As of March 6th 2022, Dux is offering each reviewer a Parts and Labour Warranty Extension from one year to three years to their customers to encourage them to write a positive or a negative review. It is possible that reviews were written by customers who received such a reward.
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Terry O'NeillSouth East Queensland, QLD
- Verified purchase
Good value
There are five individuals living in the house and the hot water is only heated at night yet the system copes quite well. No temperature fluctuations have been noted to date.
Purchased in December 2021 at Bunnings Warehouse for $1,915.00.
1 comment
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merrylSouth East Queensland, QLD
all good
unit installed without any fuss. Seems good so far with no troubles. Last hot water system was leaking and asked Bunnings to install the system and they did it with no hiccups. All good
Purchased in October 2021.
3 comments
Dux C.Dux
Hi Merryl,
Thank you so much for your excellent review. We totally value you being our loyal customer and helping to share the word about us.... Read more
Can you please email through your full name, ieatwords username, best contact number, address where the unit is installed, model number and serial number to [email protected] to arrange a special thank you. Regards, The Dux Teammerryl moore - 0438 989078
4/174 old cleveland rd COORPAROO 4152
do not know serial no as was delivered directly there and installed
I was not there when installed. Bunnings cannon hill would know.
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The reviewer stated that an incentive was offered for this review
Excellent product with long life
This product lasted almost 20 years and provided reliable hot water. Furthermore, installation of the new product was incredibly quick, convenient and affordable. I would not hesitate to recommend Dux and use them again.
Purchased in January 2021 at Bunnings Warehouse.
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The reviewer stated that an incentive was offered for this review
MrVebesSydney, NSW
- 2 reviews
- Verified purchase
Quality and Efficiency
Mother-in-law's HWS died two days before Christmas, although it was 20 years old! Installation was arranged within 24 hours and the installer was on-time and efficient. She loves the new system.
The only issue was that the CSR twice entered incorrect credit card details, resulting in declined payment. After trying a different card, the payment went through. It took less than 15 minutes to complete the order, but two hours with my card provider to determine why payment was declined. They advised that the CCV had been incorrectly entered (twice)....Read more
Purchased in December 2021 at Bunnings Warehouse for $1,495.00.
1 comment
Dux C.Dux
Hi there,
Thank you so much for your excellent and detailed review. We totally value you being our loyal customer and helping to share the word about us.... Read more
Can you please email through your full name, ieatwords username, best contact number, address where the unit is installed, model number and serial number to [email protected] to arrange a special thank you. Regards, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
WhanauPerth, WA
Fit for its purpose
I have had no issues at all with the system it caters for a family of 6 and does well. The unit was a great investment and will pay itself off in time. I had to purchase extras as the laws in qld require these.
Purchased in December 2021 at Bunnings Warehouse.
1 comment
Dux C.Dux
Hi Whanau,
We're so happy to hear that from you. ... Read more
Thank you so much for taking time to share your positive feedback. Can you please email through your full name, ieatwords username, best contact number, address where the unit is installed, model number and serial number to [email protected] to arrange a special thank you. Cheers, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
Andy Mc
- 3 reviews
Rubbish
Bought a Dux 250L system in 2011 in 2018 the tank split, initially they would not warranty it as it was just outside the 7 years based on manufacture date. Produced a receipt for the installation that was two weeks inside. Got a new tank but had to still fork out another $500 to get it in. Today I found the replacement has split (under two years) but the warranty is only good for what remained of the original purchase. So going to install a Rheem tomorrow and never look back.
Purchased in January 2021.
4 comments
Dux C.Dux
Hi Andy,
We have limited staff working over the holiday period and may take a little longer than normal to respond to your issue. ... Read more
So we can understand the specific details can you please email through your full name, ieatwords username, best contact number, address where the unit is installed, model number and serial number to [email protected] so we can call you back, talk through the issue and try and resolve it for you? Regards, The Dux TeamDid you not read my message posted above ?? Thanks to your rubbish product I had to have a new one (a Rheem) installed on the 27th of December after the less than 2 year old tank failed on the replac... Read more
ement you provided in 2018. Unfortunately I could not wait a week for you to come back to work and decide if this was a warranty issue, I was however clearly informed by your people in 2018 that the replacement tank only retained the balance of the warranty from the original 2011 purchase ie about 2 weeks, so maybe I should feel lucky I got 2 years out of it. I can't provide the serial number you request as your rubbish tank is now with 24hr Hot Water (1300 721 996 - great guys BTW) as they took it away after installing the Rheem system. 24 Hour Hot Water also did the 2018 Warranty job for you (how I had their number to get a Rheem) so they (and you) should have a record I assume. I will however be happy to email through my details to you, perhaps you would like to reimburse me for the Rheem ?So 5 days after the above response and I emailed my contact details and nothing.....
