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Reviews

(163)
(29)
(5)
(11)
(61)
  • Temperature Consistency
    4.8 (134)
  • Heating Speed
    4.7 (131)
  • Build Quality
    4.8 (136)
  • Value for Money
    4.7 (139)
  • Cleaning & Maintenance
    4.8 (116)
  • Noise Level
    4.8 (114)


Magda

MagdaPerth, WA

Great reliable product so far!!!

published

So far the system works very well. The system is perfect size for my needs and it delivers hot water every time I need it. Thank you again for such fast delivery.

Purchased in January 2020 for $1,172.00.

Build Quality
Value for Money
Cleaning & Maintenance
Noise Level
Household Size 1 person(s)
Functionality
Temperature Consistency
Heating Speed
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2 comments
Dux
Dux H.Dux
Magda
Magda

Terry O'Neill

Terry O'NeillSouth East Queensland, QLD

Good value

published

There are five individuals living in the house and the hot water is only heated at night yet the system copes quite well. No temperature fluctuations have been noted to date.

Purchased in December 2020 at Bunnings Warehouse for $1,915.00.

Build Quality
Value for Money
Cleaning & Maintenance
Noise Level
Household Size 5 person(s)
Functionality
Temperature Consistency
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1 comment
Dux
Dux C.Dux
Gordon

GordonSouth East Queensland, QLD

Very Happy

published

My old Dux water heater was installed when the house was built in 2001 and lasted 18 years, the anode has been changed on a regular basis and I believe this has helped with the longevity of the unit . The running costs on a night rate were approx. 50 Cents a week and supplied us with ample hot water. I bought and arranged installation of the same new Dux 315l unit through Bunnings and was pleased with the efficiency and ease of the process. I believe the unit will now outlast me.

Purchased in December 2020 at Bunnings Warehouse for $998.00.

Build Quality
Value for Money
Cleaning & Maintenance
Noise Level
Household Size 2 person(s)
Functionality
Temperature Consistency
Heating Speed
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1 comment
Dux
Dux C.Dux

The reviewer stated that an incentive was offered for this review

merryl

merrylSouth East Queensland, QLD

all good

published

unit installed without any fuss. Seems good so far with no troubles. Last hot water system was leaking and asked Bunnings to install the system and they did it with no hiccups. All good

Purchased in October 2020.

Value for Money
Household Size 2 person(s)
3 comments
Dux
Dux C.Dux
merryl
merryl

merryl moore - 0438 989078
4/174 old cleveland rd COORPAROO 4152
do not know serial no as was delivered directly there and installed

merryl
merryl

I was not there when installed. Bunnings cannon hill would know.

The reviewer stated that an incentive was offered for this review


First time use of a Dux product

published

Review prompted by Dux. But have only had use of product for one month.
So far no problems. Would be nice to know what temperature unit is set to.
Unit purchased from Bunnings Maribyrnong who gave best quote.

Purchased in December 2020 for $753.00.

Build Quality
Value for Money
Noise Level
Household Size 1 person(s)
Functionality
Temperature Consistency
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1 comment
Dux
Dux C.Dux

The reviewer stated that an incentive was offered for this review


Excellent product with long life

published

This product lasted almost 20 years and provided reliable hot water. Furthermore, installation of the new product was incredibly quick, convenient and affordable. I would not hesitate to recommend Dux and use them again.

Purchased in January 2020 at Bunnings Warehouse.

Build Quality
Value for Money
Cleaning & Maintenance
Noise Level
Household Size 2 person(s)
Functionality
Temperature Consistency
Heating Speed
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The reviewer stated that an incentive was offered for this review


Nhi T.

Nhi T.Sydney, NSW

Great product and love the colour! Beautifully installed and customer service was so helpful

published

I take half an hour shower and the unit has been working so well. We have no problems since installation. No issues with water temperature fluctuation while using the unit.

Purchased in December 2020 at Bunnings Warehouse for $388.00.

