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3 questions from our users

Bob

Bobasked

Prodigy 5 135D5N

The flue damper is faulty and is causing the flame to smother and incomplete combustion there is signs of burnt insulation at the bottom of the unit . Dux are aware of this problem, what has been done to fix it?

2 answers
Neal R.
Neal R.

Dux organised a service person to come and fix the issue

Dux
Dux C.Dux

Hi Bob,

Our team would like to speak with you at your earliest convenience so we can get this sorted.



So we can understand the specific details can you please email through your full name, ieatwords username, best contact number, address where the unit is installed, model number and serial number to [email protected] so we can call you back, talk through the issue and try and resolve it for you?

Regards,

The Dux Team

Neil R

Neil Rasked

Prodigy 5 135D5N

Bought my Dux prodigy 5 135 liter hot water system in May 2015. Now I find there is steam coming out from the top. Called a service technician, he changed the anode, and hot and cold water pressure taps. There was also water dripping from inside the unit. The dripping stopped for a while and there was no more steam until 24 hrs later I hear dripping and the pilot light keeps going out. Well the problem is the flue damper is stuffed and does not open. the flame for heating was as flat as a pancake, when I manually opened the flue the flame rounded the way it is supposed to be, the dripping was moisture build up because the flue would not open when the heater was heating. I am not happy for 3 years and its proving to be a problem. what make this worse is i lost my job in dec 2017 and I'm still unemployed and i wont be able to buy another heater. Dux water heater. How do i get rid of the steam?



No answers
Tom

Tomasked

Prodigy 5 135D5N

Hi,
I Have a 135F unit which use to give me hot water, but lately it is getting colder and colder. What could be the problem ?
Tom

4 answers
Dux
Dux H.Dux

Hi Tom,
Is there hot water coming from the PTR valve?

Landlord
Landlord

Hi Tom,

PTR valve, up top, to drain, should only release water from excessive temp or pressure. If no release then probably faulty or low adjusted thermostat. Turn off power to HWS at switchboard. Remove 2 screws on lower cover. Thermostat is upper, element below. Look at adjustable temperature setting on thermostat, turn up if necessary. If already above minimum and water is colder than setting (allow +/- 5-10*) most likely faulty. Possibly faulty heating element but they usually work or not at all if open circuit. if it heats up at all then its probably OK. Replacement thermostats are only around $25 on ebay, then get sparky to install. Just clip mounts on surface and no need to drain tank.

Good luck.

Landlord
Landlord

Sorry Tom if your HWS is gas.
No idea about Dux model numbers and presumed it was electric.

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