As of March 6th 2022, Dux is offering each reviewer a Parts and Labour Warranty Extension from one year to three years to their customers to encourage them to write a positive or a negative review. It is possible that reviews were written by customers who received such a reward.
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135ZB4N/135ZB4P (135L), 135ZL, 170ZB4N/170ZB4P (170L), etc...garygPerth, WA
- Prodigy 4 135ZB4N/135ZB4P (135L)
- Verified purchase
great heater
replacing an old unit purchased in 2005 - never had a problem with the unit in 14 years
keeps the water steaming hot at all times and handles the demand of our two children growing up and now the grandchildren as well
Purchased in December 2021 at Bunnings Warehouse.
1 comment
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Watchmen
- 8 reviews
- 7 likes
Excellent Supply and Install of DUX Prodigy 4.
Our old DUX 135 litre hws finally decided to spring a leak after 20 years of service. Replaced with the same brand and size as its performance is ideal for our 3 bedroom townhouse even when guests arrive.
Perfect install by Same Day Hot Water Service with everything taken away on the same day. $ 1130 total for supply and install.
Purchased in January 2021 at Same Day Hot Water Service Retail for $1,130.00.
1 comment
Dux C.Dux
Hi there,
Reading your review made our day! ... Read more
We totally value you being our loyal customer and helping to share the word about us. Our team is always here for you anytime. Can you please email through your full name, ieatwords username, best contact number, address where the unit is installed, model number and serial number to [email protected] to arrange a special thank you. Best Regards, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
Leon R.Greater Melbourne (Metropolitan), VIC
All too easy!
An easy transfer over from the old system. Installed in half an hour and notified by the plumber of the time of arrival. This is the second unit we have had for two properties and highly recommend the Prodigy 4.
Purchased in December 2021 at Bunnings Warehouse for $897.00.
1 comment
Dux C.Dux
Hi Leon,
You're the best! Thank you again for sharing such a positive experience. It means a lot to us. We totally value you being our loyal customer. ... Read more
Please email us at [email protected] if we can help for you in the future. Cheers, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Find out how Dux Prodigy 4 compares to other Gas Hot Water Storage Systems
Know better, choose better.
farooqPerth, WA
good all the way
from quote to installation everything went smooth .
only very minor thing i want to mention was ... there were some minor paint chips on water heater body during installation but installer doesn't have any touch up pen or paint to do the touch up .
Purchased in October 2021 at Bunnings Warehouse.
1 comment
Dux C.Dux
Hi there,
Thank you again for sharing such a positive experience. It means a lot to us.... Read more
Also, thanks for providing a feedback - this helps us improve our customer experience and what we can work on to improve. Can you please email through your full name, ieatwords username, best contact number, address where the unit is installed, model number and serial number to [email protected] to arrange a special thank you. Many thanks, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Julian RGreater Melbourne (Outer), VIC
Three weeks in.. is this a record !
Why would you ask for a review this early, apart from evaluating the installers. How hard can this be ?
I'll let you know when it fails, in or out of warranty. You will hear from me !!
1 comment
Dux C.Dux
Thanks for the feedback Julian.
Similar opinion? Write a review on ieatwords.com.au!
AlexGreater Melbourne (Outer), VIC
Great unit, good value!
My old unit is 2008 model,it has been leaking for a while,we ordered 170ltr 4star unit through Bunnings one month ago who arranged the installation, plumber did a good, the new unit is more efficient and energy saving,I am very happy, I will recommend to others.
Purchased in October 2021 at Bunnings Warehouse for $1,445.00.
1 comment
Dux C.Dux
Hi Alex,
You're the best! We totally value you being our loyal customer and helping to share the word about us. ... Read more
Thank you again for sharing such a positive experience. It means a lot to us. Best Regards, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
A success from go to whoa.
Installed on the date and time as promised. It replaced a DUX MARATHON which had been giving sterling service for what must be a near record of 18 years. It was still working ok but we felt that it must soon fail so, rather than have it do so on a weekend, which is usually the way, we decided to replace it. The new unit is neater and more compact and the installation, plumbing wise, is a work of art. The water temp. is constant and the flow is excellent. Congratulations to all concerned.
Purchased in October 2021 at Mittagong for $1,427.00.
