As of March 6th 2022, Dux is offering each reviewer a Parts and Labour Warranty Extension from one year to three years to their customers to encourage them to write a positive or a negative review. It is possible that reviews were written by customers who received such a reward.
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Long Weekend Tank Failure!!
After 10 years the heating element failed on a Saturday afternoon. Checked the electrics and found a leak path in the tank adjacent to the electrics.
Called Bunnings who went out of their way to organised a replacement tank, but due to a long weekend could only get a contractor for the following Tuesday.
Contractor arrived on schedule and advised that as the tank was in the laundry and no central drain existed they would have to fit a drip tray and sensor to prevent flooding at an extra cost.
Installation was impressive and the heater has been working well since.
Total cost was $1750 for a tank listed at $900.
Very happy with the result but available 24/7 is an exaggeration on long weekends but Bunnings tried very hard.
Purchased in September 2021 at Bunnings Warehouse for $1,750.00.
1 comment
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MikeSouth East Queensland, QLD
Like for like replacement fee doesn't include cost of some extras.
Purchased thru Bunnings. I saw a lower price on-line elsewhere but when I checked again with Bunnings, they had already beaten the other price!
Like-for-like replacement installation advertised at $299 which looked good, particularly as the old and new units were identical.
HOWEVER, I had to pay extra for 3 replacement valves which was unexpected, totalling approx. $320.
The installation was very quick, on-time and no mess left, excepting that I had to dispose of the old Hot Water unit and the new one's carton myself.
Purchased in September 2021 for $790.00.
1 comment
Dux C.Dux
Hi Mike,
Thank you so much for your great review. ... Read more
Unfortunately, it's difficult to always assess specific installation challenges prior to seeing the premises. Could you email through your full name (state this username as well), phone number, address where the unit is installed and serial number of the unit to [email protected] so we can arrange a special thank you? Best Regards, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
CazMetropolitan Adelaide, SA
Great system. Great customer service from Dux.
I have just updated my previous Dux water system with the same brand. The old one lasted well past the expected time frame for water heaters and I never had any problems with it. Based on my experience I would recommend Dux systems to others. The plumber who installed it was very professional and cleaned up after himself - something not all trades people do :-)
Purchased in September 2021.
1 comment
Dux C.Dux
Hi Caz,
You're the best! Thank you again for sharing such a positive experience. It means a lot to us.... Read more
Regards, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
Find out how Dux Proflo 250T1 (250L) compares to other Electric Hot Water Storage Systems
Know better, choose better.
JohnSydney, NSW
- Proflo 250T1 (250L)
- Verified purchase
Great hot water system perfect
It is a good size and it copes with the demands that it has to do. The heat is instant and is serving the purpose it is installed to do.
Purchased in October 2021 for $1,335.00.
2 comments
Dux C.Dux
Hi John,
Thank you so much for your excellent review. We are incredibly grateful that you took time out to leave the review!!... Read more
Could you email through your full name (state this username as well), phone number, address where the unit is installed and serial number of the unit to [email protected] so we can arrange a special thank you? Best Regards, The Dux TeamJohn Falvey
0437520734
17 Waterlily walk Port Macquarie 2334 NSW
Serial No 19082920167h
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Would highly recommend
Good price for the hot water unit, meet my installation schedule, friendly easy to talk too, on time, very neat and tidy pipe work. the best installation person ever to do work for me.
Purchased in September 2021.
1 comment
Dux C.Dux
Hi there,
We're so happy to hear that from you. ... Read more
Thank you so much for taking time to share your positive feedback. Could you email through your full name (state this username as well), phone number, address where the unit is installed and serial number of the unit to [email protected] so we can arrange a special thank you? Regards, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
LisaSouth East Queensland, QLD
Very happy with the service.
Very happy with the service. It was to replaced the origin hot water system installed 34 years ago. Nothing was too much trouble. Nice to enjoy hot water again and now that will have hot water all the time.
Purchased in September 2021 at Bunnings Warehouse for $1,500.00.
1 comment
Dux C.Dux
Hi Lisa,
Thank you for taking time to leave an excellent review.... Read more
We do appreciate your business. Please email us at [email protected] if we can help for you in the future. Best Regards, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Peter CaseySydney Surrounds, NSW
The Dux is a good size for our family of four.
Our first home we built in 1967,we installed a Dux . It was a square box that fitted neatly under the house. It worked perfectly .
We are now in our eight home and still using DUX. The second one through Bunnings.
Purchased in August 2021 at Bunnings for $1,600.00.