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Chrisby
- 2 reviews
Replacement Dux HWS
Our 17 yr old Dux hws needed replacing. The new Dux is smarter in looks and operates very well. Installation was carried out by a Dux installer and was done in a timely and professional manner.
Purchased in November 2021 at Bunnings Warehouse for $899.00.
1 comment
Dux C.Dux
Hi Chris,
We're so happy to hear that from you. ... Read more
Thank you so much for taking time to share your positive feedback. We totally value you being our loyal customer and helping to share the word about us. Best Regards, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
RichardSydney, NSW
- 2 reviews
Ducx Proflo 250 litres
Happy with product and working efficiently. Would recommend this to people I know.
Had looked at other brands and thought I would try your product. Supply and installation was done quickly.
Purchased in October 2021 at Bunnings Warehouse for $1,500.00.
1 comment
Dux C.Dux
Hi Richard,
Reading your review made our day!... Read more
Thank you for taking the time to leave us such a nice review. Could you email through your full name (state this username as well), phone number, address where the unit is installed and serial number of the unit to [email protected] so we can arrange a special thank you? Regards, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Rob C.South East Queensland, QLD
Always need hot water
I new I would eventually need a new hot water system as my old one was starting to continuously drip.
I new I could probably get a new valve but considering it was over 17 years old I decided to replace the lot with a new 250 litre Dux system. Brought it through Bunnings and they organised the delivery and installation by 1 person from Dux and within a few hours all replaced and took away the old Rheem system.
Overall great service.
Purchased in October 2021 at Bunnings Lawnton for $900.00.
1 comment
Dux C.Dux
Hi Rob,
You're the best! Thank you again for sharing such a positive experience. It means a lot to us.... Read more
Could you email through your full name (state this username as well), phone number, address where the unit is installed and serial number of the unit to [email protected] so we can arrange a special thank you? Regards, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
JimmyMetropolitan Adelaide, SA
Qulity product and good installation service
First time I purchased hot heat from Bunnings after the old one had been broken. How great the choice made! The installation service is really impressive and the Dux is worthy for the price. In one word, in future I will try buy more products and services from Bunning and Dux.
Purchased in October 2021 at Bunnings Warehouse for $900.00.
1 comment
Dux C.Dux
Hi Jimmy,
Thank you so much for your excellent review. We totally value you being our loyal customer and helping to share the word about us.... Read more
Could you email through your full name (state this username as well), phone number, address where the unit is installed and serial number of the unit to [email protected] so we can arrange a special thank you? Regards, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
Long Weekend Tank Failure!!
After 10 years the heating element failed on a Saturday afternoon. Checked the electrics and found a leak path in the tank adjacent to the electrics.
Called Bunnings who went out of their way to organised a replacement tank, but due to a long weekend could only get a contractor for the following Tuesday.
Contractor arrived on schedule and advised that as the tank was in the laundry and no central drain existed they would have to fit a drip tray and sensor to prevent flooding at an extra cost.
Installation was impressive and the heater has been working well since.
Total cost was $1750 for a tank listed at $900.
Very happy with the result but available 24/7 is an exaggeration on long weekends but Bunnings tried very hard.
Purchased in September 2021 at Bunnings Warehouse for $1,750.00.
1 comment
Dux C.Dux
Hi Mike,
You're the best! Thank you for taking time to leave an excellent review.... Read more
Our team is always here for you anytime. Cheers, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
MikeSouth East Queensland, QLD
Like for like replacement fee doesn't include cost of some extras.
Purchased thru Bunnings. I saw a lower price on-line elsewhere but when I checked again with Bunnings, they had already beaten the other price!
Like-for-like replacement installation advertised at $299 which looked good, particularly as the old and new units were identical.
HOWEVER, I had to pay extra for 3 replacement valves which was unexpected, totalling approx. $320.
The installation was very quick, on-time and no mess left, excepting that I had to dispose of the old Hot Water unit and the new one's carton myself.
Purchased in September 2021 for $790.00.
1 comment
Dux C.Dux
Hi Mike,
Thank you so much for your great review. ... Read more
Unfortunately, it's difficult to always assess specific installation challenges prior to seeing the premises. Could you email through your full name (state this username as well), phone number, address where the unit is installed and serial number of the unit to [email protected] so we can arrange a special thank you? Best Regards, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
CazMetropolitan Adelaide, SA
Great system. Great customer service from Dux.
I have just updated my previous Dux water system with the same brand. The old one lasted well past the expected time frame for water heaters and I never had any problems with it. Based on my experience I would recommend Dux systems to others. The plumber who installed it was very professional and cleaned up after himself - something not all trades people do :-)
Purchased in September 2021.
