As of March 6th 2022, Dux is offering each reviewer a Parts and Labour Warranty Extension from one year to three years to their customers to encourage them to write a positive or a negative review. It is possible that reviews were written by customers who received such a reward.
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250T1 (250L), 315T1 (315L), 160T1 (160L), etc...MagdaPerth, WA
Great reliable product so far!!!
So far the system works very well. The system is perfect size for my needs and it delivers hot water every time I need it. Thank you again for such fast delivery.
Purchased in January 2021 for $1,172.00.
2 comments
Dear Dux Team,
Thank you, that is very nice of you.... Read more
magdaSimilar opinion? Write a review on ieatwords.com.au!
Terry O'NeillSouth East Queensland, QLD
- Proflo 250T1 (250L)
- Verified purchase
Good value
There are five individuals living in the house and the hot water is only heated at night yet the system copes quite well. No temperature fluctuations have been noted to date.
Purchased in December 2021 at Bunnings Warehouse for $1,915.00.
1 comment
Dux C.Dux
Hi Terry,
We're so happy to hear that from you. ... Read more
Thank you so much for taking time to share your positive feedback. Regards, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
GordonSouth East Queensland, QLD
- Proflo 315T1 (315L)
- Verified purchase
Very Happy
My old Dux water heater was installed when the house was built in 2001 and lasted 18 years, the anode has been changed on a regular basis and I believe this has helped with the longevity of the unit . The running costs on a night rate were approx. 50 Cents a week and supplied us with ample hot water. I bought and arranged installation of the same new Dux 315l unit through Bunnings and was pleased with the efficiency and ease of the process. I believe the unit will now outlast me.
Purchased in December 2021 at Bunnings Warehouse for $998.00.
1 comment
Dux C.Dux
Hi Gordon,
Reading your review made our day!... Read more
Thank you for taking the time to leave us such an excellent review. We are incredibly grateful that you took time out to leave the review!! Cheers, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
merrylSouth East Queensland, QLD
all good
unit installed without any fuss. Seems good so far with no troubles. Last hot water system was leaking and asked Bunnings to install the system and they did it with no hiccups. All good
Purchased in October 2021.
3 comments
Dux C.Dux
Hi Merryl,
Thank you so much for your excellent review. We totally value you being our loyal customer and helping to share the word about us.... Read more
Can you please email through your full name, ieatwords username, best contact number, address where the unit is installed, model number and serial number to [email protected] to arrange a special thank you. Regards, The Dux Teammerryl moore - 0438 989078
4/174 old cleveland rd COORPAROO 4152
do not know serial no as was delivered directly there and installed
I was not there when installed. Bunnings cannon hill would know.
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The reviewer stated that an incentive was offered for this review
First time use of a Dux product
Review prompted by Dux. But have only had use of product for one month.
So far no problems. Would be nice to know what temperature unit is set to.
Unit purchased from Bunnings Maribyrnong who gave best quote.
Purchased in December 2021 for $753.00.
1 comment
Dux C.Dux
Hi Tony,
Thank you for taking time to leave an excellent review.... Read more
We do appreciate your business. Please email us at [email protected] if we can help for you in the future. Regards, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Excellent product with long life
This product lasted almost 20 years and provided reliable hot water. Furthermore, installation of the new product was incredibly quick, convenient and affordable. I would not hesitate to recommend Dux and use them again.
Purchased in January 2021 at Bunnings Warehouse.
Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Nhi T.Sydney, NSW
- Proflo 50S1 (50L)
- Verified purchase
Great product and love the colour! Beautifully installed and customer service was so helpful
I take half an hour shower and the unit has been working so well. We have no problems since installation. No issues with water temperature fluctuation while using the unit.
Purchased in December 2021 at Bunnings Warehouse for $388.00.
1 comment
Dux C.Dux
Hi Nhi,
Reading your review made our day!... Read more
Thank you for taking the time to leave us such a nice review. Can you please email through your full name, ieatwords username, best contact number, address where the unit is installed, model number and serial number to [email protected] to arrange a special thank you. Regards, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
BecPerth, WA
- Proflo 125T1 (125L)
- Verified purchase
Great Service
Purchased through Bunnings, a heap cheaper than plumber. No hassles, installation exactly on time. Purchased on Sat, install and Removal on Tue. The people at Bunnings were extremely helpful from ringing for the quote to ordering. The Plumber called prior to arrange. The whole experience was Easy. The old system was a Dux that we didn’t have any trouble with, just very old. Definitively will purchasing a Dux again.
Purchased in November 2021 at Bunnings Warehouse for $1,211.00.