Build Quality
Value for Money
Cleaning & Maintenance
Noise Level
Household Size 2 person(s)
Functionality
Temperature Consistency
Heating Speed
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1 comment
Dux
Dux C.Dux

The reviewer stated that an incentive was offered for this review


Bec

BecPerth, WA

Great Service

published

Purchased through Bunnings, a heap cheaper than plumber. No hassles, installation exactly on time. Purchased on Sat, install and Removal on Tue. The people at Bunnings were extremely helpful from ringing for the quote to ordering. The Plumber called prior to arrange. The whole experience was Easy. The old system was a Dux that we didn’t have any trouble with, just very old. Definitively will purchasing a Dux again.

Purchased in November 2020 at Bunnings Warehouse for $1,211.00.

Build Quality
Value for Money
Cleaning & Maintenance
Noise Level
Functionality
Temperature Consistency
Heating Speed
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1 comment
Dux
Dux C.Dux

The reviewer stated that an incentive was offered for this review

Mandy Farrow

Mandy FarrowSouth East Queensland, QLD

  • 2 reviews

wonderful product

published

Had last dux 315L single hot water system for 20 years no trouble until just before Christmas..Definitely wanted another one. Had it installed within 2 days ..no worries...cheers Madeleine Farrow

Purchased in December 2020 at Bunnings Brendale.

Build Quality
Value for Money
Cleaning & Maintenance
Noise Level
Household Size 2 person(s)
Functionality
Temperature Consistency
Heating Speed
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1 comment
Dux
Dux C.Dux
MrVebes

MrVebesSydney, NSW

  • 2 reviews

Quality and Efficiency

published

Purchased in December 2020 at Bunnings Warehouse for $1,495.00.

Build Quality
Value for Money
Cleaning & Maintenance
Noise Level
Household Size 1 person(s)
Functionality
Temperature Consistency
Heating Speed
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1 comment
Dux
Dux C.Dux

Whanau

WhanauPerth, WA

Fit for its purpose

published

I have had no issues at all with the system it caters for a family of 6 and does well. The unit was a great investment and will pay itself off in time. I had to purchase extras as the laws in qld require these.

Purchased in December 2020 at Bunnings Warehouse.

Value for Money
Cleaning & Maintenance
Noise Level
Household Size 6 person(s)
Functionality
Temperature Consistency
Heating Speed
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1 comment
Dux
Dux C.Dux

darwhittington

darwhittingtonFar North Queensland, QLD

Very good product

published

My previous hot water system was a Dux 315 ltr Proflo it was installed in 2005, it was trouble free for some 14 years until a few weeks ago it sprung a small leak.
This unit was installed outside and withstood the forces of two major cyclones namely Larry/ Yasi. The decision to replace it with the same brand and model was easy, I purchased my new Dux hot water system from Bunnings Innisfail.

Purchased in January 2020 at Bunnings Innisfail for $998.00.

Functionality
Heating Speed
1 comment
Dux
Dux C.Dux

The reviewer stated that an incentive was offered for this review


Andy Mc

Andy Mc

  • 3 reviews

Rubbish

published

Bought a Dux 250L system in 2011 in 2018 the tank split, initially they would not warranty it as it was just outside the 7 years based on manufacture date. Produced a receipt for the installation that was two weeks inside. Got a new tank but had to still fork out another $500 to get it in. Today I found the replacement has split (under two years) but the warranty is only good for what remained of the original purchase. So going to install a Rheem tomorrow and never look back.

Purchased in January 2018.

Build Quality
Value for Money
Cleaning & Maintenance
Noise Level
Household Size 2 person(s)
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4 comments
Dux
Dux C.Dux
Andy Mc
Andy Mc
Andy Mc
Andy Mc

So 5 days after the above response and I emailed my contact details and nothing.....


Trudie

TrudieVictoria

Great

published

Haven't run out of hot water yet, and it's consistent with temperature, i would highly recommend this product.
The unit sits neatly outside and doesn't invade garden space.
It's also great that they come in such a variety of sizes.

Purchased in November 2020 at Bunnings Warehouse.

Build Quality
Value for Money
Cleaning & Maintenance
Noise Level
Household Size 1 person(s)
Functionality
Temperature Consistency
Heating Speed
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1 comment
Dux
Dux C.Dux
Chrisby

Chrisby

  • 2 reviews

Replacement Dux HWS

published

Our 17 yr old Dux hws needed replacing. The new Dux is smarter in looks and operates very well. Installation was carried out by a Dux installer and was done in a timely and professional manner.