1 comment
Dux C.Dux
Hi Richard,
Thank you so much for your excellent review. We totally value you being our loyal customer and helping to share the word about us.... Read more
Could you email through your full name (state this username as well), phone number, address where the unit is installed and serial number of the unit to [email protected] so we can arrange a special thank you? Regards, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
angela SkerrittSouth East Queensland, QLD
Great unit installed by Bunnings
I ordered this unit by phone from Bunnings on a Public Holiday Monday and it was installed Wednesday morning by an extremely efficient and tidy Fitter. i had been 3 days with no hot water and was absolutely thrilled with the temperature and flow of the hot water. Its been running no for 6 weeks and I have no complaints. I would definitely recommend using Bunnings and this system to anyone
Purchased in October 2021.
1 comment
Dux C.Dux
Hi Angela,
We're so happy to hear that from you. ... Read more
Thank you so much for taking time to share your positive and excellent feedback. Cheers, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
Excellent product.
No problems with this unit. It was purchased through Bunnings, ordered one day and installed the next. Would recommend purchasing through Bunnings as they arranged installation the next day as well.
Purchased in October 2021 at Bunnings Warehouse.
1 comment
Dux C.Dux
Hi David,
Thank you so much for your excellent review. We totally value you and helping to share the word about us.... Read more
Could you email through your full name (state this username as well), phone number, address where the unit is installed and serial number of the unit to [email protected] so we can arrange a special thank you? Regards, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
Find out how Dux Prodigy 4 compares to other Gas Hot Water Storage Systems
Know better, choose better.
AllanGreater Melbourne (Metropolitan), VIC
Great product! Pleasure installation!
We ordered this unit (I/N 9840124) through Bunnings. Just 1 day later it was installed. It's been running well for 1 month, steady and strong hot water. I will recommend friends to use Dux product.
Purchased in September 2021 at Bunnings Warehouse.
1 comment
Dux C.Dux
Hi Allan,
We're so happy to hear that from you. Thank you again for sharing such a positive experience. It means a lot to us.... Read more
Regards, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
Very happy
I had the same unit 16 years went to Bunnings orders a new one at 10am it was supplied and installed by 3.30 pm same day I can recommend as Im very happy with it
1 comment
Dux H.Dux
Hi John,
Thank you so much for your excellent review. We totally value you being our loyal customer and helping to share the word about us.... Read more
Could you email through your full name (state this username as well), phone number, address where the unit is installed and serial number of the unit to [email protected] so we can arrange a special thank you? Regards, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
Jacky S.Mid North Coast, NSW
Does what it says on the box
After our twenty year old water heater dramatically died, we had this new water system installed. It was chosen on our behalf by the rescuer...the plumber. It provides Instant heat. Big unit to service our big home. Very pleased.
Purchased in October 2021 for $2,000.00.
1 comment
Dux C.Dux
Hi Jacky,
We're so happy to hear that from you. ... Read more
Thank you so much for taking time to share your positive feedback. We totally value you being our loyal customer and helping to share the word about us. Regards, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Joe CGreater Melbourne (Metropolitan), VIC
Great experience
i have recently bought a Dux hot water from Bunnings 170 litre . the old unit was also a dux and was fitted 20 years ago. the new unit was delivered and fitted within 24 hours. we are very happy with the whole experience and would have no hesitation to recommend Dux to anyone.
Purchased in September 2021.
1 comment
Dux C.Dux
Hi Joe,
Thank you so much for your excellent review.... Read more
We totally value you being our loyal customer and helping to share the word about us. Our team is always here for you anytime. Cheers, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Great unit, great value!
Purchased unit from Bunnings! Great value unit with smooth install. Haven't had any issues with the hot water. It's hot and doesn't run out! Perfect for our needs in a small 3 bedroom house!
Purchased in July 2021 at Bunnings Warehouse.
1 comment
Dux C.Dux
Hi Kylie,
We're so happy to hear that from you. ... Read more
Thank you so much for taking time to share your positive feedback. Cheers, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
W KangPerth, WA
- Prodigy 4 135ZB4N/135ZB4P (135L)
- Verified purchase
good proproduc and service
We purchased Dux Prodigy 4 135ZB4N few weeks ago. Absolutely it's a good one suitable for three people in the unit. There were no any problem with temperature and water flowing. It's running smoothly.
I will recommend friends to use Dux product.
Purchased in August 2021 at Northland Warehouse for $897.00.
1 comment
Dux C.Dux
Hi Wei,
You're the best!!... Read more
We do appreciate your business. Please email us at [email protected] if we can help for you in the future. Cheers, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Find out how Dux Prodigy 4 compares to other Gas Hot Water Storage Systems
Know better, choose better.
flash
- 3 reviews
- 1 like
Installed 2 days after order & works fine
We ordered this through Bunnings who arranged the installation. 2 days later it was installed. It's been running well, plenty of hot water - as good as the Rheem it replaced, when it was its prime.
Purchased in August 2021.
