orbital to take the sheen off the laminate & then brush down to remove dust. I only printed one coat of the maximum adhesion primer (I did get a little less coverage per square meter, probably 3/4s of what it said on the can) and left it to “cure” for 7 days. Wow- what a joy it was to paint over today, smooth, non porous (so I actua...Read more
lly got excellent coverage per square meter with my paint coats) and I’m so glad I didn’t go through all the expense & time to rip down the panels & re-gyprock! Would recommend for anybody who is trying to paint over a glossy surface!1 comment
Garth M.Dulux
Hi Tab, thanks for your feedback. We are glad to hear you were able to transform your walls. If you have any questions about any other projects you are looking o do, feel free to call our Help&Advice ... Read more
team on 13 25 25 or live chat on our website. Thanks - The Dulux teamSimilar opinion? Write a review on ieatwords.com.au!
LemonAvenueSydney
- 2 reviews
Accent Color - Don't bother with this range, very few sample pots available.
I took several of the Accent range colour Palettes from my local Mitre 10 it's a very good colour range. Unfortunately when i tried to get paint sample pots made up in several of the colours these were not available as the formulations don't break down small enough. I was told that i could probably get these from dulux directly, so went on their website to do so. It turns out the Accent range is solely a Mitre10 range and poorly supported by dulux. I couldn't find the names of the colours listed anywhere and when i range Dulux the customers ...Read more
service was pathetic. Looks like Mitre 10 have been sold a turkey in this range - without sample pots it is a very expensive exercise to try the colours as you have to by a minimum of 500ml or 1 lt. Too expensive and difficult to bother with this range.Similar opinion? Write a review on ieatwords.com.au!
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Niko TGreater Melbourne (Inner), VIC
- 29 reviews
The only thing worse than their Product is their Company as a whole.
They claim that they cannot list all of the possible / potential problems with compatibility of their product on the product itself, yet where they can, on their website, there is actually even less information about what their product can and connect do yet when you contact their "support team" and I use that term as loosely as possible, they "recommend" soooo many things you should or shouldn't do.
Contacted the support team when we had an issue with their product bubbling on a large amount of external timber and was told - "we recommend o...Read more
nly using it on non treated timber" - does not say this anywhere and their own rep who was at Bunnings at the time told us that it would be fine, "we recommend weathering the timber for at least 2 weeks", "we recommend using oil base on treated timber" - their rep at Bunnings actually told us that water based sealer would be ideal for use on treated timber, "we recommend not putting it in direct sunlight until it has had time to cure" - weather-shield not in direct sunlight?? How do you paint a house with it then? Wait until its dark only? All of these things which they "recommend" are NOWHERE to be found on their product or spec sheets online. We ended up having to pay for a 2nd load of timber, followed their instructions to the letter, even weathered it outside for 3 - 4 weeks, left it in my garage to cure for 2 weeks and the exact same thing happened. All of this and yet this is not a problem with this product or batch. They would not send someone out to get a sample, they simply washed their hands of it all and blamed my prep work. We had a already painted one of the beams we had with the exact same product but left over from jobs I had done almost a year ago and even though it was the same timber batch as the others and didnt use anywhere near the fiddly prep work they "recommend" but dont state on their product, had absolutely no issues whatsoever. But it is an issue with my prep work and it shouldn't be used on treated timber.Similar opinion? Write a review on ieatwords.com.au!
KMcWestern Australia
- 4 reviews
Dulux Precision Maximum Strength Adhesion Primer
O.....M.....G!!!! This is the best product I have used in a long time. We had a new kitchen put in last year but the oven and microwave surround could not be replaced as it is set into a brick wall, so painting it was the only option. I did two coats of the primer and then one coat of Hog Bristle Wash and Wear in Semi Gloss to match the pantry door. Had to call the guys at Dulux Trade Rockingham with a couple of questions and they were great too. The results far exceeded my expectations and I am absolutely over the moon with the results. Well done Dulux, great product.
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Dulux Customer Service!
Dulux Qld manager advised our architect that Epoxy 4 primer was fine to use on our exterior sloping driveway but it is lethally slippery when wet. They refuse to acknowledge that the product is unsafe in that environment. The Dulux advice website actually states that NO Dulux product should be used on a sloping driveway. My husband has already fallen hard and bruised his coccyx and we can't walk down to our shed when it's wet. Also we can't drive down to the shed because wheels can't get traction to come up again. The Dulux approved painter who did the job has ignored our concerns as well.
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James S.Dulux
Thank you for taking the time to leave feedback on our Theatre paint. We are so sorry to hear that you are having some issues, and we would like to help. Please contact our Help & Advice team on 13 25... Read more
25 (Option 2), and quote your ticket number 302723, or you can private message us with your details and we will call you as soon as possible. Our operating hours are Monday to Friday 7:30am to 7:00pm, Saturdays from 8:30am to 3:00pm, and Sundays from 10am to 4pm AEST The Dulux Team.