Purchased in November 2020 at Bunnings Warehouse for $899.00.

Build Quality
Value for Money
Cleaning & Maintenance
Noise Level
Household Size 2 person(s)
Functionality
Temperature Consistency
Heating Speed
See all answers
1 comment
Dux
Dux C.Dux

Great brand!

published

My previous Dux was installed in 2006. I've always had reliable hot water when needed. Recently my Dux started to leak so I went through Parramatta Hot Waters. After speaking with them, I decided to stay with the same brand. They came within hours to install my new tank and remove the old one for $1465. Excellent service and my hot water system is consistent and working really well. Zero complaints!

Purchased in November 2020.

Build Quality
Functionality
Temperature Consistency
Heating Speed

The reviewer stated that an incentive was offered for this review


Richard

RichardSydney, NSW

  • 2 reviews

Ducx Proflo 250 litres

published

Happy with product and working efficiently. Would recommend this to people I know.
Had looked at other brands and thought I would try your product. Supply and installation was done quickly.

Purchased in October 2020 at Bunnings Warehouse for $1,500.00.

Build Quality
Value for Money
Noise Level
Household Size 3 person(s)
Functionality
Temperature Consistency
Heating Speed
See all answers
1 comment
Dux
Dux C.Dux

The reviewer stated that an incentive was offered for this review


Rob C.

Rob C.South East Queensland, QLD

Always need hot water

published

I new I would eventually need a new hot water system as my old one was starting to continuously drip.
I new I could probably get a new valve but considering it was over 17 years old I decided to replace the lot with a new 250 litre Dux system. Brought it through Bunnings and they organised the delivery and installation by 1 person from Dux and within a few hours all replaced and took away the old Rheem system.
Overall great service.

Purchased in October 2020 at Bunnings Lawnton for $900.00.

Build Quality
Value for Money
Cleaning & Maintenance
Noise Level
Household Size 1 person(s)
Functionality
Temperature Consistency
Heating Speed
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1 comment
Dux
Dux C.Dux

Recommend

published

Very happy with Bunnings instal service, and the Dux system is great, plenty of hot water when needed and installers did a great mess free job. Installation within a couple of days of purchase

Purchased in November 2020.

Household Size 4 person(s)
1 comment
Dux
Dux C.Dux

petermhw2020

petermhw2020Sydney, NSW

  • 2 reviews

Installation and Aftershop Services

published

It's my first time used Bunning Hot Water installation and customer services. I was used Appliance Online. Bunning Lidcome branch was my primary shopping spot. The Call center services is very patient and knowledgeable. Good work, Bunning!

Purchased in October 2020 at Bunnings Warehouse for $918.00.

Build Quality
Value for Money
Cleaning & Maintenance
Noise Level
Household Size 4 person(s)
Functionality
Temperature Consistency
Heating Speed
See all answers
1 comment
Dux
Dux C.Dux

The reviewer stated that an incentive was offered for this review


Page 1 of 14

Questions & Answers

Gerald H.

Gerald H.asked

pipe installation

2 answers
Dux
Dux H.Dux

Hi Gerald,

We are little unsure about the nature of your issue.

Could you please email through your full name, ieatwords username, best contact number, address where the unit is installed, model number, serial number and a brief overview of the pipe installation issue to [email protected] so we can call you back, talk through the issue and try and resolve it for you?

Best Regards,

The Dux Team

Gordon
Gordon

What is the question


Gerald H.

Gerald H.asked

installing pipes

No answers

David M

David Masked

315 litre proflow does not heat since power came back on after the bushfires in Malua Bay. Circuit breakers on .

1 answer
Dux
Dux C.Dux

Hi David,

We would like to resolve this issue as soon as we can.

So we can understand the specific details can you please email through your full name, ieatwords username, best contact number, address where the unit is installed, model number and serial number to [email protected] so we can call you back, talk through the issue and try and resolve it for you?

Regards,

The Dux Team


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