1 comment
Dux C.Dux
Hi Bec,
Thank you for taking time to leave an excellent review.... Read more
We do appreciate your business and totally value you being our loyal customer. Cheers, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Mandy FarrowSouth East Queensland, QLD
- 2 reviews
wonderful product
Had last dux 315L single hot water system for 20 years no trouble until just before Christmas..Definitely wanted another one. Had it installed within 2 days ..no worries...cheers Madeleine Farrow
Purchased in December 2021 at Bunnings Brendale.
1 comment
Dux C.Dux
Hi Mandy,
Reading your review made our day! Thank you for taking the time to leave us such a nice review.... Read more
We totally value you being our loyal customer. Cheers, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
MrVebesSydney, NSW
- 2 reviews
- Proflo 250T1 (250L)
- Verified purchase
Quality and Efficiency
Mother-in-law's HWS died two days before Christmas, although it was 20 years old! Installation was arranged within 24 hours and the installer was on-time and efficient. She loves the new system.
The only issue was that the CSR twice entered incorrect credit card details, resulting in declined payment. After trying a different card, the payment went through. It took less than 15 minutes to complete the order, but two hours with my card provider to determine why payment was declined. They advised that the CCV had been incorrectly entered (twice)....Read more
Purchased in December 2021 at Bunnings Warehouse for $1,495.00.
1 comment
Dux C.Dux
Hi there,
Thank you so much for your excellent and detailed review. We totally value you being our loyal customer and helping to share the word about us.... Read more
Can you please email through your full name, ieatwords username, best contact number, address where the unit is installed, model number and serial number to [email protected] to arrange a special thank you. Regards, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
WhanauPerth, WA
Fit for its purpose
I have had no issues at all with the system it caters for a family of 6 and does well. The unit was a great investment and will pay itself off in time. I had to purchase extras as the laws in qld require these.
Purchased in December 2021 at Bunnings Warehouse.
1 comment
Dux C.Dux
Hi Whanau,
We're so happy to hear that from you. ... Read more
Thank you so much for taking time to share your positive feedback. Can you please email through your full name, ieatwords username, best contact number, address where the unit is installed, model number and serial number to [email protected] to arrange a special thank you. Cheers, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
darwhittingtonFar North Queensland, QLD
Very good product
My previous hot water system was a Dux 315 ltr Proflo it was installed in 2005, it was trouble free for some 14 years until a few weeks ago it sprung a small leak.
This unit was installed outside and withstood the forces of two major cyclones namely Larry/ Yasi. The decision to replace it with the same brand and model was easy, I purchased my new Dux hot water system from Bunnings Innisfail.
Purchased in January 2021 at Bunnings Innisfail for $998.00.
1 comment
Dux C.Dux
Hi there,
Thank you so much for your excellent review.... Read more
We totally value you being our loyal customer and helping to share the word about us. Our team is always here for you anytime. Can you please email through your full name, ieatwords username, best contact number, address where the unit is installed, model number and serial number to [email protected] to arrange a special thank you. Cheers, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Andy Mc
- 3 reviews
Rubbish
Bought a Dux 250L system in 2011 in 2018 the tank split, initially they would not warranty it as it was just outside the 7 years based on manufacture date. Produced a receipt for the installation that was two weeks inside. Got a new tank but had to still fork out another $500 to get it in. Today I found the replacement has split (under two years) but the warranty is only good for what remained of the original purchase. So going to install a Rheem tomorrow and never look back.
Purchased in January 2021.
4 comments
Dux C.Dux
Hi Andy,
We have limited staff working over the holiday period and may take a little longer than normal to respond to your issue. ... Read more
So we can understand the specific details can you please email through your full name, ieatwords username, best contact number, address where the unit is installed, model number and serial number to [email protected] so we can call you back, talk through the issue and try and resolve it for you? Regards, The Dux TeamDid you not read my message posted above ?? Thanks to your rubbish product I had to have a new one (a Rheem) installed on the 27th of December after the less than 2 year old tank failed on the replac... Read more
ement you provided in 2018. Unfortunately I could not wait a week for you to come back to work and decide if this was a warranty issue, I was however clearly informed by your people in 2018 that the replacement tank only retained the balance of the warranty from the original 2011 purchase ie about 2 weeks, so maybe I should feel lucky I got 2 years out of it. I can't provide the serial number you request as your rubbish tank is now with 24hr Hot Water (1300 721 996 - great guys BTW) as they took it away after installing the Rheem system. 24 Hour Hot Water also did the 2018 Warranty job for you (how I had their number to get a Rheem) so they (and you) should have a record I assume. I will however be happy to email through my details to you, perhaps you would like to reimburse me for the Rheem ?So 5 days after the above response and I emailed my contact details and nothing.....
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TrudieVictoria
Great
Haven't run out of hot water yet, and it's consistent with temperature, i would highly recommend this product.
The unit sits neatly outside and doesn't invade garden space.
It's also great that they come in such a variety of sizes.
Purchased in November 2021 at Bunnings Warehouse.