1 comment
Dux C.Dux
Hi Peter,
Reading your review made our day!... Read more
We totally value you being our loyal customer and helping to share the word about us. Our team is always here for you anytime. Please email us at [email protected] if we can help for you in the future. All the best, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
Install
Full install awesome unit .Not an issue so far so extremely happy with it. Would recommend this to everyone. No issues with temp setting, but as on a farm house is not in high demand as much as city life
Purchased in August 2021 at Bunnings.
1 comment
Dux C.Dux
Hi Rick,
Reading your review made our day!... Read more
Thank you for taking the time to leave us such a nice review. We are incredibly grateful that you took time out to leave the review!! Best Regards, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
MeeganMetropolitan Adelaide, SA
Great Dux unit again!!
Copes so well with a house full of people. We have had no issues whatsoever. Hot water every time. Water is super hot. With so many people here it copes very well.
Purchased in August 2021 at Bunnings Warehouse for $800.00.
1 comment
Dux C.Dux
Hi Meegan,
We're so happy to hear that from you. ... Read more
Thank you so much for taking time to share your positive feedback. Could you email through your full name (state this username as well), phone number, address where the unit is installed and serial number of the unit to [email protected] so we can arrange a special thank you? Regards, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Find out how Dux Proflo 250T1 (250L) compares to other Electric Hot Water Storage Systems
Know better, choose better.
LNCSouth East Queensland, QLD
Hot water again!
Hot water system packed in and Bunnings managed to arrange next day installation, even though it was a Saturday. It all went very smoothly, installer was a nice guy who explained everything and I am very happy with the new system, hopefully I will get many years of hot water out of it.
Purchased in August 2021 for $1,800.00.
1 comment
Dux C.Dux
Hi Les,
Reading your review made our day!... Read more
Thank you for taking the time to leave us such a nice review. We are incredibly grateful that you took time out to leave the review!! Best Regards, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
Good value and service.
We had a old hot water unit located in a cupboard in the house which started to leak, I contacted the local Bunnings and arranged to have a new system relocated to the outside of the house this was all done very quickly.I was very impressed with the ease of the whole process it was stress free, everything organised like clockwork and hot water for the weekend.
Purchased in August 2021 at Bunnings Warehouse for $2,000.00.
1 comment
Dux C.Dux
Hi MJM,
We're so happy to hear that from you. ... Read more
Thank you so much for taking time to share your positive feedback. Could you email through your full name (state this username as well), phone number, address where the unit is installed and serial number of the unit to [email protected] so we can arrange a special thank you? Cheers, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
HenrySouth East Queensland, QLD
It is perfect, and can't live without it
My old hot water sytem sprung up a leak and the new one just installed a few days after ordered. It looks great with the installation and our life got back to normal. It is worth of the replacing. Trust Dux and will recommend it to friends.
Purchased in August 2021 at Bunnings Warehouse for $1,927.00.
1 comment
Dux C.Dux
Hi Henry,
Reading your review made our day!... Read more
We are incredibly grateful that you took time out to leave the review!! Cheers, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
MacSouth East Queensland, QLD
- 2 reviews
Good value great system
The new Dux 250T1 (250L) hot water unit replaced our leaking hot water unit that had no tempering valve. I no longer get burnt by the hot water. I am happy with the new Dux. Bunnings arranged everything and the job was done in good time and very professionally and with less cost than if I had arranged my own plumber to install a different system. Looking forward to many years of trouble free hot water. Thanks Dux.
Purchased in July 2021 at Bunnings Warehouse for $1,489.00.
1 comment
Dux C.Dux
Hi Mac,
You're the best! Thank you again for sharing such a positive experience. It means a lot to us.... Read more
Could you email through your full name (state this username as well), phone number, address where the unit is installed and serial number of the unit to [email protected] so we can arrange a special thank you? Best Regards, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Carole MelvilleBrisbane
- 2 reviews
Awesome hot water
I just replaced my old system when it sprung a leak. I had the new system installed by Dux within a few days. My dirty mechanic son was able to shower on returning home at 5pm, only a few hours after the new Dux Proflo was fitted...awesome hot water! Awesome service, go Proflo I say.
Purchased in July 2021 at Bunnings Warehouse for $899.00.
1 comment
Dux C.Dux
Hi Carole,
Reading your review made our day!... Read more
Thank you for taking the time to leave us such a nice review. We are incredibly grateful that you took time out to leave the review!! Best Regards, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Brand New Dux system. Love it !