1 comment
Dux C.Dux
Hi Caz,
You're the best! Thank you again for sharing such a positive experience. It means a lot to us.... Read more
Regards, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
JohnSydney, NSW
- Verified purchase
Great hot water system perfect
It is a good size and it copes with the demands that it has to do. The heat is instant and is serving the purpose it is installed to do.
Purchased in October 2021 for $1,335.00.
2 comments
Dux C.Dux
Hi John,
Thank you so much for your excellent review. We are incredibly grateful that you took time out to leave the review!!... Read more
Could you email through your full name (state this username as well), phone number, address where the unit is installed and serial number of the unit to [email protected] so we can arrange a special thank you? Best Regards, The Dux TeamJohn Falvey
0437520734
17 Waterlily walk Port Macquarie 2334 NSW
Serial No 19082920167h
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Would highly recommend
Good price for the hot water unit, meet my installation schedule, friendly easy to talk too, on time, very neat and tidy pipe work. the best installation person ever to do work for me.
Purchased in September 2021.
1 comment
Dux C.Dux
Hi there,
We're so happy to hear that from you. ... Read more
Thank you so much for taking time to share your positive feedback. Could you email through your full name (state this username as well), phone number, address where the unit is installed and serial number of the unit to [email protected] so we can arrange a special thank you? Regards, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
LisaSouth East Queensland, QLD
Very happy with the service.
Very happy with the service. It was to replaced the origin hot water system installed 34 years ago. Nothing was too much trouble. Nice to enjoy hot water again and now that will have hot water all the time.
Purchased in September 2021 at Bunnings Warehouse for $1,500.00.
1 comment
Dux C.Dux
Hi Lisa,
Thank you for taking time to leave an excellent review.... Read more
We do appreciate your business. Please email us at [email protected] if we can help for you in the future. Best Regards, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Peter CaseySydney Surrounds, NSW
The Dux is a good size for our family of four.
Our first home we built in 1967,we installed a Dux . It was a square box that fitted neatly under the house. It worked perfectly .
We are now in our eight home and still using DUX. The second one through Bunnings.
Purchased in August 2021 at Bunnings for $1,600.00.
1 comment
Dux C.Dux
Hi Peter,
Reading your review made our day!... Read more
We totally value you being our loyal customer and helping to share the word about us. Our team is always here for you anytime. Please email us at [email protected] if we can help for you in the future. All the best, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
Install
Full install awesome unit .Not an issue so far so extremely happy with it. Would recommend this to everyone. No issues with temp setting, but as on a farm house is not in high demand as much as city life
Purchased in August 2021 at Bunnings.
1 comment
Dux C.Dux
Hi Rick,
Reading your review made our day!... Read more
Thank you for taking the time to leave us such a nice review. We are incredibly grateful that you took time out to leave the review!! Best Regards, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
MeeganMetropolitan Adelaide, SA
Great Dux unit again!!
Copes so well with a house full of people. We have had no issues whatsoever. Hot water every time. Water is super hot. With so many people here it copes very well.
Purchased in August 2021 at Bunnings Warehouse for $800.00.
1 comment
Dux C.Dux
Hi Meegan,
We're so happy to hear that from you. ... Read more
Thank you so much for taking time to share your positive feedback. Could you email through your full name (state this username as well), phone number, address where the unit is installed and serial number of the unit to [email protected] so we can arrange a special thank you? Regards, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
LNCSouth East Queensland, QLD
Hot water again!
Hot water system packed in and Bunnings managed to arrange next day installation, even though it was a Saturday. It all went very smoothly, installer was a nice guy who explained everything and I am very happy with the new system, hopefully I will get many years of hot water out of it.
Purchased in August 2021 for $1,800.00.
1 comment
Dux C.Dux
Hi Les,
Reading your review made our day!... Read more
Thank you for taking the time to leave us such a nice review. We are incredibly grateful that you took time out to leave the review!! Best Regards, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
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Questions & Answers
Marshaasked
Hi I was wondering if in side the water systems are steal or copper?
3 answers
Hi. They are steel. Not copper. The description states: "Steel tanks feature long life enamel from A. O. Smith and a thicker anode to maximise tank durability"
Hope this helps.
Dux H.Dux
Hi Marsha,
Sorry for any delays, we are back on deck after the Holiday break and will get back to you asap.
Best Regards,
The Dux Team
Dux H.Dux
Hi Marsha,
The inner cylinder is constructed of Mild Steel with a Vitreous enamel lining, with a sacrificial Anode for corrosion protection.
Let us know if you have other questions.
Best Regards,
The Dux Team
Download manual
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Dux C.Dux
Hi Terry,
We're so happy to hear that from you. ... Read more
Thank you so much for taking time to share your positive feedback. Regards, The Dux Team