1 comment
Dux C.Dux
Hi Trudie,
Thank you so much for your great review and for sharing such a positive experience.... Read more
Can you please email through your full name, ieatwords username, best contact number, address where the unit is installed, model number and serial number to [email protected] to arrange a special thank you. Regards, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
Chrisby
- 2 reviews
Replacement Dux HWS
Our 17 yr old Dux hws needed replacing. The new Dux is smarter in looks and operates very well. Installation was carried out by a Dux installer and was done in a timely and professional manner.
Purchased in November 2021 at Bunnings Warehouse for $899.00.
1 comment
Dux C.Dux
Hi Chris,
We're so happy to hear that from you. ... Read more
Thank you so much for taking time to share your positive feedback. We totally value you being our loyal customer and helping to share the word about us. Best Regards, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
Great brand!
My previous Dux was installed in 2006. I've always had reliable hot water when needed. Recently my Dux started to leak so I went through Parramatta Hot Waters. After speaking with them, I decided to stay with the same brand. They came within hours to install my new tank and remove the old one for $1465. Excellent service and my hot water system is consistent and working really well. Zero complaints!
Purchased in November 2021.
Similar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
RichardSydney, NSW
- 2 reviews
Ducx Proflo 250 litres
Happy with product and working efficiently. Would recommend this to people I know.
Had looked at other brands and thought I would try your product. Supply and installation was done quickly.
Purchased in October 2021 at Bunnings Warehouse for $1,500.00.
1 comment
Dux C.Dux
Hi Richard,
Reading your review made our day!... Read more
Thank you for taking the time to leave us such a nice review. Could you email through your full name (state this username as well), phone number, address where the unit is installed and serial number of the unit to [email protected] so we can arrange a special thank you? Regards, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Rob C.South East Queensland, QLD
Always need hot water
I new I would eventually need a new hot water system as my old one was starting to continuously drip.
I new I could probably get a new valve but considering it was over 17 years old I decided to replace the lot with a new 250 litre Dux system. Brought it through Bunnings and they organised the delivery and installation by 1 person from Dux and within a few hours all replaced and took away the old Rheem system.
Overall great service.
Purchased in October 2021 at Bunnings Lawnton for $900.00.
1 comment
Dux C.Dux
Hi Rob,
You're the best! Thank you again for sharing such a positive experience. It means a lot to us.... Read more
Could you email through your full name (state this username as well), phone number, address where the unit is installed and serial number of the unit to [email protected] so we can arrange a special thank you? Regards, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
Recommend
Very happy with Bunnings instal service, and the Dux system is great, plenty of hot water when needed and installers did a great mess free job. Installation within a couple of days of purchase
Purchased in November 2021.
1 comment
Dux C.Dux
Hi Jim,
Reading your review made our day!... Read more
Thank you for taking the time to leave us such a nice review. Could you email through your full name (state this username as well), phone number, address where the unit is installed and serial number of the unit to [email protected] so we can arrange a special thank you? Many thanks, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
petermhw2020Sydney, NSW
- 2 reviews
Installation and Aftershop Services
It's my first time used Bunning Hot Water installation and customer services. I was used Appliance Online. Bunning Lidcome branch was my primary shopping spot. The Call center services is very patient and knowledgeable. Good work, Bunning!
Purchased in October 2021 at Bunnings Warehouse for $918.00.
1 comment
Dux C.Dux
Hi Peter,
Thank you for taking time to leave an excellent review. We do appreciate your business. ... Read more
Could you email through your full name (state this username as well), phone number, address where the unit is installed and serial number of the unit to [email protected] so we can arrange a special thank you? Many thanks, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
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Questions & Answers
Gerald H.asked
pipe installation
2 answers
Dux H.Dux
Hi Gerald,
We are little unsure about the nature of your issue.
Could you please email through your full name, ieatwords username, best contact number, address where the unit is installed, model number, serial number and a brief overview of the pipe installation issue to [email protected] so we can call you back, talk through the issue and try and resolve it for you?
Best Regards,
The Dux Team
What is the question
David Masked
315 litre proflow does not heat since power came back on after the bushfires in Malua Bay. Circuit breakers on .
1 answer
Dux C.Dux
Hi David,
We would like to resolve this issue as soon as we can.
So we can understand the specific details can you please email through your full name, ieatwords username, best contact number, address where the unit is installed, model number and serial number to [email protected] so we can call you back, talk through the issue and try and resolve it for you?
Regards,
The Dux Team
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Dux H.Dux
Hi Magda,
Thank you so much for your excellent review. We totally value you being our loyal customer and helping to share the word about us.... Read more
Can you please email through your full name, ieatwords username, best contact number, address where the unit is installed, model number and serial number to [email protected] to arrange a special thank you. Regards, The Dux Team