Fitter installed it in record time - set the temp for me and it is perfect!
Unit is brilliant - had 3 freeloaders stay and never ran out of water even when one shaved their legs in the shower!
Am soooo happy!

An easy transfer over from the old system. Installed in half an hour and notified by the plumber of the time of arrival. This is the second unit we have had for two properties and highly recommend the Prodigy 4.

Hassle-free- hot water when I need it for me and my 3 kids. They have baths every night. I haven't experienced any hot water shortage. Temperature seems to be perfect, even after a big wash.

Our hot water service died unexpectedly in the middle of the night after around 12yrs of moderate usage. I needed the service to be replaced ASAP but that wasn't possible as it was Friday morning.

I went through Bunnings and was able to order the DUX Prodigy 4 hot water unit direct from them with same day installation by a local plumber, and was able to pay for it over the phone, cheaper than anywhere else. Free delivery of the unit too. I had to wait until Monday for the delivery and installation but it all went ahead, hiccup free. Great service and excellent product.

Our new Dux hot water system was installed in December & from the moment it was installed, I’ve been so happy with it. The Install went smooth & the installer was on time & very polite

Installation was quick and easy!
Hot water is HOT and is enough for a family of 5...
We were quoted $3100 by another plumber... instead we paid $1300... very very happy customers!!

I would not buy A dux ever again and have advised everyone I know how poor these are and when it comes to after sale service don't bother cause they are not interested. Stay away from DUX it lasted 1 year and it has had problems ever since pay a bit extra and get a Rinnai.

units was installed 2 years 4 months ago, so it is out of warranty.Gas keeps going out having to relight approx 2-3 times per day. It replaced an 18yo dux system that never gave any issues but packed it in finally. Replaced with the 135l prodigy system. Gas goes out all the time and their service agent tells me these systems are very poor quality. Another agent tells me he can modify to give no issues so I'm going with that option to save $2460 (modify is $90 + call out)

We had the Dux Prodigy 4 for 4 years before the tank started to leak. Contacted Dux who organised a plumber from Cavana Hot Water systems to inspect.
The plumber who attended said the tanks split at the bottom joint and it is a common manufacturing issue.
Dux organised a warranty replacement but I had to pay for the install which was around $800 which I felt was very expensive.
Retrospectively, I could have spent an extra $200 and purchased a brand new unit from another manufacturer with a full warranty. Lesson learnt I guess!

My experience, with customer service teams of Dux and Cavana, was terrible.

Keep away from them, if you can. Poor product quality + Poor customer service

Sorry to say a very poor product - tank lining issue (water exits discoloured brown) a month after Dux's 5 year warranty ran out.

DUX not interested. Will pursue them in consumer affairs under statutory warranty. One would think that a HWS in excess of $1,000 should last longer than 5 years and one month

11months post install and it has started losing around 60 ml a night from the relief valve. Rang Dux and asked if this was normal, the answer person could not tell us if this was normal or not and refused to pass us through to anyone more technical who could help. They did say they could send plumber out to check the unit but if no fault found we would be libel for the callout fee >$130. And wanted credit card details before anyone was sent out. When we insisted on talking with a more technical person to see if the leakage was acceptable the phone call was disconnected.