As of March 6th 2022, Dux is offering each reviewer a Parts and Labour Warranty Extension from one year to three years to their customers to encourage them to write a positive or a negative review. It is possible that reviews were written by customers who received such a reward.
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AndrewSydney Surrounds, NSW
Compact unit, great installation, but disappointed in its performance
Nice compact unit, excellent installation technician. I am a little disappointed in how long it takes for the water to get hot. Also disappointed in how hot it gets, need to put the water pressure on full for a shower. We have good water pressure, but cannot run two showers simultaneously, due to fluctuation of temperature.
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Dux C.Dux
Hi Andrew,
We would like to resolve this issue as soon as we can. ... Read more
So we can locate your details easier can you email through your full name (state this username), best contact number, address where the unit is installed, model number and serial number of the unit to [email protected]? Regards, The Dux Team