1 comment
Dux C.Dux
Hi there,
Thank you so much for your great review.... Read more
Our team is always here for you anytime. Could you email through your full name (state this username as well), phone number, address where the unit is installed and serial number of the unit to [email protected] so we can arrange a special thank you? Best Regards, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Joseph BernardGreater Melbourne (Outer), VIC
It is an economical unit to cope with low demand
I am satisfied with the flow of water. Earlier I had a similar unit and it was satisfactory. The only concern is when the fault was in the PTC valve, and when I contacted service personnel they were not keen on replacing the faulty items and recommended it to e replaced with a new unit.
3 comments
Dux C.Dux
Hi Joseph,
Our team would like to speak with you at your earliest convenience so we can get this sorted.... Read more
So we can locate your details easier can you email through your best contact number, address where the unit is installed and serial number of the unit to [email protected]? Best Regards, The Dux TeamMy contact no 0415585222. The unit is installed at Unit 21. 39 Astley Crescent, Point Cook. S/N of unit installed 19071745100H
Dux C.Dux
Hi Joseph,
We hope you are enjoying your new Dux Hot Water product. ... Read more
Please let us know by sending an email to [email protected] if we can be of assistance. Cheers, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
VFPGreater Melbourne (Outer), VIC
- 3 reviews
Excellent unit for me and the three kids.
Hassle-free- hot water when I need it for me and my 3 kids. They have baths every night. I haven't experienced any hot water shortage. Temperature seems to be perfect, even after a big wash.
Purchased in July 2021 at Bunnings Warehouse for $897.00.
1 comment
Dux C.Dux
Hi there,
Thank you for taking time to leave an excellent review.... Read more
We do appreciate your business. Please email us at [email protected] if we can help for you in the future. Cheers, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
happy customerSydney, NSW
This hot water system suits my needs perfectly
I purchased my hot water system thru Bunnings. This system has not only proven to be cost efficient it has been carefree.My previous system was also Dux and only died due to it being over 18 years old.
So I would gladly recommend these water systems to anyone who wants good value for their money.
Purchased in February 2021 for $1,098.00.
1 comment
Dux C.Dux
Hi there,
Thank you so much for your excellent review.... Read more
We totally value you being our loyal customer and helping to share the word about us. Our team is always here for you anytime. Could you email through your full name (state this username as well), best contact number, address where the unit is installed and serial number of the unit to [email protected] so we can arrange a special thank you? Best Regards, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
imbpauGreater Melbourne (Metropolitan), VIC
Excellent performance so far
* Easy installation as we had like to like replacement of previos Dux unit which was 20 years old
* Hassle free so far
* No issues of pilot-switching that was the primary reason for switching the previous Dux unit
Purchased in April 2021 at Bunnings Warehouse for $1,157.50.
1 comment
Dux C.Dux
Hi Imbpau,
Thank you so much for your excellent review!... Read more
We totally value you being our loyal customer and helping to share the word about us. Our team is always here for you anytime. Best Regards, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Questions & Answers
barbieasked
we had a new system put in and our pressure is not good
3 answers
I haven't had any issues personally. Ours is normal, strong flow. We didn't even have teething issues. It was put in by a plumber and worked immediately. Sorry I can't help further.
We had one fitted recently and we are happy with all aspects of it's operation. it is doing everything it is built to do. pressure is excellent.
Dux C.Dux
Hi Barbie,
Our team would like to speak with you at your earliest convenience so we can get this sorted.
So we can locate your details easier can you email through your full name (state this username as well), best contact number, address where the unit is installed, model number and serial number of the unit to [email protected]?
Best Regards,
The Dux Team
jaime r.asked
why is brown water shown in the hot water tap?
5 answers
why is brown water shown in the hot water tap
We had brown water soon after the plumber changed the unit. He left the water to run maybe for a minute until it cleared. Since then we had never had brown water.
Dux C.Dux
Hi Jaime,
Typically brown or discoloured water coming out of the hot water tap may indicate that sediment in the hot water lines is flushing through, or there has been contamination of the water supply source (particularly after heavy rain or if there's construction near by).
If the tank is old, it could be starting to rust as the enamel layer breaks down in part over time, and the exposed steel section of the inner cylinder begins to rust. This could be an indication that your tank is on the way out, and it may be time to consider replacing your current system.
If you send your contact and water heater model details through to [email protected], we can arrange for a Service Agent to visit your site and inspect the unit.
Thanks,
The Dux Team
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Dux C.Dux
Hi Gary,
We're so happy to hear that from you. ... Read more
Thank you so much for taking time to share your positive feedback. All the best, The Dux Team