We had another brand it just lasted 10 years and for the last year it had started leaking at the bottom. It was rusted out ! Went to Bunnings and saw Dux brand and the warranty they give and also the after sales customer service they have offered by checking if there are any issues. There’s not 1 I can think of. We have instant hot water a tank which was made the same month it was ordered and installed. Would recommend
Purchased in July 2021 at Bunnings Warehouse for $899.00.
1 comment
Dux C.Dux
Hi there,
You're the best! Thank you again for sharing such a positive experience. It means a lot to us.... Read more
Could you email through your full name (state this username as well), phone number, address where the unit is installed and serial number of the unit to [email protected] so we can arrange a special thank you? Regards, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Find out how Dux Proflo 250T1 (250L) compares to other Electric Hot Water Storage Systems
Know better, choose better.
Perfect system for our family of 5
We have 3 kids and they like to take their time in the shower. Even with that, we haven’t had any time where a drop in supply temperature was noticed.
Purchased in July 2021 at Bunnings Warehouse for $895.00.
1 comment
Dux C.Dux
Hi Aaron,
Thank you for taking time to leave an excellent review.... Read more
We do appreciate your business. Please email us at [email protected] if we can help for you in the future. Best Regards, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
Hot water back ! Thanks DUX!
We had just replaced our DUX water system after 12 years. We were very happy with our DUX Marathon, so insisted on another DUX. This time it is DUX Proflo. We got the hot water going again within 24 hours. Thank goodness, can’t live without hot water.
Purchased in August 2021 at Bunnings Warehouse for $899.00.
1 comment
Dux C.Dux
Hi Eufrecina,
Reading your review made our day!... Read more
Thank you for taking the time to leave us such a nice review. Could you email through your full name (state this username as well), phone number, address where the unit is installed and serial number of the unit to [email protected] so we can arrange a special thank you? Best Regards, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
David R.Perth, WA
Great product
Great heater. Hasnt missed a beat since it was installed. It is lovely for my wife to have a long hot shower and I can do the dishes as well
Purchased in July 2021 for $850.00.
1 comment
Dux C.Dux
Hi David,
We're so happy to hear that from you. ... Read more
Thank you so much for taking time to share your positive feedback. Could you email through your full name (state this username as well), phone number, address where the unit is installed and serial number of the unit to [email protected] so we can arrange a special thank you? Cheers, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
MICHAEL ALBONSouth East Queensland, QLD
At last, hot wter !!
At last we finally have a hot water system that actually delivers hot water, even though we are on off peak power. My wife and I are both pensioners so that we are at home most days, so we are needing hot water for showering, washing up of dishes, constantly washing hands, etc, etc, the hot water is there.
Purchased in July 2021 at Bunnings Warehouse for $899.00.
1 comment
Dux C.Dux
Hi Michael,
You're the best! Thank you again for sharing such a positive experience. It means a lot to us.... Read more
Cheers, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
JenniSouth East Queensland, QLD
- 2 reviews
Dux the Professionals
I'm pleased to say I was very impressed with the service I received from the staff
when placing the order, as they were very informative about the product,
as for the Technician, he was professional and efficient.
I also wish to thank Dux for there follow up to find out if I was satisfied with service.
Thank you,
Regards
A.G. PUGIN .
Purchased in June 2021 at Bunnings Warehouse.
1 comment
Dux C.Dux
Hi Jenni,
We're so happy to hear that from you. ... Read more
Thank you so much for taking time to share your positive feedback. Could you email through your full name (state this username), best contact number, address where the unit is installed and serial number of the unit to [email protected] so we can arrange a special thank you? Cheers, The Dux TeamSimilar opinion? Write a review on ieatwords.com.au!
The reviewer stated that an incentive was offered for this review
Questions & Answers
Marshaasked
Hi I was wondering if in side the water systems are steal or copper?
3 answers
Hi. They are steel. Not copper. The description states: "Steel tanks feature long life enamel from A. O. Smith and a thicker anode to maximise tank durability"
Hope this helps.
Dux H.Dux
Hi Marsha,
Sorry for any delays, we are back on deck after the Holiday break and will get back to you asap.
Best Regards,
The Dux Team
Dux H.Dux
Hi Marsha,
The inner cylinder is constructed of Mild Steel with a Vitreous enamel lining, with a sacrificial Anode for corrosion protection.
Let us know if you have other questions.
Best Regards,
The Dux Team
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Dux C.Dux
Hi Mike,
You're the best! Thank you for taking time to leave an excellent review.... Read more
Our team is always here for you anytime. Cheers, The Dux Team