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Dux Prodigy 4 Questions & Answers
135ZB4N/135ZB4P (135L), 135ZL, 170ZB4N/170ZB4P (170L), etc...4 questions from our users
barbieasked
we had a new system put in and our pressure is not good
3 answers
I haven't had any issues personally. Ours is normal, strong flow. We didn't even have teething issues. It was put in by a plumber and worked immediately. Sorry I can't help further.
We had one fitted recently and we are happy with all aspects of it's operation. it is doing everything it is built to do. pressure is excellent.
Dux C.Dux
Hi Barbie,
Our team would like to speak with you at your earliest convenience so we can get this sorted.
So we can locate your details easier can you email through your full name (state this username as well), best contact number, address where the unit is installed, model number and serial number of the unit to [email protected]?
Best Regards,
The Dux Team
jaime r.asked
why is brown water shown in the hot water tap?
5 answers
why is brown water shown in the hot water tap
We had brown water soon after the plumber changed the unit. He left the water to run maybe for a minute until it cleared. Since then we had never had brown water.
Dux C.Dux
Hi Jaime,
Typically brown or discoloured water coming out of the hot water tap may indicate that sediment in the hot water lines is flushing through, or there has been contamination of the water supply source (particularly after heavy rain or if there's construction near by).
If the tank is old, it could be starting to rust as the enamel layer breaks down in part over time, and the exposed steel section of the inner cylinder begins to rust. This could be an indication that your tank is on the way out, and it may be time to consider replacing your current system.
If you send your contact and water heater model details through to [email protected], we can arrange for a Service Agent to visit your site and inspect the unit.
Thanks,
The Dux Team
Anthony827asked
Can the 135 litre prodigy 4 lay down for transport? My local Bunnings (Seven Hills) guy wouldn't let me load one in the back of my station wagon, insisting the package must be upright at all times to avoid damage to the tank and fittings inside the carton. All the plumbers in my area have vans and there is no way a tank can stand up in a van. Now I have to contact an installer in the middle of the christmas break who will buy the tank at trade price and still charge me $250 plus to do a clean swap over of my old hardie dux system.
1 answer
Dux H.Dux
Hi Anthony, Thank you for your feedback .All our units need to be transported at 90 degrees as they have a sacrificial anode which can break during transportation if layed down. Hope this information has been useful and if you need any further information please contact us on 1300 365 115 .
Regards
Dux Hot Water
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