Dux Airoheat (page 2 of 16)

New house. Runs RAIN WATER. A piece of [Word Removed].
Failed after 2.5 years of install. We'd been using it for two years. Energy bills were huge, constantly running and in South Australia that is a big stress. We got to the point of turning off the system and using the water until we needed to heat it up again to save on bills.

Beware if your building a new home and they specify a Dux, ask for an upgrade and install your own. Not worth the ongoing cost or replacement in two years...even if it is a cheaper initial outlay.

We'll never buy a Dux and wouldn't recommend to anyone else.

- Sold as a premium product alternative
- Spurred on by the potential energy and $$ savings from switching from an all electric system

The Dux didn't improve $$ savings all that much though was good for government rebates. Our household was a 3 person household with regular domestic use and our unit died in just under 7 years. The number of negative reviews shows Dux engineers its products to fail and is an indication of their engineering standards of Dux products.

Far from innovative, probably overpriced. Our family will exhaust all alternatives before returning to Dux.

Our Dux Areoheat started leaking from the base of the tank last week-end.(7 years old). Our plumber replaced it with a new system yesterday.When draining the tank we found it was full of a jelly like substance.Does anyone know what this substance is and if it harmful.I have kept some of the substance for testing. Dux seem to be ducking for cover when others have had the same problem.

This thing is a piece of junk, Then trying to get it fixed is worse, Dux have very cleverly found a way of been any assistance what so ever. It will be the fourth time in 9 years there has been an issue, this time it is the fan blown again for the third time. Thanks a lot for the great customer support.

Nothing but trouble and expensive power bills due to it running almost constantly. The water got to lukewarm and in the end it gave up the ghost when out of it's short warranty period. No one could give us any idea of cost of repairs. Perhaps many hundreds or so? So we bought a new a standard element system running off peak. Power bill dropped considerably.

My daughter had similar problems with another brand of heat pump hot water service caused by frogs getting in to the works causing havoc to the demise of the frogs and the heat pump. Be very wary everyone!

Disappointed that this hot water service is not repairable after just 7 years. It was extremely noisy when heating. Previous hws systems have lasted approximately 16 yrs each. Would never buy another Dux product. As pensioners it is an extra expense we did not need at this stage. It was supposed to be government approved new heat technology and good for the environment but is a big let down !!!!

I have a Dux Aeroheat that has just started leaking - looks like a slow drip through the bottom where the power wire accesses the internals. Rusty water along the bottom seam. Surprise surprise it has just ticked over 5 years old. The one this one replaced was over 20 years old. It seems to be common that these things fail at just over 5 years. Surely choice or someone should look into this company? It cost me just under $4000 in 2011 and I don't have that sort of money lying around every 5 years. Can someone recommend a reliable replacement?

stay away from this product!!!
Moved into my brand new house and within two weeks, the sensor in the actual water system is faulty and requires a completely new system.
Sure it's covered under warranty however, 5 days with no hot water! NOT happy is an understatement!!!
Called Dux to inform them how unacceptable having their device fail after 2 weeks installed... did they care you ask... hmmmm NO.

I wish I checked the reviews prior to buying it as I would have never have purchased it. After informing nearby neighbours and reading these reviews, it appears I'm not the only person having issues with their DUX hot water system!

WE installed d2fh00000c in 2010 the tank leaked 1 month before warranty ran out lucky for us unit was replaced for free by a d2fhg4hwoc which is now leaking from the top of the tank again (all my nice warm shower water running out onto the ground). This product is a piece of utter garbage and I don't know how any body could claim they are good for the environment when they only last a few years. The carbon footprint for producing these hideous units based on life span would be a Greenie's worst nightmare. It seems like an opportunistic company springing into existence just to take advantage of kevin Rudds rebate scheme.

Within one year of installing this system the hot logic box failed. Luckily at that time it was replaced under warranty. Within another year it has failed again. Dux's recommended repairer came out and told us that it was the fan - paid him $290 to replace it only to have the same problem continue the next day. Then he informs us that the hot logic box has failed again. This time Dux will not cover under warranty as we did not purchase the part. First I've heard of a company not covering their own parts under warranty for at least 12 months. I wouldn't bother buying one of these again and I'm not impressed with the level of service from Dux.

Please don't go near this company. Absolutely awful from start to finish. Waste of money.
They're not interested in anything. This is just a heat pump that we use for having showers, which is hardly something that gets lots of wear and tear. It's a shockingly bad product. Avoid at all cost.